Smart Solutions Customer Care Executive Interview Questions and Answers

Q1. How to apply this job
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Q2. Tell me about the company
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Q3. Tell me ur self
Ans. 
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I have a proven track record of meeting and exceeding customer satisfaction goals
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Q1. Asked about previous experience
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Q1. Client round , questions regarding job description,checked communication
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Customer rights and regulations

Q1. How we can give services
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Q2. And or many things about customers rights
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Q3. What is customer regulation
Ans. 
Customer regulation refers to rules and guidelines set by companies to ensure fair and consistent treatment of customers.
• Customer regulation includes policies on refunds, exchanges, and customer service standards.

• It aims to protect customers from unfair practices and ensure their satisfaction.

• Examples include return policies, privacy policies, and terms of service agreements.

• Companies may also have regulations on custo
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Am happy with customer problems and I will help him also

Customer support executive
Customer problems solved

Q1. What's your monthly payment/ sallary
Ans. 
My monthly salary is competitive and based on my experience and qualifications.
• My monthly salary is based on my experience and qualifications

• I am looking for a competitive salary package

• I am open to discussing salary during the interview process
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Q2. How can do your help
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Case jesa bhi ho but customer ke saath case ke time beviour kuch iss tarhe se
1- hii hello / namaste
2- eye contact
3- contact number exchange
4- face expressions
5- teem work means agar koi baat Hume smjh nhi aari to owner se saalaah le skte hai
Am am always happy with this type deal and cash

Q1. 1:Self introduction
Ans. 2: memorable day in your life
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Q1. Explain your previous job role
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Q1. Tell me about yourself
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Q2. How much experience you have
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Q3. Do you have any product knowledge?
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Q4. Are you comfortable in this job?
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Q1. Self introduction, Basic logical question
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Q1. What is customer service Kpi Kra
Ans. 
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
• Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

• Customer service KRAs are specific areas of focus or goals that customer serv...read more
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Q1. Tell me about your self?
Ans. Tell about ur self in bref add ur academic details ur achievements and ur family details. Add ur short term and long term goals add ur strength and weakness end with the thanks and regards.
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