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Samsung Research Desktop Support Engineer Interview Questions and Answers

Updated 2 May 2024

Samsung Research Desktop Support Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Basic desktop support questions
Round 2 - One-on-one 

(1 Question)

  • Q1. Explanation about previous employment

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Jun 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. What is subnet?? What is subnet of 120?
  • Ans. 

    A subnet is a smaller network within a larger network. The subnet of 120 depends on the subnet mask.

    • Subnet is a way to divide a larger network into smaller ones

    • Subnet mask determines the size of the subnet

    • Subnetting helps in efficient use of IP addresses

    • The subnet of 120 depends on the subnet mask used

  • Answered by AI
  • Q2. What is ticketing tool? Describe that??
  • Ans. 

    A ticketing tool is a software used to manage and track customer support requests or incidents.

    • It allows users to submit tickets or requests for assistance.

    • It assigns tickets to appropriate support staff for resolution.

    • It tracks the status and progress of each ticket until it is resolved.

    • It provides reporting and analytics on ticket volume, resolution time, and customer satisfaction.

    • Examples include ServiceNow, JIRA Se

  • Answered by AI
  • Q3. What is DHCP,DNS?
  • Ans. 

    DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP assigns IP addresses to devices on a network

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • DNS is used to access websites and other resources on the internet

  • Answered by AI
  • Q4. Difference between Domain and workgroup???
  • Ans. 

    Domain is a centralized network where computers are managed by a server, while workgroup is a decentralized network where computers are managed individually.

    • Domain is managed by a domain controller server, while workgroup has no centralized server.

    • Domain allows for centralized management of user accounts, security policies, and resources, while workgroup does not.

    • Domain allows for easier scalability and security, while...

  • Answered by AI
  • Q5. Why did U changing your previous company?

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good and better to give the interview and the manager is helpful to give me the job in Harman connected services company.It’s good opportunity to work here. I’m thankful to manager and my Counsultancy.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. No Post issues Motherboard
  • Q2. NO power motherboard
  • Ans. 

    When a motherboard has no power, it could be due to various reasons such as a faulty power supply, loose connections, or a defective motherboard.

    • Check if the power supply is functioning properly

    • Ensure all connections between the power supply and motherboard are secure

    • Test the motherboard with a known working power supply

    • Inspect for any visible signs of damage on the motherboard

    • Consider replacing the motherboard if all

  • Answered by AI
  • Q3. BOOTING ISSUES FAOUNDED
  • Q4. Network connectivity
  • Q5. Lan wan network issue
  • Ans. 

    The question is about LAN WAN network issues.

    • Identify the specific issue in the LAN or WAN network

    • Troubleshoot the issue by checking network cables, routers, switches, and configurations

    • Use network diagnostic tools to identify and resolve the problem

    • Ensure proper network connectivity and communication between devices

    • Implement necessary network security measures

  • Answered by AI
  • Q6. Network problem
  • Ans. 

    The network problem can be caused by various factors such as hardware issues, misconfiguration, or network congestion.

    • Check if the network cables are properly connected and not damaged.

    • Verify if the network adapter drivers are up to date.

    • Ensure that the IP address, subnet mask, and default gateway are correctly configured.

    • Check for any network congestion or bandwidth limitations.

    • Test connectivity by pinging the default...

  • Answered by AI
  • Q7. LAN and wan CONNECTION issues
  • Ans. 

    LAN and WAN connection issues

    • Troubleshoot network cables and connections

    • Check network settings and configurations

    • Test network connectivity using ping or traceroute

    • Verify DNS settings and perform DNS flush if necessary

    • Check firewall and security settings

    • Update network drivers and firmware

    • Consider network hardware failures or limitations

    • Analyze network traffic for congestion or bandwidth issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Desktop computer or laptop related. Network problem is

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. The questioning level is very high because the IT admin very responsible and unique person to grow up the business . Hence prepare very smart way to crack the interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Do Smart work not Hard Work because IT Admin is one of very responsible person to grow up the business

I applied via Recruitment Consultant and was interviewed in Jun 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. What is subnet?? What is subnet of 120?
  • Ans. 

    A subnet is a smaller network within a larger network. The subnet of 120 depends on the subnet mask.

    • Subnet is a way to divide a larger network into smaller ones

    • Subnet mask determines the size of the subnet

    • Subnetting helps in efficient use of IP addresses

    • The subnet of 120 depends on the subnet mask used

  • Answered by AI
  • Q2. What is ticketing tool? Describe that??
  • Ans. 

    A ticketing tool is a software used to manage and track customer support requests or incidents.

    • It allows users to submit tickets or requests for assistance.

    • It assigns tickets to appropriate support staff for resolution.

    • It tracks the status and progress of each ticket until it is resolved.

    • It provides reporting and analytics on ticket volume, resolution time, and customer satisfaction.

    • Examples include ServiceNow, JIRA Se

  • Answered by AI
  • Q3. What is DHCP,DNS?
  • Ans. 

    DHCP is a protocol that assigns IP addresses to devices on a network. DNS is a system that translates domain names to IP addresses.

    • DHCP stands for Dynamic Host Configuration Protocol

    • DHCP assigns IP addresses to devices on a network

    • DNS stands for Domain Name System

    • DNS translates domain names to IP addresses

    • DNS is used to access websites and other resources on the internet

  • Answered by AI
  • Q4. Difference between Domain and workgroup???
  • Ans. 

    Domain is a centralized network where computers are managed by a server, while workgroup is a decentralized network where computers are managed individually.

    • Domain is managed by a domain controller server, while workgroup has no centralized server.

    • Domain allows for centralized management of user accounts, security policies, and resources, while workgroup does not.

    • Domain allows for easier scalability and security, while...

  • Answered by AI
  • Q5. Why did U changing your previous company?

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good and better to give the interview and the manager is helpful to give me the job in Harman connected services company.It’s good opportunity to work here. I’m thankful to manager and my Counsultancy.

Skills evaluated in this interview

Samsung Research Interview FAQs

How many rounds are there in Samsung Research Desktop Support Engineer interview?
Samsung Research interview process usually has 2 rounds. The most common rounds in the Samsung Research interview process are Technical and One-on-one Round.

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Samsung Research Desktop Support Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Samsung Research Desktop Support Engineer Salary
based on 4 salaries
₹3.2 L/yr - ₹4 L/yr
34% more than the average Desktop Support Engineer Salary in India
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