Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by TCS Team. If you also belong to the team, you can get access from here

TCS Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

TCS Chat and Email Support Executive Interview Questions and Answers

Updated 21 Dec 2023

TCS Chat and Email Support Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About self and experinace
Round 3 - One-on-one 

(1 Question)

  • Q1. About customer service test online

Interview Preparation Tips

Interview preparation tips for other job seekers - good place to work

I appeared for an interview in Dec 2021.

Round 1 - One-on-one 

(1 Question)

  • Q1. Work related question
Round 2 - One-on-one 

(1 Question)

  • Q1. Only work related question

Interview Preparation Tips

Interview preparation tips for other job seekers - I have only some month experience .....

Chat and Email Support Executive Interview Questions Asked at Other Companies

asked in TTEC India
Q1. What if customer says that the ordered material is not reached bu ... read more
Q2. Are you ok with calling and chat process
asked in IntouchCX
Q3. What is urs professionals?
Q4. What is positive points of your hobby?
asked in Tata 1mg
Q5. What's company growth and beneficiary

Interview questions from similar companies

Round 1 - HR 

(4 Questions)

  • Q1. Share details of your previous job.
  • Q2. What is your family background?
  • Q3. Why are you looking for a change?
  • Q4. Tell me about yourself.
Round 2 - HR 

(3 Questions)

  • Q1. Why are you looking for a change?
  • Q2. Why should we hire you?
  • Q3. Share details of your previous job.
Round 3 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. What is your family background?
Round 4 - HR 

(2 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve good communication skills and knowledge
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. What are your goal
  • Q3. What are your strength
Round 2 - Aptitude Test 

Reasoning English grammar

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. How to know about the interview?
  • Q2. How I can join the interview if Genpact?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Go through your profile
  • Ans. He confident and speak clearly and slowly. The person taking the interview is just checking your communication.
  • Answered by Kaashish Bhatt
  • Q2. How much was your last drawn salary and how much are you expecting.
  • Ans. Tell them exactly how much was your last salary, why did you quit and how much you are expecting now. If you agree to the minimum package then you might miss out on getting the best package. Don't be afraid to ask what's the maximum package they are offering. Always know your worth.
  • Answered by Kaashish Bhatt

Interview Preparation Tips

Interview preparation tips for other job seekers - Pro Tip : Ask a question. Nobody asks a question to the Interviewer. In my Interview final round, I just did one thing that blew up my chances of getting selected by 70%. When the interviewer is done from their end and asked me if there was anything else I needed to add or ask from my end. I said yes and just him something about the process. In the whole interview his voice sounded like bored but when I asked him he got a little exited because he was not prepared for it. Go and and try this too. I hope that will. Help you as well.

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me a little about yourself
  • Q2. What are your strengths and weaknesses
  • Q3. What are your goals and aspirations in life
  • Q4. Do you think you are over qualified for this position
  • Q5. Why should we hire you?...
  • Q6. Why did you choose this career?.

Interview Preparation Tips

Interview preparation tips for other job seekers - The rules for finding a new job during the Corona virus pandemic are completely different from what they were a year ago, when the share of opportunities outnumbered the share of people looking for work, and going through a completely virtual hiring process was far from the norm.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell about your self?
  • Ans. 

    I am a dedicated and experienced customer support professional with a strong background in chat and email support.

    • Over 5 years of experience in providing excellent customer service through chat and email support

    • Proficient in handling customer inquiries, resolving issues, and providing product information

    • Skilled in multitasking, time management, and problem-solving

    • Strong communication skills and ability to work effectiv

  • Answered by AI
  • Q2. Any aptitude type questions?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Accounting question
  • Q2. Related company
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
Not Selected

I appeared for an interview in Sep 2024.

Round 1 - Online interview 

(1 Question)

  • Q1. The first step of the process was HR asking us to record a video about our likes and dislikes, which I don't think is an appropriate way to conduct an interview.
Round 2 - Aptitude Test 

(2 Questions)

  • Q1. Worst written test topics
  • Q2. The HR arrived an hour later than the scheduled time.
Round 3 - Behavioral 

(1 Question)

  • Q1. The manager conducted a poor interview, repeatedly asking inappropriate questions, including about my religion. He also dismissed me for the role just because I'm doing PG, assuming I wouldn't stay long.

TCS Interview FAQs

How many rounds are there in TCS Chat and Email Support Executive interview?
TCS interview process usually has 2-3 rounds. The most common rounds in the TCS interview process are One-on-one Round, Resume Shortlist and HR.
What are the top questions asked in TCS Chat and Email Support Executive interview?

Some of the top questions asked at the TCS Chat and Email Support Executive interview -

  1. about customer service test onl...read more
  2. Only work related quest...read more

Tell us how to improve this page.

TCS Chat and Email Support Executive Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more

Interview Questions from Similar Companies

Accenture Interview Questions
3.8
 • 8.3k Interviews
Infosys Interview Questions
3.6
 • 7.7k Interviews
Wipro Interview Questions
3.7
 • 5.7k Interviews
Cognizant Interview Questions
3.7
 • 5.7k Interviews
Capgemini Interview Questions
3.7
 • 4.8k Interviews
HCLTech Interview Questions
3.5
 • 3.9k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.9k Interviews
Genpact Interview Questions
3.8
 • 3.2k Interviews
LTIMindtree Interview Questions
3.7
 • 2.9k Interviews
IBM Interview Questions
4.0
 • 2.4k Interviews
View all
TCS Chat and Email Support Executive Salary
based on 5 salaries
₹2.5 L/yr - ₹6 L/yr
51% more than the average Chat and Email Support Executive Salary in India
View more details

TCS Chat and Email Support Executive Reviews and Ratings

based on 1 review

5.0/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

4.0

Salary

5.0

Job security

5.0

Company culture

3.0

Promotions

2.0

Work satisfaction

Explore 1 Review and Rating
System Engineer
1.1L salaries
unlock blur

₹1 L/yr - ₹9 L/yr

IT Analyst
66.3k salaries
unlock blur

₹5 L/yr - ₹16 L/yr

AST Consultant
52k salaries
unlock blur

₹8 L/yr - ₹25 L/yr

Associate Consultant
30.5k salaries
unlock blur

₹9 L/yr - ₹32 L/yr

Assistant System Engineer
29.8k salaries
unlock blur

₹2.2 L/yr - ₹5.8 L/yr

Explore more salaries
Compare TCS with

Amazon

4.0
Compare

Wipro

3.7
Compare

Infosys

3.6
Compare

Accenture

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview