Smarter BIZ Technologies Customer Care Executive Interview Questions, Process, and Tips

To handle an irate customer, listen actively, empathize, apologize, offer a solution, and follow up.

• Listen actively to the customer's complaint without interrupting

• Empathize with the customer's frustration and show understanding

• Apologize for the inconvenience caused to the customer

• Offer a solution to the customer's problem or suggest alternatives

• Follow up with the customer to ensure their satisfaction

Sympathy is feeling sorry for someone's situation, while empathy is understanding and sharing their feelings.

• Sympathy is acknowledging someone's pain or struggle, but not necessarily feeling it yourself

• Empathy is putting yourself in someone else's shoes and feeling what they feel

• Sympathy is more surface-level, while empathy requires deeper understanding

• Example of sympathy: 'I'm sorry you lost your job.'

• Example of empat...read more

Good communication skills, patience, problem-solving ability, adaptability, and customer-centric approach are essential qualities for BPO sector.

• Excellent communication skills to interact with customers

• Patience to handle difficult customers and situations

• Problem-solving ability to resolve customer issues

• Adaptability to work in a fast-paced and dynamic environment

• Customer-centric approach to provide excellent service

• Abi...read more

Environment refers to the natural world around us and the impact of human activities on it.

• It includes air, water, land, and all living organisms.

• Human activities such as pollution, deforestation, and climate change have a negative impact on the environment.

• Conservation efforts such as recycling, using renewable energy sources, and protecting wildlife can help preserve the environment.

• Environmental issues are global an...read more