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I applied via Hirect and was interviewed before Sep 2023. There was 1 interview round.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a strong ability to communicate effectively and empathize with customers
I am proficient in using CRM systems and resolving technical issues
I have received multiple awards for outst
My daily routine involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Start the day by checking emails and voicemails for any urgent customer inquiries
Respond to customer inquiries via phone, email, or chat throughout the day
Escalate any unresolved issues to the appropriate department for further assistance
Follow up with customers to ensure their issues have been resolved to their ...
My future goal is to continuously improve my customer service skills, advance in my career, and eventually become a Customer Service Manager.
Continuously seek opportunities for professional development and training in customer service techniques.
Set clear career goals and work towards advancing to higher positions within the customer service field.
Develop strong leadership and communication skills to prepare for a role
Insurance is a financial product that provides protection against financial losses resulting from unexpected events.
Insurance is a contract between an individual or organization and an insurance company, where the insurer agrees to provide financial protection in exchange for premium payments.
Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.
Insurance policies typical...
I chose this company because of its strong reputation in the industry and its commitment to customer satisfaction.
I have researched the company and found that it has a positive reputation for providing excellent customer service.
I was impressed by the company's values and commitment to putting customers first.
I believe that this company offers great opportunities for growth and development in the customer service field
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posted on 2 May 2021
posted on 2 Jun 2021
I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.
Yes, Shiprocket is a logistics platform for e-commerce businesses.
Shiprocket provides end-to-end logistics solutions for e-commerce businesses.
It offers features like automated shipping, order tracking, and COD services.
Shiprocket has tie-ups with multiple courier partners to provide the best shipping rates.
Other processes in customer care may include handling queries, complaints, and providing support to customers.
Cus...
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media allows users to share photos, videos, and updates with their network of friends and followers.
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.
Businesses use social media for marketing, customer service, and building brand awareness.
Social...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
Good customer service can lead to cust...
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.
Examples of BPO companies include Teleperformance, Convergys, and Accenture.
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
Dedicated customer care executive with 3 years of experience in resolving customer issues and enhancing satisfaction.
3 years of experience in customer service roles, focusing on problem-solving and communication.
Worked at XYZ Company, where I handled over 50 customer inquiries daily, achieving a 95% satisfaction rate.
Trained new team members on effective customer interaction techniques, improving team performance.
Last ...
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
Sales involves identifying potential customers
Sales includes presenting products or services to customers
Sales requires negotiating prices and terms with customers
Sales involves closing deals and securing payment
Sales also includes building relationships with customers to encourage repeat business
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.
Examples of customer service c...
I applied via Naukri.com and was interviewed in May 2022. There was 1 interview round.
I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.
I am a dedicated and empathetic Customer Care Executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Ability to handle high-pressure situations
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and handling returns or exchanges.
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and providing solutions
I have a strong ability to communicate effectively and empathize with customers
I am proficient in using CRM systems and other customer service tools
I strive to provide ...
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO companies help businesses save costs, improve efficiency, and focus on core competencies.
Examples of BP...
I want to join BPO because I enjoy helping customers and providing excellent service.
Enjoy interacting with customers
Passionate about providing excellent service
Excited about the fast-paced environment of a BPO
Seeking opportunities for growth and development in customer care
Interested in learning new skills and technologies
I usually spend my weekends relaxing at home, catching up on reading, watching movies, and spending time with family and friends.
Reading books - currently reading 'Becoming' by Michelle Obama
Watching movies or TV shows - recently watched 'The Queen's Gambit' on Netflix
Spending time with family and friends - had a barbecue with friends last weekend
Cooking or trying out new recipes - made homemade pizza from scratch
I appeared for an interview before Mar 2024.
I have worked in various customer service roles, focusing on resolving issues and enhancing customer satisfaction.
Managed customer inquiries via phone and email, ensuring timely responses and resolutions.
Trained new team members on customer service protocols and software tools.
Developed and maintained a knowledge base to streamline issue resolution.
Handled escalated complaints, providing effective solutions and maintai...
Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.
Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.
For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.
It can increase customer satisfaction by providing them with options that better meet their ...
based on 1 interview
Interview experience
based on 15 reviews
Rating in categories
Tele Marketing Executive
282
salaries
| ₹0.9 L/yr - ₹4 L/yr |
Sales Executive
140
salaries
| ₹1.4 L/yr - ₹4.3 L/yr |
Team Lead
114
salaries
| ₹1.5 L/yr - ₹5 L/yr |
Quality Analyst
111
salaries
| ₹1.5 L/yr - ₹5.6 L/yr |
MIS Executive
89
salaries
| ₹1.8 L/yr - ₹4 L/yr |
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