Societe Generale Global Solution Centre Senior Support Engineer Interview Questions and Answers

Q1. What is the command to search a file like test.txt in linux?
Ans. 
The command to search a file like test.txt in Linux is 'grep'.
• Use the 'grep' command followed by the search term and the file name to search for a specific text in a file.

• For example, to search for the word 'hello' in a file named test.txt, you would use the command 'grep hello test.txt'.
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Q2. What is constraints?
Ans. 
Constraints are limitations or restrictions that affect the design, implementation, or operation of a system.
• Constraints can be related to time, budget, resources, technology, or regulations.

• They can impact the functionality, performance, scalability, or security of a system.

• Examples include budget constraints limiting the purchase of new hardware, time constraints for project deadlines, or regulatory constraints for d...read more
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Q3. What is the command to get the value present at 80th row , 100th column?
Ans. 
To get the value present at 80th row, 100th column, you can use the command 'awk' in Unix/Linux systems.
• Use the 'awk' command with the syntax 'awk 'NR==80 {print $100}' filename' to get the value at the specified row and column.

• Replace 'filename' with the actual file name where the data is stored.

• Ensure that the row and column numbers are adjusted based on the indexing starting from 1 in 'awk'.
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Q4. What is view in sql?
Ans. 
A view in SQL is a virtual table based on the result-set of a SELECT statement.
• Views are used to simplify complex queries by storing them as virtual tables

• Views do not store data themselves, but display data from underlying tables

• Views can be used to restrict access to certain columns or rows of a table

• Views can be used to join multiple tables and present the data in a single table-like structure
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Q5. What is internal workflow for the BFSI domain?
Ans. 
Internal workflow for BFSI domain involves processes related to banking, financial services, and insurance.
• Customer onboarding and account setup

• Transaction processing and monitoring

• Risk management and compliance checks

• Customer support and issue resolution

• Data analysis and reporting
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Production Support Analyst with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing production support for various applications

• Proficient in analyzing system logs and identifying root causes of issues

• Skilled in collaborating with development teams to implement solutions and prevent future incidents

• Strong communication skills to e...read more
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Q2. What is Asset in BFSI domain?
Ans. 
In the BFSI domain, an asset refers to any valuable item owned by an individual or organization that can be converted into cash.
• Assets can include cash, investments, real estate, equipment, and intellectual property.

• In the banking sector, assets can also refer to loans given out to customers.

• Assets are important for financial institutions as they represent the value of the organization and its ability to generate reven...read more
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Talk about one of three topics for 2 mins

Q1. What is DHCP and why do we use it what is dns How does DHCP work in a network What is the role of a router What is a gateway How to boot into safemode
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices, DNS translates domain names to IP addresses, routers connect networks, gateways connect networks with different protocols, booting into safe mode allows troubleshooting.
• DHCP automatically assigns IP addresses to devices on a network

• DNS translates domain names to IP addresses for easier access

• Routers connect different networks together to ena...read more
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Q2. What is IP address What are the classes of IP What is workgroup and domain What is BSOD What is 32 bit and 64 bit OS SSD vs HDD explain windows boot process System keeps restarting. Steps to resolve how to...read more
Ans. 
IP address is a unique identifier assigned to each device connected to a network. Classes of IP include A, B, C, D, and E. Workgroup and domain are network organization structures. BSOD is Blue Screen of Death.
• IP address is a unique numerical label assigned to each device on a network

• Classes of IP include A, B, C, D, and E with different ranges of addresses

• Workgroup is a peer-to-peer network where each computer has its...read more
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Q1. About Switching
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Q2. About Routers switching, LAN, SD-WAN
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Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced Network Support Engineer with a strong background in troubleshooting and resolving network issues.
• Over 5 years of experience in network support roles

• Proficient in configuring and maintaining network devices such as routers and switches

• Skilled in diagnosing and resolving network connectivity issues

• Familiar with network monitoring tools like Wireshark and Nagios

• Certified in Cisco CCNA and
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Q2. Some basic questions in networking
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Q1. Do you know about sed command?
Ans. 
sed command is a stream editor used to perform text transformations on an input stream or file.
• sed stands for stream editor

• It is used to perform text transformations on an input stream or file

• Commonly used for search and replace operations

• Syntax: sed 's/search/replace/g' filename

• Example: sed 's/foo/bar/g' file.txt
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Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
Ans. 
LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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