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Silaris Informations Customer Service Executive Interview Questions and Answers

Updated 6 Sep 2024

Silaris Informations Customer Service Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Hirect and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a strong ability to communicate effectively and empathize with customers

    • I am proficient in using CRM systems and resolving technical issues

    • I have received multiple awards for outst

  • Answered by AI
  • Q2. Tell me about your daily routine?
  • Ans. 

    My daily routine involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Start the day by checking emails and voicemails for any urgent customer inquiries

    • Respond to customer inquiries via phone, email, or chat throughout the day

    • Escalate any unresolved issues to the appropriate department for further assistance

    • Follow up with customers to ensure their issues have been resolved to their ...

  • Answered by AI
  • Q3. Your future goals ?
  • Ans. 

    My future goal is to continuously improve my customer service skills, advance in my career, and eventually become a Customer Service Manager.

    • Continuously seek opportunities for professional development and training in customer service techniques.

    • Set clear career goals and work towards advancing to higher positions within the customer service field.

    • Develop strong leadership and communication skills to prepare for a role

  • Answered by AI
  • Q4. What do you know about insurance?
  • Ans. 

    Insurance is a financial product that provides protection against financial losses resulting from unexpected events.

    • Insurance is a contract between an individual or organization and an insurance company, where the insurer agrees to provide financial protection in exchange for premium payments.

    • Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.

    • Insurance policies typical...

  • Answered by AI
  • Q5. Why did you chose this company only?
  • Ans. 

    I chose this company because of its strong reputation in the industry and its commitment to customer satisfaction.

    • I have researched the company and found that it has a positive reputation for providing excellent customer service.

    • I was impressed by the company's values and commitment to putting customers first.

    • I believe that this company offers great opportunities for growth and development in the customer service field

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Silaris Informations Customer Service Executive interview:
  • Insurance
  • General questions
Interview preparation tips for other job seekers - All questions are normal you can give answer thoroughly just be confident

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. About ur self
  • Q2. Work experience

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. Why you want to join our company?
  • Q3. You know about shiprocket? Or other processes?
  • Ans. 

    Yes, Shiprocket is a logistics platform for e-commerce businesses.

    • Shiprocket provides end-to-end logistics solutions for e-commerce businesses.

    • It offers features like automated shipping, order tracking, and COD services.

    • Shiprocket has tie-ups with multiple courier partners to provide the best shipping rates.

    • Other processes in customer care may include handling queries, complaints, and providing support to customers.

    • Cus...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always talk to english.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want to join this company ?
  • Q3. Tell me something about social media ?
  • Ans. 

    Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.

    • Social media allows users to share photos, videos, and updates with their network of friends and followers.

    • Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.

    • Businesses use social media for marketing, customer service, and building brand awareness.

    • Social...

  • Answered by AI
Round 3 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. What is customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and offering product recommendations.

    • Good customer service can lead to cust...

  • Answered by AI
  • Q3. What is bpo ?
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

    • Examples of BPO companies include Teleperformance, Convergys, and Accenture.

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself, ur experience, your last day
  • Ans. 

    Dedicated customer care executive with 3 years of experience in resolving customer issues and enhancing satisfaction.

    • 3 years of experience in customer service roles, focusing on problem-solving and communication.

    • Worked at XYZ Company, where I handled over 50 customer inquiries daily, achieving a 95% satisfaction rate.

    • Trained new team members on effective customer interaction techniques, improving team performance.

    • Last ...

  • Answered by AI
  • Q2. They will just check ur conference
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about urself, Impromptu
  • Q2. What is sales ?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money or other forms of payment.

    • Sales involves identifying potential customers

    • Sales includes presenting products or services to customers

    • Sales requires negotiating prices and terms with customers

    • Sales involves closing deals and securing payment

    • Sales also includes building relationships with customers to encourage repeat business

  • Answered by AI
  • Q3. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.

