Shell Pro Technologies Desktop Support Engineer Interview Questions and Answers for Freshers

Q1. Role of deskstop support engineer
Ans. 
Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.
• Provide technical assistance to users for hardware and software issues

• Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals

• Install, configure, and update software applications and operating systems

• Maintain and update computer systems to ensure optimal...read more
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Q2. How fast is a bus?
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The speed of a bus can vary depending on the type of bus, road conditions, and traffic.
• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.
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Q3. What exactly is a blue screen death
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A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.
• Occurs when the operating system encounters a critical error and is unable to recover

• Also known as a stop error or BSoD

• Usually displays a blue screen with error codes and information about the error

• Requires a system restart to resolve the issue
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Q4. What is DNS(domain naming service)?
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DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3
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Q5. What is type of connection?
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A type of connection refers to the method used to establish communication between devices or systems.
• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer
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Q6. Can you explain active directory?
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports hierarchical structure with domains, trees, and forests
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There was a aptitude test for 1 hr.

Q1. Practically knowledge technical
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Q2. What is technical issue in Desktop support Engineer
Ans. 
Technical issues in Desktop Support Engineer involve hardware, software, network, and security problems.
• Hardware issues such as malfunctioning components or peripherals

• Software issues such as installation errors or compatibility problems

• Network issues such as connectivity or configuration problems

• Security issues such as malware infections or unauthorized access

• Examples include printer not working, slow computer perform
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Q1. Tell about your self
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Q2. Tell about your projects
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Aptitude was a 20 questions mcq test

Normal basic technical question and some simple aptitude question which anyone can solve.

Q1. What is difference b/w Hardware and software
Ans. 
Hardware refers to physical components of a computer system, while software refers to programs and applications that run on the system.
• Hardware includes components such as the CPU, motherboard, RAM, and hard drive.

• Software includes programs such as Microsoft Office, web browsers, and antivirus software.

• Hardware is tangible and can be physically touched, while software is intangible and cannot be touched.

• Hardware can be...read more
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Q2. Where do you live. what is your favourate place to visit.
Ans. 
I live in New York City. My favorite place to visit is Central Park.
• I enjoy walking around the park and taking in the scenery

• I love visiting the Central Park Zoo and seeing the animals

• I often have picnics with friends and family on the Great Lawn

• During the winter, I like to go ice skating at Wollman Rink
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Q1. What is VPN, and advantages
Ans. 
VPN stands for Virtual Private Network. It allows users to securely access a private network over a public network.
• Encrypts data to ensure privacy and security

• Allows users to access network resources remotely

• Helps bypass geo-restrictions and censorship

• Protects against cyber threats when using public Wi-Fi

• Examples: NordVPN, ExpressVPN, Cisco AnyConnect
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Q2. Different between Static and dynamic IP
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Static IP remains constant, while dynamic IP changes frequently.
• Static IP is manually assigned and does not change, while dynamic IP is assigned by a DHCP server and can change.

• Static IP is typically used for servers, printers, and network devices that need a consistent address.

• Dynamic IP is commonly used for devices that connect to the internet and do not require a fixed address.

• Static IP provides better security and ...read more
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Q1. HR Round about salary discussion
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