Smarter BIZ Technologies Interview Questions, Process, and Tips

Q1. Introduce yourself
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Q1. Self introduction,A few basic questions about bpo sector
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Q2. Tell me about yourself
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Q3. How to handle a irated customer
Ans. 
To handle an irate customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to the customer's complaint without interrupting

• Empathize with the customer's frustration and show understanding

• Apologize for the inconvenience caused to the customer

• Offer a solution to the customer's problem or suggest alternatives

• Follow up with the customer to ensure their satisfaction
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Q4. What is sympathy and empathy
Ans. 
Sympathy is feeling sorry for someone's situation, while empathy is understanding and sharing their feelings.
• Sympathy is acknowledging someone's pain or struggle, but not necessarily feeling it yourself

• Empathy is putting yourself in someone else's shoes and feeling what they feel

• Sympathy is more surface-level, while empathy requires deeper understanding

• Example of sympathy: 'I'm sorry you lost your job.'

• Example of empat...read more
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Q5. What quality required for bpo secotor
Ans. 
Good communication skills, patience, problem-solving ability, adaptability, and customer-centric approach are essential qualities for BPO sector.
• Excellent communication skills to interact with customers

• Patience to handle difficult customers and situations

• Problem-solving ability to resolve customer issues

• Adaptability to work in a fast-paced and dynamic environment

• Customer-centric approach to provide excellent service

• Abi...read more
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Q6. Tell me something about Environment
Ans. 
Environment refers to the natural world around us and the impact of human activities on it.
• It includes air, water, land, and all living organisms.

• Human activities such as pollution, deforestation, and climate change have a negative impact on the environment.

• Conservation efforts such as recycling, using renewable energy sources, and protecting wildlife can help preserve the environment.

• Environmental issues are global an...read more
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Q1. Basic introduction round then language skills checked
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Q2. Criteria is Minimum Graduation
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Q1. Why should we hire you?
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Q2. What are your salary expectations?
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Q3. What is your family background?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Grammers and general basic knowledge