Apple Senior Technical Support Associate Interview Questions and Answers

Q1. Self Introduction, project work, strengths, willing to work in nightshift, why do you want to join.
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Q1. Introduction, why do you want to join.
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Q1. What is lean production system
Ans. 
Lean production system is a manufacturing philosophy that focuses on minimizing waste and maximizing efficiency.
• It involves continuous improvement and elimination of non-value-added activities

• It emphasizes on creating a pull-based system where production is based on customer demand

• It involves the use of tools such as Kanban, 5S, and Kaizen

• Examples of companies that use lean production system include Toyota, Nike, and I
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Q2. How did calculate OEE
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OEE is calculated by multiplying Availability, Performance, and Quality percentages.
• Availability is calculated by dividing the total operating time by planned production time.

• Performance is calculated by dividing the actual production rate by the maximum production rate.

• Quality is calculated by dividing the number of good units produced by the total number of units produced.

• OEE = Availability x Performance x Quality
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Q1. Regarding People management
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Q2. How did you express the team person while critical situation of production time
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Q1. Asked me education purpas some questions
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Q2. Tell me About sales experience
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Q1. How to manage the people's while critical urgent of production.
Ans. 
Managing people during critical urgent production requires clear communication, prioritization, and support.
• Communicate clearly with the team about the urgency of the situation and the tasks that need to be completed.

• Prioritize tasks based on their impact on the production and allocate resources accordingly.

• Provide support and resources to help the team meet the urgent production needs.

• Stay calm and focused to lead by ...read more
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Q2. How you will resolve the if the workers between any Controversy happen due to gossip.
Ans. 
I would address the controversy by promoting open communication, addressing the issue directly, and fostering a positive work environment.
• Encourage open communication among the workers to address any misunderstandings or concerns.

• Address the issue directly by talking to the individuals involved and getting to the root of the problem.

• Promote a positive work environment by emphasizing teamwork, respect, and professionali...read more
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Q3. In your team members so many person's asking leave at time, how will convince them to come for work or Discussion transfer to Next superior.
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Q1. About Production KPI 's
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Q2. How to calculate LOB
Ans. 
LOB can be calculated by dividing the total revenue generated by a specific product or service by the total revenue of the company.
• Calculate the total revenue generated by the specific product or service.

• Calculate the total revenue of the company.

• Divide the total revenue generated by the specific product or service by the total revenue of the company to get the LOB.

• Example: If a product generates $100,000 in revenue an...read more
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Q1. What is BIOS, What is RAM & ROM, Types of hardware & software
Ans. 
BIOS is a firmware that initializes hardware during boot, RAM is volatile memory for temporary storage, ROM is non-volatile memory for permanent storage. Hardware includes physical components like CPU, motherboard, etc. Software includes programs and applications.
• BIOS stands for Basic Input/Output System, responsible for initializing hardware during boot

• RAM (Random Access Memory) is volatile memory used for temporary s...read more
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Q2. Why do you want to join dell, why did you leave your previous organization
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Q3. What is the first thing you do when your computer does not power on?
Ans. 
The first thing to do when a computer does not power on is to check the power source and connections.
• Check if the power cord is properly plugged in to both the computer and the power outlet

• Ensure the power outlet is working by plugging in another device

• Check for any loose connections or damaged cables

• Try using a different power cord or adapter if available
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Questions on time probability etc

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