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Tata Motors Customer Service Representative Interview Questions and Answers

Updated 1 Jul 2022

Tata Motors Customer Service Representative Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Gernal knowledge .. normally questions
  • Q2. If you give me a job you will not loss

Interview Preparation Tips

Interview preparation tips for other job seekers - I have never done a job but trust me you will not be harmed...

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Why you want to join In TVS MOTOR

I applied via Walk-in and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is important part of sales?
  • Ans. 

    Building strong relationships with customers is an important part of sales.

    • Building trust and rapport with customers

    • Understanding customer needs and providing tailored solutions

    • Effective communication and active listening

    • Providing excellent customer service

    • Following up and maintaining long-term relationships

    • Adapting to changing market trends and customer preferences

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Feet body language, smart skill, face on smile, attitude .

Interview Questionnaire 

1 Question

  • Q1. The 1st question asked by the interviewer to me was - What do you know about Mahindra? The interviewer asked me this because she wanted to check if I had done some research or homework about company (mahin...

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Always asked Technical questions...like New projects, Improvement, Innovation, Quality,Cost savings & Productivity related

Interview Preparation Tips

Interview preparation tips for other job seekers - Always go for interview with deep technical knowledge of our product.
Mahindra is also wants a great learner.

I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you will deal a Customer when our service regarding his car was poor and he doesn't want to come back in the workshop?
  • Ans. 

    I would apologize for the poor service and offer to make it right by sending a technician to the customer's location.

    • Apologize sincerely for the poor service

    • Offer to send a technician to the customer's location to fix the issue

    • Assure the customer that their satisfaction is a top priority

    • Provide a discount or compensation for the inconvenience caused

    • Follow up with the customer to ensure their issue has been resolved

  • Answered by AI
  • Q2. You are a student, then how you'll manage both, study and job?
  • Ans. 

    I will prioritize my tasks, create a schedule, and utilize time management techniques to balance study and work effectively.

    • Create a study schedule and stick to it

    • Prioritize tasks based on deadlines and importance

    • Utilize time management techniques such as the Pomodoro technique

    • Seek support from professors and supervisors for flexibility when needed

  • Answered by AI
  • Q3. Do you have basic computer knowledge?
  • Ans. 

    Yes, I have basic computer knowledge.

    • Proficient in using Microsoft Office Suite

    • Familiar with email and internet usage

    • Able to troubleshoot common computer issues

    • Experience with customer relationship management (CRM) software

  • Answered by AI

Interview Preparation Tips

General Tips: I was quite fresher and had no idea about anything... Bt my positive, hard working attitude and never give up behavior helped me to get that job, My interview lasted for about 1 hour max to max...
So all freshers please include this positive and never give up quality in you... It will really help you when you become nervous to crack an interview.
Skills: Communication, Body Language, Leadership, Decision Making Skills
Duration: <1 week

I appeared for an interview in Jun 2017.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to provide excellent service to all customers.

    • I am detail-oriented and organized, which helps me in handling multiple tasks efficiently.

    • I am a team player and enjoy collaborating with colleagues to achieve com

  • Answered by AI
  • Q2. What are your goals in life
  • Ans. 

    My goal in life is to continuously learn and grow, both personally and professionally.

    • To advance in my career and take on more responsibilities

    • To travel and experience different cultures

    • To maintain a healthy work-life balance

    • To give back to my community through volunteering

    • To eventually start my own business

  • Answered by AI
  • Q3. What you know about shamam motors
  • Ans. 

    Shamam Motors is a renowned automobile company known for its high-quality vehicles and exceptional customer service.

    • Shamam Motors is a well-established automobile company.

    • They are known for producing high-quality vehicles.

    • The company is recognized for its exceptional customer service.

    • Shamam Motors offers a wide range of vehicles including sedans, SUVs, and trucks.

    • They have a strong presence in both domestic and interna...

  • Answered by AI
  • Q4. 10 more questions

Interview Preparation Tips

Round: HR Interview
Experience: I gave my interview at arya honda Santa Cruz the intervieweer quarled with me she was very rude had loads of attitude branded me for wearing casuals while i was wearing formal wears I was sitting normally branded me for sitting in slouchy positions eventually that simi rejected me nobody wants your job who wants to work with a madam like you and on job fair it's your responsibility to call me send the proper address!!! You were very demotivatIng nature and was one of the worst interviews of my life
Tips: I gave my interview at arya honda Santa Cruz the intervieweer quarled with me she was very rude had loads of attitude branded me for wearing casuals while i was wearing formal wears I was sitting normally branded me for sitting in slouchy positions eventually that simi rejected me nobody wants your job who wants to work with a madam like you and on job fair it's your responsibility to call me send the proper address!!! You were very demotivatIng nature and was one of the worst interviews of my life

Skills: Communication
College Name: Mumbai University

I applied via Referral and was interviewed before Sep 2017. There were 2 interview rounds.

Interview Preparation Tips

Round: Offer letter
Experience: I got confirmation from HR at December, but they gave letter in march month, day by day I have to call them and follow for the offer letter, They gave offer letter after 3 months, but ask me to join within one month.

General Tips: Please dont prefer to work in Mahindra and dont spoil your carrier.
Duration: 1-3 Months

I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Education, experience and ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest in the interview

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. Work experience after company

Interview Preparation Tips

Interview preparation tips for other job seekers - I am collection executive and 10 years experience

Tata Motors Interview FAQs

How many rounds are there in Tata Motors Customer Service Representative interview?
Tata Motors interview process usually has 2 rounds. The most common rounds in the Tata Motors interview process are Resume Shortlist and Technical.

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Tata Motors Customer Service Representative Salary
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₹1.2 L/yr - ₹3.6 L/yr
33% less than the average Customer Service Representative Salary in India
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