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I was interviewed before Jan 2024.
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posted on 9 Oct 2024
I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
Comfortable speaking both English and Hindi
Yes, I am comfortable speaking both English and Hindi
I am fluent in both languages and can effectively communicate in either
I have experience providing customer support in both English and Hindi
Write Eassy on some Topic like Election, favourite sports , memorable day
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service ski
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product information and assistance to customers
Escalated complex issues to the appropriate department for resolution
Maintained accurate records o
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
Inbound calling involves answering customer inquiries and providing support
Outbound calling involves making sales calls or follow-up calls to customers
Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.
Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.
BPO services can be onshore, nearshore, o...
Strength: Excellent communication skills, Weakness: Overthinking
Strength: Ability to effectively communicate with customers and colleagues
Strength: Strong problem-solving skills
Weakness: Tendency to overthink situations and decisions
Weakness: Struggle with delegating tasks to others
I am proficient in SQL with experience writing complex queries and optimizing database performance.
Proficient in writing complex SQL queries
Experience optimizing database performance
Familiar with stored procedures and triggers
I manage escalations by prioritizing based on severity, communicating with stakeholders, and working towards a resolution.
Prioritize escalations based on severity and impact on business operations
Communicate with stakeholders to provide updates and manage expectations
Work collaboratively with cross-functional teams to troubleshoot and resolve issues
Document the escalation process and resolution for future reference
posted on 22 Jul 2024
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
I applied via Walk-in and was interviewed before Oct 2023. There was 1 interview round.
The importance of effective communication in customer support
Clear and concise communication helps in understanding customer issues
Active listening is crucial to address customer concerns
Empathy and patience are key in resolving customer complaints
posted on 2 May 2024
I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.
I applied via LinkedIn and was interviewed before May 2022. There were 3 interview rounds.
I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.
DNS stands for Domain Name System. It is used to translate domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to identify and locate websites
DNS servers store information about domain names and their corresponding IP addresses
Without DNS, we would have to remember IP addresses to access websites
DNS can also be used for load balancing and security purposes
DHCP uses port 67 and 68, SMTP uses port 25.
DHCP uses port 67 and 68 for server and client communication respectively.
SMTP uses port 25 for email transmission.
I applied via Recruitment Consultant and was interviewed in Jun 2019. There was 1 interview round.
A subnet is a smaller network within a larger network. The subnet of 120 depends on the subnet mask.
Subnet is a way to divide a larger network into smaller ones
Subnet mask determines the size of the subnet
Subnetting helps in efficient use of IP addresses
The subnet of 120 depends on the subnet mask used
A ticketing tool is a software used to manage and track customer support requests or incidents.
It allows users to submit tickets or requests for assistance.
It assigns tickets to appropriate support staff for resolution.
It tracks the status and progress of each ticket until it is resolved.
It provides reporting and analytics on ticket volume, resolution time, and customer satisfaction.
Examples include ServiceNow, JIRA Se
DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.
DHCP stands for Dynamic Host Configuration Protocol
DHCP assigns IP addresses to devices on a network
DNS stands for Domain Name System
DNS translates domain names to IP addresses
DNS is used to access websites and other resources on the internet
Domain is a centralized network where computers are managed by a server, while workgroup is a decentralized network where computers are managed individually.
Domain is managed by a domain controller server, while workgroup has no centralized server.
Domain allows for centralized management of user accounts, security policies, and resources, while workgroup does not.
Domain allows for easier scalability and security, while...
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