HCLTech Production Support Engineer Interview Questions and Answers

A support engineer is responsible for providing technical assistance and resolving issues related to software or hardware systems.

• Providing technical support to customers or end-users

• Troubleshooting and resolving software or hardware issues

• Installing, configuring, and maintaining systems

• Monitoring system performance and identifying potential problems

• Collaborating with development teams to address bugs or enhancements

• Do...read more

A ticketing tool is a software application used to track and manage customer support requests or issues.

• Ticketing tools help in organizing and prioritizing customer support tickets.

• They provide a centralized platform for communication and collaboration between support teams and customers.

• Ticketing tools often include features like ticket assignment, status tracking, and reporting.

• Examples of popular ticketing tools inc

A monitoring tool is a software application or system that collects and analyzes data to track the performance and health of a system or application.

• Monitoring tools collect data from various sources such as servers, networks, databases, and applications.

• They provide real-time visibility into the system's performance, availability, and resource utilization.

• Monitoring tools can generate alerts or notifications when pred...read more

SQL comments are used to add explanatory notes or remarks within SQL code.

• SQL comments start with a double hyphen (--), or can be enclosed between /* and */

• Comments are ignored by the SQL engine and are not executed as part of the code

• Comments can be used to improve code readability and provide documentation

• Comments can be used to disable or temporarily remove parts of the code for testing or debugging purposes

DML stands for Data Manipulation Language.

• DML is a subset of SQL (Structured Query Language) used to manipulate data in a database.

• It includes commands like INSERT, UPDATE, DELETE, and SELECT.

• DML statements are used to add, modify, or delete data in database tables.

• For example, INSERT statement is used to add new records, UPDATE statement is used to modify existing records, DELETE statement is used to remove records, a...read more