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Sutherland Global Services
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Sutherland Global Services Incident Manager Interview Questions and Answers
Sutherland Global Services Incident Manager Interview Experiences
2 interviews found
Arjit Shrivastava
Selected
I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. What is an Incident
- Ans.
An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.
An incident can be a technical issue, security breach, or service outage.
It can impact the availability, performance, or security of systems or services.
Examples include a server crash, network outage, or data breach.
- Q2. Diff b/w Incident & Major incident
- Ans.
An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.
Incident is any unplanned event that disrupts normal operations
Major incident is a significant event that requires immediate attention and coordination
Major incidents have a higher impact on business operations compared to regular incidents
Major incidents o...
Interview Preparation Tips
Skills evaluated in this interview
Anonymous
Selected
I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.
English,Maths and Reasoining
(1 Question)
- Q1. Self introduction
(1 Question)
- Q1. Work Details and Company Structure
Top trending discussions
Interview questions from similar companies
Selected
I applied via Job Fair and was interviewed in Mar 2023. There were 3 interview rounds.
Normal incidents related questions
AWS cloud related questions
Ticking tool
And some general questions
(1 Question)
- Q1. With my project manager General questions
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Experience, resume questions, work type explanations, area of interest
- Q2. Personal info, hobby
- Q3. Tools which have hands on experience
- Ans.
Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
ServiceNow
JIRA
Remedy
- Q4. NA no more questions
- Q5. Nothing all 🆗 in interview
Interview Preparation Tips
(2 Questions)
- Q1. Questions were related to process
- Q2. Questions on past experience
(2 Questions)
- Q1. How would you deal multiple incidents
- Ans.
I would prioritize incidents based on impact, assign dedicated teams, communicate effectively, and escalate as needed.
Prioritize incidents based on impact and urgency
Assign dedicated teams to each incident
Communicate effectively with all stakeholders
Escalate to higher management if needed
Implement incident management tools for tracking and resolution
- Q2. What would you do to increase the process
- Ans.
To increase the process, I would implement automation, streamline communication, and regularly review and update procedures.
Implement automation tools to reduce manual tasks and improve efficiency
Streamline communication channels to ensure quick and effective information sharing
Regularly review and update procedures to identify areas for improvement and optimize the process
I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. SLA management
- Q2. Communication skills
- Q3. ITIL
- Q4. Basic SQL
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Mar 2023. There were 3 interview rounds.
Normal incidents related questions
AWS cloud related questions
Ticking tool
And some general questions
(1 Question)
- Q1. With my project manager General questions
Interview Preparation Tips
Selected
I was interviewed before May 2023.
(1 Question)
- Q1. What Incident/SLA/OLA/KPI/CSF
- Ans.
Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.
Incidents are unplanned interruptions or reductions in quality of IT services.
SLAs (Service Level Agreements) define the level of service expected by the customer.
OLAs (Operational Level Agreements) define the responsibilities of internal support teams.
KPIs (Key Performance Indicators) mea...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Experience, resume questions, work type explanations, area of interest
- Q2. Personal info, hobby
- Q3. Tools which have hands on experience
- Ans.
Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
ServiceNow
JIRA
Remedy
- Q4. NA no more questions
- Q5. Nothing all 🆗 in interview
Interview Preparation Tips
Anjanee Ambegaonker
Selected
I applied via campus placement at Maharaja Sayajirao University (MSU), Baroda and was interviewed before Apr 2023. There were 4 interview rounds.
Easy aptitude test and usually they aren't that strict
There was a topic given and you would have to speak for 2 mins
(1 Question)
- Q1. Technical analyst would be grilling you here so make sure you are prepared
(1 Question)
- Q1. Usually HR is cool and normal negotiation will take place
Interview Preparation Tips
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Sutherland Global Services Incident Manager Interview Process
based on 2 interviews
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