Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Tech Mahindra Team. If you also belong to the team, you can get access from here

Tech Mahindra Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Tech Mahindra Customer Service Executive Interview Questions, Process, and Tips for Freshers

Updated 7 Apr 2025

Top Tech Mahindra Customer Service Executive Interview Questions and Answers for Freshers

Tech Mahindra Customer Service Executive Interview Experiences for Freshers

15 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-oneΒ 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What makes you the ideal candidate for this position?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • Extensive experience in customer service roles

    • Excellent communication skills

    • Strong problem-solving abilities

    • Passion for helping customers

    • Proven track record of resolving customer issues efficiently

  • Answered by AI
Round 2 - VerscentΒ 

(1 Question)

  • Q1. They will Voice test
Round 3 - Client InterviewΒ 

(1 Question)

  • Q1. Tell me about your self, what are languages you know, what do you know about phone pe
  • Ans. 

    I am fluent in English, Hindi, and Spanish. I have knowledge about PhonePe's services and features.

    • Fluent in English, Hindi, and Spanish

    • Knowledge about PhonePe's services and features

    • Experience in customer service roles

  • Answered by AI
Round 4 - Typing TestΒ 

(1 Question)

  • Q1. They will check our typing test

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not feel nervous; instead, be confident. If you experience fear and anxiety, you may be eliminated in the first round.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024.Β There were 3 interview rounds.

Round 1 - AssignmentΒ 

The assignment was quite easy and able to crack.

Round 2 - Aptitude TestΒ 

That was also easy to crack

Round 3 - HRΒ 

(2 Questions)

  • Q1. About the role and responsibilities
  • Q2. Process and structure of job role

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and careful while giving answers to all the questions.

Customer Service Executive Interview Questions Asked at Other Companies for Fresher

Q1. What do you know about gold loans and How will you identify wheth ... read more
Q2. Can you rearrange the sentences on basic given parts of sentences ... read more
asked in iEnergizer
Q3. What is difference between Goal and Dream?.
Q4. Can you repeat paragraph you hear in brief?
Q5. How will you handle a irritated customer?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
  • Q1. About your self
  • Q2. Any topic to talk above 10 minut
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024.Β There was 1 interview round.

Round 1 - HRΒ 

(5 Questions)

  • Q1. Tell me self interdiction.
  • Ans. 

    Self-introduction is a brief overview of your background, skills, and experiences.

    • Start with your name and current job title

    • Highlight your relevant skills and experiences

    • Mention your career goals and why you are interested in the position

    • Keep it concise and engaging

    • Example: Hi, I'm [Your Name], a Customer Service Representative with 3 years of experience in handling customer inquiries and resolving issues. I am passion...

  • Answered by AI
  • Q2. Tell me something about your family ?
  • Q3. How you left your previous job ?
  • Q4. Why do you want to join ?
  • Q5. Why do you need job ?

Tech Mahindra interview questions for designations

Β Customer Service

Β (5)

Β Senior Customer Service Executive

Β (4)

Β Customer Service Associate

Β (131)

Β Customer Service Representative

Β (5)

Β Customer Service Manager

Β (3)

Β Customer Service Advisor

Β (3)

Β Customer Service Professional

Β (2)

Β Customer Service Agent

Β (2)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022.Β There were 2 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-oneΒ 

(2 Questions)

  • Q1. Languages test through basic questions
  • Q2. Be confident and answer it confidently

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer them truly .. they are also
Supporting

I applied via Naukri.com and was interviewed in May 2022.Β There were 2 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Customer problum solveΒ 

(4 Questions)

  • Q1. Pls iimtroduce yourself
  • Ans. I m shahina I have done MA graduation 1 year computer experience
  • Answered Anonymously
  • Q2. What is your streight
  • Ans. 

