Sutherland Global Services Team Manager Interview Questions and Answers

Challenges in current role include team communication and project deadlines.

• Managing team communication by scheduling regular meetings and providing clear instructions.

• Dealing with project deadlines by prioritizing tasks and delegating responsibilities effectively.

• Handling conflicts within the team by addressing issues promptly and promoting open communication.

• Adapting to changes in project scope or requirements by sta...read more

Critical data analysis involves thorough examination of data to identify patterns and insights.

• Identifying trends and patterns in sales data to inform business decisions

• Analyzing customer feedback to improve product design and user experience

• Examining financial data to identify potential risks and opportunities

• Using data to track and improve employee performance

• Monitoring website traffic and user behavior to optimize m

Drafting a project plan in Excel

• Create a detailed list of tasks and milestones

• Assign responsibilities to team members

• Set deadlines for each task

• Include a budget and resource allocation

• Use Excel's features like Gantt charts for visualization

Resource planning involves identifying and allocating resources to meet project goals efficiently.

• Identifying the resources needed for a project

• Allocating resources based on project requirements and constraints

• Monitoring resource usage and adjusting as needed

• Balancing resource availability and project deadlines

• Examples: assigning team members to specific tasks, scheduling equipment usage