AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Sunknowledge Services
Compare
Filter interviews by
Sunknowledge Services Voice Process Executive Interview Questions and Answers
Sunknowledge Services Voice Process Executive Interview Experiences
1 interview found
Should have good communication skills, that doesn't means extras ordinary English , basic currect and fluent is enough
Basic Aptitude Questions
(2 Questions)
- Q1. This is a typing test , Words typing
- Q2. This is also number typing
(2 Questions)
- Q1. Should know about the company
- Q2. Also go through the JD
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Bpo Convergence
Anonymous
posted on 12 Sep 2020
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Explain the basis of handling customer in inbound or outbound,how u deal with angry customer?
- Ans.
Handling customers in inbound or outbound involves understanding their needs and providing appropriate solutions. Dealing with angry customers requires empathy, active listening, and problem-solving skills.
In inbound customer service, the focus is on addressing customer queries and providing support.
In outbound customer service, the focus is on making proactive calls to customers for sales or follow-ups.
To handle angry...
- Q2. Which process is best suited for your -voice or web?
- Ans.
The best process for me is voice.
Voice communication allows for immediate and direct interaction with customers.
It enables me to provide personalized assistance and address customer concerns effectively.
Voice communication also allows for better understanding of customer emotions and tone.
Examples: Resolving complex issues over the phone, providing step-by-step guidance verbally.
- Q3. Explain the difference between BPO and call centre?
- Ans.
BPO and call centre are related but have distinct differences.
BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints,...
- Q4. Explain what is a call centre ?
- Ans.
A call centre is a centralized office where customer calls are received and handled by customer service representatives.
A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and ...
Interview Preparation Tips
Have great communication skills.
Be polite to every customer.
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?
Interview Preparation Tips
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What is the fictional unit of kidney
- Q2. Nephron is the functional unit of kidney
Interview Preparation Tips
I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join bpo
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Jan 2022. There were 4 interview rounds.
(1 Question)
- Q1. Tell me about your self, why do you leave previous company
Communication Skills , Ability test, Typing test and Grammar test
(1 Question)
- Q1. Overall Test communication
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How to satisfy an angry customer on call
- Ans.
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for the inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue, such as refunds, discounts, or replacements
Follow up with the customer to ensure their satisfaction and build trust
- Q2. Why do you want to join a customer service field
Interview Preparation Tips
- Customer Service
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
Customer Service Executive Interview Questions & Answers
Globiva
Shubham Kumar
posted on 23 Mar 2023
Selected
I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.
(2 Questions)
- Q1. What's the last job position u had?
- Q2. What's your salary expectations?
Interview Preparation Tips
AYUSH KUMAR
Selected
I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Ans.
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.
I am adept at building rapport with customer...
- Q2. TELL ME SOMETHING ABOUT SELF?
- Ans.
I am a dedicated and empathetic customer service executive with excellent communication skills.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a friendly and approachable demeanor, which helps in building rapport with customers.
I am proficient in using customer ...
Interview Preparation Tips
Sunknowledge Services Interview FAQs
Tell us how to improve this page.
Sunknowledge Services Interviews By Designations
- Sunknowledge Services Process Associate Interview Questions
- Sunknowledge Services Management Trainee Interview Questions
- Sunknowledge Services Senior Process Associate Interview Questions
- Sunknowledge Services Process Associate Level 1 Interview Questions
- Sunknowledge Services Medical Billing Executive Interview Questions
- Sunknowledge Services Customer Service Executive Interview Questions
- Sunknowledge Services Medical Coder Interview Questions
- Sunknowledge Services Data Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Non Voice Process Associate Interview Questions
- NON Voice Process Interview Questions
- Non Voice Customer Care Executive Interview Questions
- International Voice Process Executive Interview Questions
- NON Voice Interview Questions
- Voice Process Interview Questions
- Voice Process Customer Care Executive Interview Questions
- International Voice Nonvoice Process Interview Questions
- Show more
Sunknowledge Services Voice Process Executive Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
|
Process Associate
1.2k
salaries
|  ₹1.4 L/yr - ₹3.5 L/yr |
|
Senior Process Associate
131
salaries
| ₹1.6 L/yr - ₹3.5 L/yr |
|
AR Analyst
89
salaries
| ₹1.8 L/yr - ₹4.6 L/yr |
|
Management Trainee
75
salaries
| ₹1.5 L/yr - ₹2.5 L/yr |
|
Team Lead
68
salaries
| ₹2.5 L/yr - ₹6.7 L/yr |
Statestreet HCL Services
IKS Health
IntouchCX
Globiva
- Home >
- Interviews >
- Sunknowledge Services Interview Questions >
- Sunknowledge Services Voice Process Executive Interview Questions
