Accenture Application Support Analyst Interview Questions and Answers

Q1. How manage major incident management.
Ans. 
Major incident management involves identifying, prioritizing, and resolving critical issues to minimize impact on business operations.
• Establish a clear process for reporting and escalating major incidents.

• Prioritize incidents based on impact and urgency to ensure timely resolution.

• Communicate effectively with stakeholders to provide updates on incident status and resolution.

• Document incidents and resolutions for future...read more
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Q2. Difference between SLAandOLA
Ans. 
SLA is a formal agreement between a service provider and a customer, while OLA is an agreement between different teams within the same organization.
• SLA is between a service provider and a customer, outlining the services provided, quality, responsibilities, etc.

• OLA is between different teams within the same organization, defining the interdependent relationships and responsibilities.

• SLA is external, OLA is internal.

• SLA...read more
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Q1. Tell me about yourself
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Abstract topic
Speak with confidence for 5 minutes with detailed points

Q1. Technical question regarding basic IT troubleshooting
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Q2. Answer with logic
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Q1. How do you manage situations when you are under pressure?
Ans. 
I manage pressure by staying organized, prioritizing tasks, and seeking help when needed.
• Stay organized by creating a to-do list or using a task management tool

• Prioritize tasks based on urgency and importance

• Take short breaks to clear my mind and refocus

• Communicate with team members or supervisors for support and guidance

• Practice deep breathing or mindfulness techniques to stay calm
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Q2. How do you operate effectively as a team player?
Ans. 
I operate effectively as a team player by communicating openly, collaborating with others, being reliable, and supporting my teammates.
• Communicate openly with team members to ensure everyone is on the same page

• Collaborate with others to achieve common goals and share knowledge and skills

• Be reliable by meeting deadlines, fulfilling commitments, and being accountable

• Support teammates by offering help, encouragement, and
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