    • Examples of customer service c...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident nothing will stop you
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. No any questions
  • Q2. Only says normal details
Round 2 - HR 

(2 Questions)

  • Q1. No any questions
  • Q2. Normal details only
Round 3 - One-on-one 

(2 Questions)

  • Q1. Discussed work hour
  • Q2. Salary discussion
Round 4 - One-on-one 

(2 Questions)

  • Q1. Directly meet vp
  • Q2. Discussion week off

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad experience

I applied via Naukri.com and was interviewed in May 2022. There was 1 interview round.

Round 1 - Mannegor 

(1 Question)

  • Q1. Why should i hire you, speak in any topic for five minutes in English

Interview Preparation Tips

Topics to prepare for Globiva Customer Care Executive interview:
  • Why you want to join bpo
  • How was your last sunday
Interview preparation tips for other job seekers - Don't hazitate ,be confident and dont be nervous at interview time
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce Yourself
  • Q2. Where do you see yourself in 5 years?
  • Ans. I will be a part of the organization team where I will be managing the company.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Ability to handle high-pressure situations

  • Answered by AI
  • Q2. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and handling returns or exchanges.

  • Answered by AI
Round 2 - One-on-one 

(4 Questions)

  • Q1. Introduction yourself
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries, complaints, and providing solutions

    • I have a strong ability to communicate effectively and empathize with customers

    • I am proficient in using CRM systems and other customer service tools

    • I strive to provide ...

  • Answered by AI
  • Q2. What do you understand from bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions to specialized service providers.

    • Common BPO services include customer support, technical support, data entry, and back-office operations.

    • BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

    • Examples of BP...

  • Answered by AI
  • Q3. Why do you want to join bpo
  • Ans. 

    I want to join BPO because I enjoy helping customers and providing excellent service.

    • Enjoy interacting with customers

    • Passionate about providing excellent service

    • Excited about the fast-paced environment of a BPO

    • Seeking opportunities for growth and development in customer care

    • Interested in learning new skills and technologies

  • Answered by AI
  • Q4. Tell me how you spend your weekend
  • Ans. 

    I usually spend my weekends relaxing at home, catching up on reading, watching movies, and spending time with family and friends.

    • Reading books - currently reading 'Becoming' by Michelle Obama

    • Watching movies or TV shows - recently watched 'The Queen's Gambit' on Netflix

    • Spending time with family and friends - had a barbecue with friends last weekend

    • Cooking or trying out new recipes - made homemade pizza from scratch

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident ✨️
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What were your previous roles and responsibilities?
  • Ans. 

    I have worked in various customer service roles, focusing on resolving issues and enhancing customer satisfaction.

    • Managed customer inquiries via phone and email, ensuring timely responses and resolutions.

    • Trained new team members on customer service protocols and software tools.

    • Developed and maintained a knowledge base to streamline issue resolution.

    • Handled escalated complaints, providing effective solutions and maintai...

  • Answered by AI
  • Q3. About sales related questions
Round 2 - HR 

(2 Questions)

  • Q1. What do you know about upselling?
  • Ans. 

    Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.

    • Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.

    • For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.

    • It can increase customer satisfaction by providing them with options that better meet their ...

  • Answered by AI
  • Q2. Salary n work information

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join this worst company; it will waste your time, life, and career.

Silaris Informations Interview FAQs

How many rounds are there in Silaris Informations Customer Service Executive interview?
Silaris Informations interview process usually has 1 rounds. The most common rounds in the Silaris Informations interview process are One-on-one Round.

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Silaris Informations Customer Service Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Silaris Informations Customer Service Executive Salary
based on 36 salaries
₹1.2 L/yr - ₹3 L/yr
25% less than the average Customer Service Executive Salary in India
View more details

Silaris Informations Customer Service Executive Reviews and Ratings

based on 15 reviews

2.7/5

Rating in categories

3.5

Skill development

2.5

Work-life balance

2.0

Salary

3.2

Job security

1.8

Company culture

1.8

Promotions

2.8

Work satisfaction

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