Genpact Team Manager Interview Questions, Process, and Tips

Q1. Could you please share your work experience?
Ans. 
I have over 10 years of experience in team management across various industries.
• Managed teams of up to 20 employees in retail, hospitality, and tech industries

• Implemented strategies to improve team performance and productivity

• Conducted regular performance reviews and provided feedback to team members

• Led team meetings and facilitated communication among team members
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Q2. What is your role in your current organization, and what are your key deliverables?
Ans. 
I am currently a Project Manager responsible for overseeing team performance and ensuring project deliverables are met on time and within budget.
• Overseeing team performance and providing guidance as needed

• Setting project goals and timelines

• Monitoring progress and addressing any issues that arise

• Collaborating with stakeholders to ensure project success
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Q1. What are DPMO (Defects Per Million Opportunities) and DSO (Days Sales Outstanding)?
Ans. 
DPMO and DSO are key performance indicators used in quality management and finance, respectively.
• DPMO (Defects Per Million Opportunities) is a measure of the number of defects in a process per million opportunities for a defect to occur.

• DSO (Days Sales Outstanding) is a financial metric that measures the average number of days it takes for a company to collect payment after a sale.

• DPMO is commonly used in Six Sigma met...read more
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Q2. What are the primary focus areas in a new process transition?
Ans. 
Primary focus areas in a new process transition include communication, training, documentation, and monitoring.
• Communication: Ensure clear communication with all stakeholders about the transition plan, timelines, and expectations.

• Training: Provide comprehensive training to employees on the new processes, tools, and systems being implemented.

• Documentation: Create detailed documentation outlining the new processes, proce...read more
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Questions on Accountancy

Q1. How you handle conflicts within team
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Q2. How many members in your team you are managing
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Q1. How do you manage your team everyday?
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Q2. How difficult is to mitigate client issues?
Ans. 
Mitigating client issues can be challenging due to varying factors such as communication barriers, differing expectations, and emotional responses.
• Effective communication is key in resolving client issues

• Understanding and managing client expectations is crucial

• Dealing with emotional responses requires empathy and patience

• Implementing proactive measures to prevent future issues can be beneficial
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Q3. How well versed you are into client management?
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Q1. What is BGP attributes
Ans. 
BGP attributes are characteristics used to make routing decisions in Border Gateway Protocol.
• BGP attributes include AS Path, Next Hop, Local Preference, etc.

• AS Path is a list of AS numbers that a route has traversed.

• Next Hop is the IP address of the next router to reach a destination.

• Local Preference is used to influence outbound traffic.

• BGP attributes help determine the best path for routing traffic.
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Q2. Packet flow in internet via vpn
Ans. 
Packet flow in internet via VPN involves encryption of data, tunneling through VPN server, and decryption at destination.
• Data is encrypted at the sender's device before being sent over the internet

• Encrypted data is then tunneled through the VPN server, which assigns a new IP address to the data packets

• The VPN server forwards the encrypted data packets to the destination server

• At the destination server, the data packets
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Assignment is based on advance excel skills

Q1. Round is based on one o one interview which is based on basic accounting , analytical skills and discussion on stakeholder management experience
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Q2. Accruals vs deferrals If your client is unsatisfied with your response how you managed to satisfy there requirement
Ans. 
Accruals recognize revenue and expenses when they are earned/incurred, while deferrals recognize them when cash is received/paid.
• Explain the difference between accruals and deferrals to the client

• Provide examples of how accruals and deferrals are used in accounting

• Discuss the benefits of using accruals and deferrals in financial reporting

• Offer to adjust the accounting methods based on the client's preferences
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Q1. Technical based
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Q2. Questions on Accounting, Journal
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Q3. Excel formulas, functions, half hour test
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Q4. IFRS, RevenuevRecognition
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Q1. Compensation and shift timings
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