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Sutherland Global Services Incident Manager Interview Questions and Answers
Sutherland Global Services Incident Manager Interview Experiences
2 interviews found
Arjit Shrivastava
Selected
I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. What is an Incident
- Ans.
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
An incident can be a technical issue, security breach, or service outage.
It can impact the availability, performance, or security of systems or services.
Examples include a server crash, network outage, or data breach.
- Q2. Diff b/w Incident & Major incident
- Ans.
An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.
Incident is any unplanned event that disrupts normal operations
Major incident is a significant event that requires immediate attention and coordination
Major incidents have a higher impact on business operations compared to regular incidents
Major incidents o...
Interview Preparation Tips
Skills evaluated in this interview
Anonymous
Selected
I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.
English,Maths and Reasoining
(1 Question)
- Q1. Self introduction
(1 Question)
- Q1. Work Details and Company Structure
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Interview questions from similar companies
Selected
I applied via Job Fair and was interviewed in Mar 2023. There were 3 interview rounds.
Normal incidents related questions
AWS cloud related questions
Ticking tool
And some general questions
(1 Question)
- Q1. With my project manager General questions
Interview Preparation Tips
Selected
I was interviewed before May 2023.
(1 Question)
- Q1. What Incident/SLA/OLA/KPI/CSF
- Ans.
Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.
Incidents are unplanned interruptions or reductions in quality of IT services.
SLAs (Service Level Agreements) define the level of service expected by the customer.
OLAs (Operational Level Agreements) define the responsibilities of internal support teams.
KPIs (Key Performance Indicators) mea...
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Mar 2023. There were 3 interview rounds.
Normal incidents related questions
AWS cloud related questions
Ticking tool
And some general questions
(1 Question)
- Q1. With my project manager General questions
Interview Preparation Tips
Selected
I was interviewed before May 2023.
(1 Question)
- Q1. What Incident/SLA/OLA/KPI/CSF
- Ans.
Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.
Incidents are unplanned interruptions or reductions in quality of IT services.
SLAs (Service Level Agreements) define the level of service expected by the customer.
OLAs (Operational Level Agreements) define the responsibilities of internal support teams.
KPIs (Key Performance Indicators) mea...
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. What is the KPIs of major incident
- Ans.
Key Performance Indicators (KPIs) of major incidents measure the effectiveness and efficiency of incident management.
Response time: Measure the time taken to respond to a major incident.
Resolution time: Measure the time taken to resolve a major incident.
Customer satisfaction: Measure the satisfaction level of customers affected by major incidents.
Incident recurrence rate: Measure the frequency of major incidents recurr...
- Q2. What are cfs
- Ans.
CFS stands for Call For Service.
CFS is a term commonly used in emergency services and law enforcement.
It refers to a request or notification for assistance or response to a specific incident.
CFS can include various types of incidents such as crimes, accidents, or medical emergencies.
Dispatchers or operators receive CFS and assign appropriate resources to handle the situation.
Examples of CFS include a 911 call reporting...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. SLA management
- Q2. Communication skills
- Q3. ITIL
- Q4. Basic SQL
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