Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Standard Chartered Team. If you also belong to the team, you can get access from here

Standard Chartered Verified Tick

Compare button icon Compare button icon Compare
3.8

based on 4.3k Reviews

Filter interviews by

Standard Chartered Customer Service Manager Interview Questions and Answers

Updated 3 Dec 2020

Standard Chartered Customer Service Manager Interview Experiences

1 interview found

I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. I was already experienced so the interview was normal they have called me two time for the interview.
  • Q2. Basic question
  • Q3. Be confident and positive

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What would my first month look like if I were hired for this position? What do you like most about working here? How do you measure success in this role? What qualities do outstanding employees at this com...
  • Q2. Customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Sure, here are some tips for job seekers:

1. **Identify your career goals**: Before you start your job search, it's important to have a clear idea of what you want to achieve in your career. This will help you focus your search and find the right opportunities².

2. **Dedicate time to the search**: Job hunting can be a full-time job in itself. Set aside time each day to research job openings, tailor your resume and cover letter, and apply for positions².

3. **Don’t limit your search to online resources**: While online job boards and company websites are great resources, don't forget to network with people in your industry and attend job fairs and other events²³.

4. **Make networking part of your everyday life**: Networking is one of the most effective ways to find a job. Reach out to former colleagues, attend industry events, and join professional organizations².

5. **Keep yourself busy**: While you're looking for a job, consider volunteering or taking on freelance work. This will help you stay active and engaged in your field, and can also help you build your network².

6. **Optimize your LinkedIn profile**: LinkedIn is a powerful tool for job seekers. Make sure your profile is up-to-date.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Normal Maths problems

Round 2 - HR 

(1 Question)

  • Q1. Basic working comfort Salary negotiation Experience

I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. This organisation sailryyy high

Interview Preparation Tips

Interview preparation tips for other job seekers - Any questions banking..
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
  • Q2. What was my in hand salary at my previous job?
  • Q3. Expectations about salary and giving their salary bracket.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. INTRODUCE YOURSELF
  • Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
Round 2 - Aptitude Test 

MATHS, REASONING , PERSONALITY TEST

Round 3 - HR 

(1 Question)

  • Q1. ABOUT THE COMPANY

I applied via Approached by Company and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Finding a job is easier said than done. While you may know to submit a professional resume, write a thoughtful cover letter and practice before an interview, sometimes you still don't get the job.

Interview Questionnaire 

4 Questions

  • Q1. Previous experience?
  • Q2. Be confident and answer
  • Q3. Why you want to change your current job?
  • Q4. Tell positive reason
  • Ans. 

    Positive reasons for being a customer service manager

    • Opportunity to help customers and solve their problems

    • Ability to lead and motivate a team

    • Opportunity to improve customer satisfaction and loyalty

    • Chance to develop and implement new strategies and processes

    • Opportunity to work with a diverse group of people and learn new skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence..
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Only for Experience related questions
  • Q2. Only for banking and encurence
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction and family
  • Q2. About experience

Standard Chartered Interview FAQs

How to prepare for Standard Chartered Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Standard Chartered. The most common topics and skills that interviewers at Standard Chartered expect are Customer Service, Continuous Improvement, MIS, Back Office and Banking.
What are the top questions asked in Standard Chartered Customer Service Manager interview?

Some of the top questions asked at the Standard Chartered Customer Service Manager interview -

  1. I was already experienced so the interview was normal they have called me two t...read more
  2. Basic quest...read more

Tell us how to improve this page.

People are getting interviews through

based on 1 Standard Chartered interview
Recruitment Consultant
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
Standard Chartered Customer Service Manager Salary
based on 23 salaries
₹4 L/yr - ₹10.1 L/yr
15% more than the average Customer Service Manager Salary in India
View more details

Standard Chartered Customer Service Manager Reviews and Ratings

based on 5 reviews

4.9/5

Rating in categories

4.0

Skill development

5.0

Work-Life balance

3.9

Salary & Benefits

5.0

Job Security

4.9

Company culture

4.9

Promotions/Appraisal

4.9

Work Satisfaction

Explore 5 Reviews and Ratings
Team Lead
2.5k salaries
unlock blur

₹3 L/yr - ₹13 L/yr

Senior Officer
2.3k salaries
unlock blur

₹1.9 L/yr - ₹7 L/yr

Associate Manager
2.3k salaries
unlock blur

₹6 L/yr - ₹19.2 L/yr

Manager
2.1k salaries
unlock blur

₹7 L/yr - ₹28 L/yr

Senior Analyst
1.9k salaries
unlock blur

₹2 L/yr - ₹8.8 L/yr

Explore more salaries
Compare Standard Chartered with

HSBC Bank

4.1
Compare

Citibank

3.9
Compare

ICICI Bank

4.0
Compare

HDFC Bank

3.9
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview