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Sutherland Global Services Incident Manager Interview Questions and Answers

Updated 2 Aug 2024

Sutherland Global Services Incident Manager Interview Experiences

2 interviews found

Incident Manager Interview Questions & Answers

user image Arjit Shrivastava

posted on 2 Aug 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is an Incident
  • Ans. 

    An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

    • An incident can be a technical issue, security breach, or service outage.

    • It can impact the availability, performance, or security of systems or services.

    • Examples include a server crash, network outage, or data breach.

  • Answered by AI
  • Q2. Diff b/w Incident & Major incident
  • Ans. 

    An incident is any unplanned event that disrupts normal operations, while a major incident is a significant event that requires immediate attention and coordination.

    • Incident is any unplanned event that disrupts normal operations

    • Major incident is a significant event that requires immediate attention and coordination

    • Major incidents have a higher impact on business operations compared to regular incidents

    • Major incidents o...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be technically sounded

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English,Maths and Reasoining

Round 3 - HR 

(1 Question)

  • Q1. Self introduction
Round 4 - One-on-one 

(1 Question)

  • Q1. Work Details and Company Structure

Incident Manager Interview Questions Asked at Other Companies

asked in Wipro
Q1. What is the difference between impact and urgency?
Q2. What are Emergency Change and Urgent Change What is known error W ... read more
asked in Wipro
Q3. What is a lifecycle of an incident?
asked in Wipro
Q4. What is defined as severity and priority?
asked in Capita
Q5. What is fcr how many incidents you handled

Interview questions from similar companies

I applied via Job Portal and was interviewed before Apr 2021. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. Tell me about yourself.
  • Q3. Why are you looking for a change?
  • Q4. What is your family background?
  • Q5. What are your salary expectations?
Round 3 - Aptitude Test 
Round 4 - Technical 

(1 Question)

  • Q1. Basic domain questions Case study Earlier profile
Round 5 - Excel 

(1 Question)

  • Q1. Advance excel test like conditions, nesting, formatting
Round 6 - One-on-one 

(1 Question)

  • Q1. Multiple questions were there

Interview Preparation Tips

Interview preparation tips for other job seekers - Please stick with the basics and properly define what you are doing currently also go through the JD

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About role in previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in the interview, read job profile carefully before interview

I applied via Naukri.com and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic information - Go through your resume
Round 2 - One-on-one 

(1 Question)

  • Q1. Last job experience and in depth knowledge about what we did i last organization
Round 3 - One-on-one 

(1 Question)

  • Q1. Senior manager round

Interview Preparation Tips

Interview preparation tips for other job seekers - Go prepared, be polite and honest. Never lie or add something in your resume that yout don't know

I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical competencies
  • Q2. You should mention all your technical competencies with appropriate examples. this really helps.

Interview Preparation Tips

Interview preparation tips for other job seekers - You should quote appropriate examples whenever you are talking about your previous or current projects

I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Personal background and work experience.
  • Ans. Explain about yourself and work experience confidently.
  • Answered by slygorilla
Round 2 - One-on-one 

(1 Question)

  • Q1. Personal background, education and work experience. Bit about vendor and contract management.
  • Ans. It's been almost 2 years don't remember exactly what I answered.
  • Answered by slygorilla

Interview Preparation Tips

Interview preparation tips for other job seekers - Depends for which profile you're appearing for the interview.

Interview Questionnaire 

2 Questions

  • Q1. Accounting question asked
  • Q2. Answer has been given accordingly

Interview Preparation Tips

Interview preparation tips for other job seekers - It was an average interview. If you have good experience of MNC culture and you have short notice period of your existing company then they can hire you.

I applied via Naukri.com and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About your previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your answers

I applied via Recruitment Consultant and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. There were 3 rounds , 2 technical and 1 HR round and after 1 week offer released
  • Q2. Normal questions related to service now and mostly what I did in my project

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , interview will be hardly for 30 minutes, express yourself as much as positively you can and stick to your

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Incident Manager interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are Resume Shortlist, Aptitude Test and HR.
What are the top questions asked in Sutherland Global Services Incident Manager interview?

Some of the top questions asked at the Sutherland Global Services Incident Manager interview -

  1. Diff b/w Incident & Major incid...read more
  2. What is an Incid...read more

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Sutherland Global Services Incident Manager Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™

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Sutherland Global Services Incident Manager Salary
based on 4 salaries
₹3.2 L/yr - ₹13.4 L/yr
At par with the average Incident Manager Salary in India
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