IBM Production Support Engineer Interview Questions, Process, and Tips

Q1. What is a role of support engineer
Ans. 
A support engineer is responsible for providing technical assistance and resolving issues related to software or hardware systems.
• Providing technical support to customers or end-users

• Troubleshooting and resolving software or hardware issues

• Installing, configuring, and maintaining systems

• Monitoring system performance and identifying potential problems

• Collaborating with development teams to address bugs or enhancements

• Do...read more
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Q2. What is ticketing tool
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A ticketing tool is a software application used to track and manage customer support requests or issues.
• Ticketing tools help in organizing and prioritizing customer support tickets.

• They provide a centralized platform for communication and collaboration between support teams and customers.

• Ticketing tools often include features like ticket assignment, status tracking, and reporting.

• Examples of popular ticketing tools inc
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Q3. What is monitoring tool
Ans. 
A monitoring tool is a software application or system that collects and analyzes data to track the performance and health of a system or application.
• Monitoring tools collect data from various sources such as servers, networks, databases, and applications.

• They provide real-time visibility into the system's performance, availability, and resource utilization.

• Monitoring tools can generate alerts or notifications when pred...read more
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Q4. What are SQL comments
Ans. 
SQL comments are used to add explanatory notes or remarks within SQL code.
• SQL comments start with a double hyphen (--), or can be enclosed between /* and */

• Comments are ignored by the SQL engine and are not executed as part of the code

• Comments can be used to improve code readability and provide documentation

• Comments can be used to disable or temporarily remove parts of the code for testing or debugging purposes
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Q5. What doing in the SQL
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Q6. What is DML full form
Ans. 
DML stands for Data Manipulation Language.
• DML is a subset of SQL (Structured Query Language) used to manipulate data in a database.

• It includes commands like INSERT, UPDATE, DELETE, and SELECT.

• DML statements are used to add, modify, or delete data in database tables.

• For example, INSERT statement is used to add new records, UPDATE statement is used to modify existing records, DELETE statement is used to remove records, a...read more
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IBM Aptitude Syllabus which had 18 Questions on topics of Profit and Loss, Ratios and Proportions, Percentage, Probability, Speed Time and Distance, Permutation and Combination, and Number System. Each question was to be solved in a time limit of 2 minutes 15 seconds.

The first round was a coding round of 30 min for only one .