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Tata Communications Transformation Services Customer Service Executive Interview Questions and Answers for Experienced
Tata Communications Transformation Services Customer Service Executive Interview Experiences for Experienced
3 interviews found
(2 Questions)
- Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
- Q2. Alcatel Alarm rectification
Objective type question
Repeat type question
Unseen passage type question
Interview Preparation Tips
I applied via AmbitionBox and was interviewed before Sep 2021. There were 2 interview rounds.
(4 Questions)
- Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
- Ans.
Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.
Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat
To set up links, you need to know the frequency and bandwidth of the microwave signal
Factors that affect pe...
- Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
- Ans.
BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.
This term is not related to customer service or any common industry.
It may be a product code or internal reference within a specific company.
Without more context, it is impossible to provide a specific answer.
It is important to ask for clarification or additional information when faced with unfamiliar terms.
- Q3. Connectivity FROM BBU TO ANTENNA
- Ans.
Connectivity from BBU to antenna is established through a coaxial cable.
BBU (Baseband Unit) is connected to the antenna through a coaxial cable.
The coaxial cable carries the radio frequency signals from the BBU to the antenna.
The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.
The quality of the coaxial cable used affects the signal strength and overall performance of t...
- Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
(3 Questions)
- Q1. Tell us about Your hobbies
- Q2. One achievement/ one Mistake that changed your life
- Q3. Why we should hire you
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network
Interview Preparation Tips
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)
You are good to go ?
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Vodafone Idea
Anonymous
posted on 30 Jun 2022
I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. Tell m about your self
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Vodafone Idea
Anonymous
posted on 14 May 2021
I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Retail industry experience
- Ans.
Yes
I have 3 years of experience working in the retail industry
During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies
I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction
I am familiar with point-of-sale systems and have experience handling cash transactions
I have received positive feedback from customers for my excell
- Q2. Customer Interaction
- Q3. Local Language
- Q4. Computer knowledge
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Vodafone Idea
Anonymous
posted on 31 Oct 2021
I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 25 Dec 2023
Selected
I appeared for an interview before Dec 2022.
(1 Question)
- Q1. STP and it's types OSPF BGP MPLS
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
ACT Fibernet
Anonymous
posted on 29 Apr 2024
Selected
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
(1 Question)
- Q1. Why you left your last job?
(1 Question)
- Q1. What you have done last days?
(1 Question)
- Q1. How can you manage irate customers?
- Ans.
I can manage irate customers by staying calm, actively listening, empathizing, apologizing, offering solutions, and seeking help if needed.
Stay calm and composed to defuse the situation
Listen actively to understand the customer's concerns
Empathize with the customer's frustration
Apologize sincerely for any inconvenience caused
Offer solutions or alternatives to address the issue
Seek help from a supervisor or manager if n
Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 2 Jan 2025
(2 Questions)
- Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
- Q2. Vsdfgdg ghsdfsd gfafdf
(2 Questions)
- Q1. Afdfad dfasdfad fadfdas dfasddf
- Q2. A
(1 Question)
- Q1. Aadf adf adfasd adsf
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tata Communications
Anonymous
posted on 18 Mar 2022
(3 Questions)
- Q1. Explain OSPF states.
- Ans.
OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.
OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.
During the Down state, the router has no OSPF neighbor relationships.
In the Init state, the router sends Hello packets to discover OSPF neighbors.
The 2-Way state is reached when the router receives a Hello packet from a neigh...
- Q2. Route Reflector how does it work.
- Ans.
Route reflector is a networking concept that allows for efficient distribution of routing information.
Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.
They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.
Route reflectors can be configured in a hierarchy, with multi...
- Q3. BGP scenario based questions.
(2 Questions)
- Q1. QinQ how does it work.
- Q2. Topology related questions.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
BGP attributes and some switching technologies.
Skills evaluated in this interview
Tata Communications Transformation Services Interview FAQs
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Tata Communications Transformation Services Customer Service Executive Interview Process for Experienced
based on 1 interview
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Tata Communications Transformation Services Customer Service Executive Reviews and Ratings
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Rating in categories
|
Customer Service Executive
591
salaries
|  ₹2.8 L/yr - ₹6 L/yr |
|
Network Engineer
567
salaries
| ₹1.8 L/yr - ₹8.6 L/yr |
|
Assistant Manager
476
salaries
| ₹5.5 L/yr - ₹13.4 L/yr |
|
Senior Customer Service Executive
386
salaries
| ₹4.5 L/yr - ₹8.6 L/yr |
|
Junior Customer Service Executive
287
salaries
| ₹2 L/yr - ₹4.4 L/yr |
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