10+ Application Support Analyst Interview Questions and Answers

DHCP and DNS servers are essential components of a network infrastructure. The latest version of Windows Server is Windows Server 2019.

• DHCP (Dynamic Host Configuration Protocol) is responsible for assigning IP addresses to devices on a network.

• DNS (Domain Name System) translates domain names into IP addresses.

• The latest version of Windows Server is Windows Server 2019.

• IP addresses are numerical labels assigned to devices connected to a network.

• Private IP addresses are used wi...read more

Knovos provides software solutions for legal, regulatory, and compliance management.

• Knovos offers a range of software solutions for legal, regulatory, and compliance management.

• Their products include eDiscovery, legal hold, matter management, and contract management software.

• Knovos also provides consulting and implementation services to help clients optimize their use of their software solutions.

• Their clients include law firms, corporations, and government agencies around the...read more

I would check for any potential issues with my login credentials and then investigate any possible system or network issues.

• Check for any typos or errors in my login credentials

• Reset my password if necessary

• Check if there are any known system or network issues

• Contact the IT department for assistance

• Review any error messages or logs for clues

DHCP is a network protocol that automatically assigns IP addresses to devices. DNS server translates domain names into IP addresses. Web server hosts websites.

• DHCP assigns IP addresses to devices on a network

• DNS server translates domain names into IP addresses

• Web server hosts websites

CRM stands for Customer Relationship Management. It is used to manage interactions with customers and potential customers.

• CRM helps businesses build and maintain relationships with customers

• It stores customer information, interactions, and transactions in a centralized database

• CRM software can automate sales, marketing, and customer service processes

• Examples of CRM software include Salesforce, HubSpot, and Microsoft Dynamics

Major incident management involves identifying, prioritizing, and resolving critical issues to minimize impact on business operations.

• Establish a clear process for reporting and escalating major incidents.

• Prioritize incidents based on impact and urgency to ensure timely resolution.

• Communicate effectively with stakeholders to provide updates on incident status and resolution.

• Document incidents and resolutions for future reference and analysis.

• Conduct post-incident reviews to i...read more

Splunk, ITRS, and Autosys are tools commonly used in the field of application support for monitoring, troubleshooting, and automation.

• Splunk is a platform used for searching, monitoring, and analyzing machine-generated data, such as logs and events.

• ITRS (Intelligent Trading and Risk Systems) is a suite of monitoring and analytics tools used in financial services for real-time monitoring of trading systems and applications.

• Autosys is a job scheduling and automation tool used f...read more

To check the queue, you can use monitoring tools, command line tools, or check the application's logs.

• Use monitoring tools like Nagios, Zabbix, or Prometheus to check the queue status

• Use command line tools like 'top' or 'ps' to check the processes and their status

• Check the application's logs for any queue-related errors or warnings

To find the 3rd highest salary, you can use a SQL query with the ORDER BY and LIMIT clauses.

• Use a SQL query with ORDER BY clause to sort the salaries in descending order.

• Use the LIMIT clause to retrieve the third highest salary.

• Example: SELECT salary FROM employees ORDER BY salary DESC LIMIT 2, 1;

Control room functionality refers to the features and capabilities of a control room system.

• Real-time monitoring of systems and processes

• Alerts and notifications for issues or abnormalities

• Remote access and control of equipment

• Data visualization and reporting tools

• Integration with other systems and applications