    My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills

    • Active listening

    • Empathy

    • Problem-solving

    • Patience

    • Adaptability

    • Product knowledge

    • Conflict resolution

    • Time management

  • Answered by AI
  • Q3. Tell why you want to job
  • Ans. Is is a well reputed company you company is growing faster then ever I m looking out for a company like this where I can utiilize all my skills in company growth.
  • Answered Anonymously
  • Q4. What are your goa in life
  • Ans. Career goals Access your character and personality Level of self awareness
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Executive interview:
  • Big machine
  • What are you goal
  • What are you stright
  • Tell me about yourself
  • Why do you want this job
  • What skill and experience
  • Do you offer that will
  • Help you succeed in this role
Interview preparation tips for other job seekers - Market yourself
Apply even if you are not fully qualified
Job search like it's your job
Use informational intervew to network
Know your self what do you want

Customer Service Executive Jobs at Tech Mahindra

View all

I applied via Naukri.com and was interviewed in May 2022.Β There were 4 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HRΒ 

(1 Question)

  • Q1. Tell me about yourself Why do you want to switch What are your strengths and weakness
Round 3 - Aptitude TestΒ 

It is a normal Versant test you need to score minimum 65

Round 4 - One-on-oneΒ 

(1 Question)

  • Q1. Why do you want to join this company Followed by salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is simple just stay confident and speak fluent English
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Feb 2022.Β There were 2 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-oneΒ 

(2 Questions)

  • Q1. Tell me about yourself? What do you know about the job role of a customer support executive?
  • Q2. Why do you prefer this job role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and believe yourself
Respect your seniors and keep a good attitude towards everyone.
ALL THE BEST πŸ‘πŸ’―
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021.Β There were 3 interview rounds.

Round 1 - Resume ShortlistΒ 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HRΒ 

(2 Questions)

  • Q1. Basic question small introduction
  • Q2. Education and tell about your self
Round 3 - Group DiscussionΒ 

Video conference by gmeet or in office round

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Natural
Belive in your self
First introduce yourself provide basic education info about family and basic question can be ask so fear not just postive believe me you will selected

Interview QuestionnaireΒ 

2 Questions

  • Q1. Why we hire you?
  • Q2. I believe I am skilled at communication skills.I think by putting significant efforts.I shall surely learn.i am very hard working and i am a quick learner.

Interview Preparation Tips

Interview preparation tips for other job seekers - This inerview was a technical one but wad majorly a stress test.The interview wanted to test both my knowledge amd communication skills.

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Service Executive interview for freshers?
Tech Mahindra interview process for freshers usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process for freshers are Resume Shortlist, HR and One-on-one Round.
How to prepare for Tech Mahindra Customer Service Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are Customer Service, bpo, Customer Handling, customer care and customer support.
What are the top questions asked in Tech Mahindra Customer Service Executive interview for freshers?

Some of the top questions asked at the Tech Mahindra Customer Service Executive interview for freshers -

  1. What is your strei...read more
  2. How would you deal with aged custo...read more
  3. Tell me self interdicti...read more
How long is the Tech Mahindra Customer Service Executive interview process?

The duration of Tech Mahindra Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Tech Mahindra Customer Service Executive Interview Process for Freshers

based on 7 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

Customer Service Executive Interview Questions from Similar Companies

View all
Tech Mahindra Customer Service Executive Salary
based on 3.6k salaries
β‚Ή1 L/yr - β‚Ή5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Tech Mahindra Customer Service Executive Reviews and Ratings

based on 841 reviews

3.4/5

Rating in categories

3.4

Skill development

3.1

Work-life balance

3.1

Salary

3.2

Job security

3.2

Company culture

2.9

Promotions

3.1

Work satisfaction

Explore 841 Reviews and Ratings
Customer Service Executive

Noida

1-6 Yrs

β‚Ή 3.75-5 LPA

Customer Service Executive

Mumbai

2-6 Yrs

β‚Ή 2-4.5 LPA

Customer Service Executive

Pune

1-6 Yrs

β‚Ή 3.5-5 LPA

Explore more jobs
Software Engineer
26.4k salaries
unlock blur

β‚Ή2 L/yr - β‚Ή9.5 L/yr

Senior Software Engineer
21.6k salaries
unlock blur

β‚Ή5.5 L/yr - β‚Ή23.5 L/yr

Technical Lead
11.9k salaries
unlock blur

β‚Ή9.6 L/yr - β‚Ή38.5 L/yr

Associate Software Engineer
5.7k salaries
unlock blur

β‚Ή1.8 L/yr - β‚Ή5.9 L/yr

Team Lead
5.1k salaries
unlock blur

β‚Ή5.3 L/yr - β‚Ή17.5 L/yr

Explore more salaries
Compare Tech Mahindra with

Infosys

3.6
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview