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Sony Technical Support Trainee Interview Questions and Answers

Updated 31 Jan 2025

Sony Technical Support Trainee Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Are you comfortable with this job?
Round 2 - Technical 

(2 Questions)

  • Q1. What is current?
  • Q2. What you have made in your project?

Interview Preparation Tips

Interview preparation tips for other job seekers - Candidate should be confident. Excellent English.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce youself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Are u comfortable to speak English or Hindi
  • Ans. 

    Comfortable speaking both English and Hindi

    • Yes, I am comfortable speaking both English and Hindi

    • I am fluent in both languages and can effectively communicate in either

    • I have experience providing customer support in both English and Hindi

  • Answered by AI
Round 2 - Typing Test 

(1 Question)

  • Q1. Typing Test Typing Test
Round 3 - Assignment 

Write Eassy on some Topic like Election, favourite sports , memorable day

Round 4 - One-on-one 

(5 Questions)

  • Q1. Introduce Yourself
  • Ans. 

    I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM systems and have a strong attention to detail

    • I have received multiple awards for my outstanding customer service ski

  • Answered by AI
  • Q2. What are role and responsiblities in your previous company?
  • Ans. 

    In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.

    • Handled customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Escalated complex issues to the appropriate department for resolution

    • Maintained accurate records o

  • Answered by AI
  • Q3. What is inbound and outbound calling?
  • Ans. 

    Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.

    • Inbound calling involves answering customer inquiries and providing support

    • Outbound calling involves making sales calls or follow-up calls to customers

    • Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing

  • Answered by AI
  • Q4. What is B P O
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.

    • BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

    • Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

    • BPO services can be onshore, nearshore, o...

  • Answered by AI
  • Q5. What are you strength and weakness
  • Ans. 

    Strength: Excellent communication skills, Weakness: Overthinking

    • Strength: Ability to effectively communicate with customers and colleagues

    • Strength: Strong problem-solving skills

    • Weakness: Tendency to overthink situations and decisions

    • Weakness: Struggle with delegating tasks to others

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I recently worked at LG BPO as a CRE in Dealer WhatsApp for 4 months. My experience was overwhelmingly positive. The senior staff and my team leader, Dipanshu Tyagi, were incredibly supportive and polite. The company consistently credited salaries on time, even accommodating my early resignation without requiring a notice period.

One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.

If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.

While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.

Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How good are you at SQL
  • Ans. 

    I am proficient in SQL with experience writing complex queries and optimizing database performance.

    • Proficient in writing complex SQL queries

    • Experience optimizing database performance

    • Familiar with stored procedures and triggers

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. How do you Handel a support team
  • Q2. How do you manage escalations
  • Ans. 

    I manage escalations by prioritizing based on severity, communicating with stakeholders, and working towards a resolution.

    • Prioritize escalations based on severity and impact on business operations

    • Communicate with stakeholders to provide updates and manage expectations

    • Work collaboratively with cross-functional teams to troubleshoot and resolve issues

    • Document the escalation process and resolution for future reference

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Everything was about the package
  • Q2. And discussion about the work culture

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Question related to tech tou
  • Q2. Regarding bord trouble shoot
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with confidence & crack the interview, because self confidence will clear the interview round.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Past experience
  • Q2. Any topic in english
  • Ans. 

    The importance of effective communication in customer support

    • Clear and concise communication helps in understanding customer issues

    • Active listening is crucial to address customer concerns

    • Empathy and patience are key in resolving customer complaints

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident only
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Basic desktop support questions
Round 2 - One-on-one 

(1 Question)

  • Q1. Explanation about previous employment
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Question about BIM
Round 3 - HR 

(1 Question)

  • Q1. Background verification

I applied via Naukri.com and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is DNS and why do we use it
  • Ans. 

    DNS stands for Domain Name System. It is used to translate domain names into IP addresses.

    • DNS is like a phonebook for the internet

    • It helps to identify and locate websites

    • DNS servers store information about domain names and their corresponding IP addresses

    • Without DNS, we would have to remember IP addresses to access websites

    • DNS can also be used for load balancing and security purposes

  • Answered by AI
  • Q2. What are the port numbers of various Protocols - DHCP,SMTP
  • Ans. 

    DHCP uses port 67 and 68, SMTP uses port 25.

    • DHCP uses port 67 and 68 for server and client communication respectively.

    • SMTP uses port 25 for email transmission.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HARMAN Technical Support Engineer interview:
  • MCSE
  • AZ-104
Interview preparation tips for other job seekers - Prepare the Basics and make sure you are confident.
Communication skills matter as well and also your attitude shows, if you are willing to learn and grow or not.

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Jun 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. What is subnet?? What is subnet of 120?
  • Ans. 

    A subnet is a smaller network within a larger network. The subnet of 120 depends on the subnet mask.

    • Subnet is a way to divide a larger network into smaller ones

    • Subnet mask determines the size of the subnet

    • Subnetting helps in efficient use of IP addresses

    • The subnet of 120 depends on the subnet mask used

  • Answered by AI
  • Q2. What is ticketing tool? Describe that??
  • Ans. 

    A ticketing tool is a software used to manage and track customer support requests or incidents.

    • It allows users to submit tickets or requests for assistance.

    • It assigns tickets to appropriate support staff for resolution.

    • It tracks the status and progress of each ticket until it is resolved.

    • It provides reporting and analytics on ticket volume, resolution time, and customer satisfaction.

    • Examples include ServiceNow, JIRA Se

  • Answered by AI
  • Q3. What is DHCP,DNS?
  • Ans. 

    DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP assigns IP addresses to devices on a network

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • DNS is used to access websites and other resources on the internet

  • Answered by AI
  • Q4. Difference between Domain and workgroup???
  • Ans. 

    Domain is a centralized network where computers are managed by a server, while workgroup is a decentralized network where computers are managed individually.

    • Domain is managed by a domain controller server, while workgroup has no centralized server.

    • Domain allows for centralized management of user accounts, security policies, and resources, while workgroup does not.

    • Domain allows for easier scalability and security, while...

  • Answered by AI
  • Q5. Why did U changing your previous company?

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good and better to give the interview and the manager is helpful to give me the job in Harman connected services company.It’s good opportunity to work here. I’m thankful to manager and my Counsultancy.

Skills evaluated in this interview

Sony Interview FAQs

How many rounds are there in Sony Technical Support Trainee interview?
Sony interview process usually has 2 rounds. The most common rounds in the Sony interview process are HR and Technical.
How to prepare for Sony Technical Support Trainee interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sony. The most common topics and skills that interviewers at Sony expect are Communication Skills, B.Tech, Diploma, Troubleshooting Skills and voice process.

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Sony Technical Support Trainee Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Sony Technical Support Trainee Salary
based on 16 salaries
₹2 L/yr - ₹3 L/yr
17% more than the average Technical Support Trainee Salary in India
View more details

Sony Technical Support Trainee Reviews and Ratings

based on 4 reviews

3.1/5

Rating in categories

2.0

Skill development

2.0

Work-life balance

3.6

Salary

2.4

Job security

4.0

Company culture

3.7

Promotions

2.9

Work satisfaction

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