Smarter BIZ Technologies HR Recruiter Interview Questions and Answers

Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings.

• Sympathy is acknowledging someone's pain, but not necessarily feeling it yourself.

• Empathy involves putting yourself in someone else's shoes and experiencing their emotions.

• Sympathy can sometimes come across as insincere or patronizing.

• Empathy is a key component of effective communication and building strong relationships.

• Ex...read more

I listen to their concerns, empathize with them, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their satisfaction