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Silaris Informations Customer Service Executive Interview Questions and Answers
Silaris Informations Customer Service Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Hirect and was interviewed before Sep 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your self?
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a strong ability to communicate effectively and empathize with customers
I am proficient in using CRM systems and resolving technical issues
I have received multiple awards for outst
- Q2. Tell me about your daily routine?
- Ans.
My daily routine involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Start the day by checking emails and voicemails for any urgent customer inquiries
Respond to customer inquiries via phone, email, or chat throughout the day
Escalate any unresolved issues to the appropriate department for further assistance
Follow up with customers to ensure their issues have been resolved to their ...
- Q3. Your future goals ?
- Ans.
My future goal is to continuously improve my customer service skills, advance in my career, and eventually become a Customer Service Manager.
Continuously seek opportunities for professional development and training in customer service techniques.
Set clear career goals and work towards advancing to higher positions within the customer service field.
Develop strong leadership and communication skills to prepare for a role
- Q4. What do you know about insurance?
- Ans.
Insurance is a financial product that provides protection against financial losses resulting from unexpected events.
Insurance is a contract between an individual or organization and an insurance company, where the insurer agrees to provide financial protection in exchange for premium payments.
Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.
Insurance policies typical...
- Q5. Why did you chose this company only?
- Ans.
I chose this company because of its strong reputation in the industry and its commitment to customer satisfaction.
I have researched the company and found that it has a positive reputation for providing excellent customer service.
I was impressed by the company's values and commitment to putting customers first.
I believe that this company offers great opportunities for growth and development in the customer service field
Interview Preparation Tips
- Insurance
- General questions
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I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. (1)what is sales?
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
It also involves promoting and demonstrating the benefits of the product or service
Closing the sale by convincing the customer to make a purchase
Following up with customers to ensure satisfaction and encourage repeat business
Examples include selling cars, insurance polici
- Q2. (2) what is E-commerce?
- Ans.
E-commerce refers to buying and selling of goods and services online.
E-commerce involves online transactions through websites or mobile apps.
It eliminates the need for physical stores and allows businesses to reach a wider audience.
Examples include Amazon, eBay, and Alibaba.
E-commerce has grown rapidly in recent years due to the convenience it offers to customers.
- Q3. (3) what is the advantages and disadvantages of online shopping?
- Q4. (4) what is online shopping?
- Ans.
Online shopping is the process of buying goods or services over the internet.
Online shopping allows customers to browse and purchase products from the comfort of their own homes.
Customers can compare prices and read reviews before making a purchase.
Popular online shopping websites include Amazon, eBay, and Walmart.
Online shopping has become increasingly popular due to its convenience and accessibility.
Payment methods f...
- Q5. (5) Tell us some name of e-commerce site.
- Ans.
E-commerce sites are online platforms where you can buy and sell products and services.
Amazon - one of the largest e-commerce sites in the world
eBay - an online auction and shopping website
Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services
Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...
- Q6. (6) Tell us about yourself?
- Q7. (7) what is your strength and weekends?
Interview Preparation Tips
Skills evaluated in this interview
I applied via Company Website and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Speak something about yourself
- Q2. What are your hobbies
- Q3. Speak few lines in terms of your personal life
- Q4. What do you normally like doing in your spare time
Interview Preparation Tips
I was interviewed before May 2020.
Interview Questionnaire
1 Question
- Q1. There's nothing, they just asked to introduce myself and then they asked about customer support basic questions. Infact HR will tell you what they'll ask, it's very simple for customer support executive in...
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. How will you handle irated customers
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. You will be able to do the work which I'll give you ?
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2019. There were 7 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How will you handle irrated customers?
- Ans.
I will listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their complaints without interrupting them
Empathize with their situation and show understanding
Offer a solution to their problem and follow up to ensure their satisfaction
Remain calm and professional throughout the interaction
Apologize for any inconvenience caused and take responsibility for the issue
Provide o...
- Q2. How will you handle escalation calls?
- Ans.
I will listen to the customer's issue, empathize with them, and provide a solution that meets their needs.
Listen actively to the customer's issue and let them vent their frustration
Empathize with the customer and acknowledge their feelings
Provide a solution that meets the customer's needs and resolves the issue
If necessary, escalate the call to a supervisor or manager for further assistance
Follow up with the customer t...
Interview Preparation Tips
I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Go Through your profile and past experience
Interview Preparation Tips
I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Short introduction
- Q2. What do you mean by customer service
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer queries and concerns
It includes providing product information and resolving complaints
Good customer service can lead to customer loyalty and positive word-of-mouth
Examples include answering phone calls, responding to emails, and providing live chat support
- Q3. Scenario based questions
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. Share details of your previous job.
Interview Preparation Tips
- Customer Service
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Silaris Informations Customer Service Executive Interview Process
based on 1 interview
Interview experience
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Silaris Informations Customer Service Executive Reviews and Ratings
based on 13 reviews
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