Tech Mahindra Customer Service and Operations Executive Interview Questions and Answers

eCommerce is the buying and selling of goods and services over the internet. BPO stands for Business Process Outsourcing.

• eCommerce involves online transactions between businesses and consumers.

• BPO refers to contracting specific business operations to a third-party service provider.

• Examples of eCommerce platforms include Amazon, eBay, and Shopify.

• Examples of BPO services include customer support, data entry, and payroll

I would listen to their concerns, empathize with them, apologize for the inconvenience, offer a solution, and follow up to ensure satisfaction.

• Listen actively to understand the customer's issue

• Empathize with the customer's frustration and show understanding

• Apologize for the inconvenience caused

• Offer a solution or alternatives to resolve the issue

• Follow up with the customer to ensure their satisfaction

I would remain calm, listen actively, empathize, set boundaries, involve a supervisor if necessary, and prioritize safety.

• Remain calm and composed to de-escalate the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions and show understanding

• Set clear boundaries for acceptable behavior

• Involve a supervisor if the situation becomes uncontrollable

• Prioritize safety of yourself