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Silaris Informations Customer Service Executive Interview Questions and Answers

Updated 6 Sep 2024

Silaris Informations Customer Service Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Hirect and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about your self?
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a strong ability to communicate effectively and empathize with customers

    • I am proficient in using CRM systems and resolving technical issues

    • I have received multiple awards for outst

  • Answered by AI
  • Q2. Tell me about your daily routine?
  • Ans. 

    My daily routine involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Start the day by checking emails and voicemails for any urgent customer inquiries

    • Respond to customer inquiries via phone, email, or chat throughout the day

    • Escalate any unresolved issues to the appropriate department for further assistance

    • Follow up with customers to ensure their issues have been resolved to their ...

  • Answered by AI
  • Q3. Your future goals ?
  • Ans. 

    My future goal is to continuously improve my customer service skills, advance in my career, and eventually become a Customer Service Manager.

    • Continuously seek opportunities for professional development and training in customer service techniques.

    • Set clear career goals and work towards advancing to higher positions within the customer service field.

    • Develop strong leadership and communication skills to prepare for a role

  • Answered by AI
  • Q4. What do you know about insurance?
  • Ans. 

    Insurance is a financial product that provides protection against financial losses resulting from unexpected events.

    • Insurance is a contract between an individual or organization and an insurance company, where the insurer agrees to provide financial protection in exchange for premium payments.

    • Types of insurance include health insurance, life insurance, auto insurance, home insurance, and more.

    • Insurance policies typical...

  • Answered by AI
  • Q5. Why did you chose this company only?
  • Ans. 

    I chose this company because of its strong reputation in the industry and its commitment to customer satisfaction.

    • I have researched the company and found that it has a positive reputation for providing excellent customer service.

    • I was impressed by the company's values and commitment to putting customers first.

    • I believe that this company offers great opportunities for growth and development in the customer service field

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Silaris Informations Customer Service Executive interview:
  • Insurance
  • General questions
Interview preparation tips for other job seekers - All questions are normal you can give answer thoroughly just be confident

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Tell me Something about your self and your family

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak your answer well confident.... that's it!

Interview Questionnaire 

2 Questions

  • Q1. About ur self
  • Q2. Work experience
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about your previous company experience?

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. Why you want to join our company?
  • Q3. You know about shiprocket? Or other processes?
  • Ans. 

    Yes, Shiprocket is a logistics platform for e-commerce businesses.

    • Shiprocket provides end-to-end logistics solutions for e-commerce businesses.

    • It offers features like automated shipping, order tracking, and COD services.

    • Shiprocket has tie-ups with multiple courier partners to provide the best shipping rates.

    • Other processes in customer care may include handling queries, complaints, and providing support to customers.

    • Cus...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always talk to english.

I applied via Walk-in and was interviewed in Jul 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Have to speak About random topic in English, self introduction,and some test in system.

Interview Preparation Tips

Interview preparation tips for other job seekers - Along with your resume you should carry a lot of self confidence and should be very positive attitude. Just wish everyone.

I applied via Recruitment Consulltant and was interviewed in Aug 2021. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What is your family background?
  • Ans. 

    My family background is diverse and supportive, with members from different professions and backgrounds.

    • My father is a doctor and my mother is a teacher, so I have been exposed to different fields from a young age.

    • I have a sibling who is an engineer and another who is a lawyer, which has given me a well-rounded perspective.

    • We come from a close-knit family where everyone supports and encourages each other's career choic...

  • Answered by AI
  • Q2. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in handling difficult situations and resolving customer complaints.

    • I have received multiple awards for my outstanding performance in customer care.

    • I am fluent in Engli...

  • Answered by AI
  • Q3. Will your parents agree to work in a call center?
  • Ans. 

    It depends on their personal preferences and circumstances.

    • Parents' agreement to work in a call center is subjective and varies from person to person.

    • Factors such as their age, health, prior work experience, and financial situation may influence their decision.

    • Some parents may be open to the idea if it offers stable income and flexible working hours.

    • Others may have reservations due to the nature of the job, such as nig...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduce me about yourself?
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • I have over 5 years of experience in the customer service industry, working in both call center and face-to-face environments.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information about products and services.

    • I have a proven track record of maintaining...

  • Answered by AI
  • Q2. Tell me about your family?
  • Ans. 

    I come from a close-knit family that values love, support, and togetherness.

    • My parents have been happily married for over 30 years.

    • I have one older sister who is a doctor.

    • We often have family gatherings and enjoy spending quality time together.

    • My family has always been supportive of my career choices.

  • Answered by AI
  • Q3. How did you learn hindi?
  • Ans. 

    I learned Hindi through a combination of formal education and immersion in the language.

    • I studied Hindi in school as part of my curriculum.

    • I also took additional language classes to improve my proficiency.

    • I practiced speaking and listening to Hindi with native speakers.

    • I watched Hindi movies and TV shows to familiarize myself with the language.

    • I read books and newspapers in Hindi to enhance my reading skills.

  • Answered by AI
Round 3 - Behavioral 

(3 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a strong background in providing excellent customer service.

    • I have worked in the customer service industry for over 5 years.

    • I have a proven track record of resolving customer issues and ensuring customer satisfaction.

    • I am skilled in handling customer inquiries, complaints, and providing accurate information.

    • I have excellent communication and interpersonal sk...

  • Answered by AI
  • Q2. What is your current location?
  • Ans. 

    I am currently located in New York City.

    • I am based in New York City.

    • My current location is in New York City.

    • I am situated in New York City.

  • Answered by AI
  • Q3. We'll sign an agreement with you before joining you, will you join?
  • Ans. 

    Yes, I am willing to join after signing the agreement.

    • I am open to joining after signing the agreement.

    • Signing an agreement is a common practice before joining a company.

    • I understand the importance of having a formal agreement in place.

    • I am committed to fulfilling my responsibilities as a Customer Care Executive.

    • Signing the agreement will provide clarity on expectations and terms of employment.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If you speak Hindi fluently go for it. Everything is very easy. Nothing to fear at all, they have requirements every time. They will select you even if you do something wrong.

I applied via Walk-in and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How did you spend your last day? describe your recent favorite movie in brief. what is customer satisfaction?

Interview Preparation Tips

Interview preparation tips for other job seekers - good communication skill is required. but it was the basic question they will check only your communication skill.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Brief introduction
  • Ans. My name is vaibhav arora i am 19 years old i was born and brought up in delhi if i talk about my educational qualification i am currently persuing my graduation in bcom from delhi university my hobbies are listening music , playing cricket and reading books how ever at this point of life i think that i should be financially and socially independent , and also increase my knowledge in a particular field which will also
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident and take care of the tenses while giving interview
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. How to Manage your time

Silaris Informations Interview FAQs

How many rounds are there in Silaris Informations Customer Service Executive interview?
Silaris Informations interview process usually has 1 rounds. The most common rounds in the Silaris Informations interview process are One-on-one Round.

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Silaris Informations Customer Service Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more
Silaris Informations Customer Service Executive Salary
based on 36 salaries
₹1.2 L/yr - ₹3 L/yr
25% less than the average Customer Service Executive Salary in India
View more details

Silaris Informations Customer Service Executive Reviews and Ratings

based on 15 reviews

2.7/5

Rating in categories

3.5

Skill development

2.5

Work-life balance

2.0

Salary

3.2

Job security

1.8

Company culture

1.8

Promotions

2.8

Work satisfaction

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