HARMAN Technical Support Engineer Interview Questions and Answers

Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
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Q1. Typing Test Typing Test
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Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
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Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
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Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
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Q4. What is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
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Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q1. Why do you want to work with us?
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Q1. What do you know about apple?
Ans. 
Apple Inc. is a multinational technology company known for its consumer electronics, software, and online services.
• Founded in 1976 by Steve Jobs, Steve Wozniak, and Ronald Wayne

• Known for products like iPhone, iPad, Mac computers, and Apple Watch

• Operates the App Store, iTunes Store, and Apple Music

• Headquartered in Cupertino, California
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Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both
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Q1. Share details of your previous job.
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Q2. Why are you looking for a change?
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Q3. What are your salary expectations?
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Q4. Tell me about yourself.
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Q1. What is POST ,NO-POST? what Is BIOS? types of RAM? practical Clients Scenarios & resolution ? components associated with system board? types of display? Definition of Switch & circuit?
Ans. 
Questions related to computer hardware and troubleshooting.
• POST stands for Power-On Self-Test and is a diagnostic test run by the computer during startup.

• NO-POST refers to a failure in the Power-On Self-Test, which can indicate a hardware issue.

• BIOS stands for Basic Input/Output System and is firmware that initializes hardware during startup.

• Types of RAM include DDR, DDR2, DDR3, and DDR4.

• Practical client scenarios may ...read more
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Q1. Tell us about yourself
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Q2. Why are you fit for this role?
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Q3. Previous job/internship experience.
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Q1. General background discussion
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Q1. Previous Experiences
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Q2. Salary Negotiation
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Basic technical questions related to JD

Q1. Based on your past experience takin by Operations manager
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Q1. General HR questions
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Q1. Depending on JD operations manager will interact with you
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