IT Support Analyst Interview Questions and Answers

Yes, I am proficient in IT and networking tasks.

• I have experience in troubleshooting hardware and software issues

• I am familiar with network protocols and configurations

• I have worked with firewalls, routers, and switches

• I am able to set up and maintain servers and workstations

• I am knowledgeable in cybersecurity practices and protocols

AD stands for Active Directory, SLA stands for Service Level Agreement, and MS Office troubleshooting involves resolving issues with Microsoft Office applications.

• AD (Active Directory) is a directory service used by organizations to manage network resources and users.

• SLA (Service Level Agreement) is a contract between a service provider and a customer that defines the level of service expected.

• MS Office troubleshooting involves identifying and resolving issues with Microsoft ...read more

VPN details and configuration involve setting up a secure connection to a private network.

• VPN stands for Virtual Private Network

• Configuration involves setting up VPN client software on devices

• Details include server address, authentication method, and encryption protocol

• Common VPN protocols include OpenVPN, L2TP/IPsec, and IKEv2