Randstad Customer Care Officer Interview Questions and Answers

Q1. 1:Self introduction
Ans. 2: memorable day in your life
Answered Anonymously
Add your answer

Q1. Explain your previous job role
Add your answer

Q1. Asked about previous experience
Add your answer

Q1. Client round , questions regarding job description,checked communication
Add your answer

Profit and loss average , simple intesest

Fibonacci numbers , prime numbers , even odd numbers

Q1. General introduction about yourself
Add your answer

Q1. Subject knowldge
Add your answer

Q1. Final round with CFO
Add your answer

Q1. Self introduction, Basic logical question
Add your answer

Q1. What is customer service Kpi Kra
Ans. 
Customer service KPIs and KRA are key performance indicators and key result areas used to measure and evaluate the effectiveness of customer service operations.
• Customer service KPIs are quantifiable metrics used to measure the performance of customer service operations, such as response time, customer satisfaction scores, and resolution rates.

• Customer service KRAs are specific areas of focus or goals that customer serv...read more
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. Whats your Education
Add your answer
Q3. 12th + 2year ITI + 6 year experience
Add your answer

Q1. How to sale credit card? And explain
Ans. 
To sell a credit card, understand the customer's needs, highlight benefits, and offer incentives.
• Understand customer's financial needs and spending habits

• Highlight benefits such as rewards, cashback, and fraud protection

• Offer incentives such as sign-up bonuses or waived fees

• Provide clear and concise information about interest rates and fees

• Address any concerns or objections the customer may have
Answered by AI
Add your answer