Societe Generale Global Solution Centre Senior Support Engineer Interview Questions and Answers for Experienced

Q1. About Switching
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Q2. About Routers switching, LAN, SD-WAN
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Q1. Tell me about yourself
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Q2. What is customer support help desk
Ans. 
Customer support help desk is a centralized resource where customers can seek assistance with products or services.
• Provides assistance and troubleshooting for customers

• Handles inquiries, issues, and complaints

• May use various communication channels such as phone, email, chat

• Logs and tracks customer interactions for future reference

• Works to ensure customer satisfaction and retention
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If you have good communication then this round will be an easy cake for you.

Q1. Obviously starts with tell me about yourself. Hr will be questioning about your previous job experience. If you are a fresher the questions will be 'what is your life goal' and 'why do you want to join Sut...read more
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Q1. The most important round. So be very careful with the words you are going to use. Because the questions will be totally about yourself. you are speaking with the manager, Just be bold and honest. My person...read more
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Q1. KNOW ALL aboyt linux and database
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Q1. Ask basic question.
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Q2. Introduce yourself
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Q3. Why did u left ur previois company.
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Time pass question, they just check your communication skill

Abstract topic
Speak with confidence for 5 minutes with detailed points

Q1. Technical question regarding basic IT troubleshooting
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Q2. Answer with logic
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Q1. What is a role of support engineer
Ans. 
A support engineer is responsible for providing technical assistance and resolving issues related to software or hardware systems.
• Providing technical support to customers or end-users

• Troubleshooting and resolving software or hardware issues

• Installing, configuring, and maintaining systems

• Monitoring system performance and identifying potential problems

• Collaborating with development teams to address bugs or enhancements

• Do...read more
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Q2. What is ticketing tool
Ans. 
A ticketing tool is a software application used to track and manage customer support requests or issues.
• Ticketing tools help in organizing and prioritizing customer support tickets.

• They provide a centralized platform for communication and collaboration between support teams and customers.

• Ticketing tools often include features like ticket assignment, status tracking, and reporting.

• Examples of popular ticketing tools inc
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Q3. What is monitoring tool
Ans. 
A monitoring tool is a software application or system that collects and analyzes data to track the performance and health of a system or application.
• Monitoring tools collect data from various sources such as servers, networks, databases, and applications.

• They provide real-time visibility into the system's performance, availability, and resource utilization.

• Monitoring tools can generate alerts or notifications when pred...read more
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Q4. What are SQL comments
Ans. 
SQL comments are used to add explanatory notes or remarks within SQL code.
• SQL comments start with a double hyphen (--), or can be enclosed between /* and */

• Comments are ignored by the SQL engine and are not executed as part of the code

• Comments can be used to improve code readability and provide documentation

• Comments can be used to disable or temporarily remove parts of the code for testing or debugging purposes
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Q5. What doing in the SQL
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Q6. What is DML full form
Ans. 
DML stands for Data Manipulation Language.
• DML is a subset of SQL (Structured Query Language) used to manipulate data in a database.

• It includes commands like INSERT, UPDATE, DELETE, and SELECT.

• DML statements are used to add, modify, or delete data in database tables.

• For example, INSERT statement is used to add new records, UPDATE statement is used to modify existing records, DELETE statement is used to remove records, a...read more
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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