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Securetech LLC

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1.6

based on 14 Reviews

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Securetech LLC Service Support Executive Interview Questions, Process, and Tips

Updated 10 Oct 2020

Securetech LLC Service Support Executive Interview Experiences

1 interview found

Service Support Executive Interview Questions & Answers

user image Anonymous

posted on 10 Oct 2020

I applied via Naukri.com and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

8 Questions

  • Q1.  Introduce yourself
    • Add your answer
  • Q2. What is ITIL
  • Ans. 

    ITIL stands for Information Technology Infrastructure Library. It is a framework for IT service management.

    • ITIL provides a set of best practices for managing IT services.

    • It helps organizations to align their IT services with business needs.

    • ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

    • ITIL is widely adopted by organiza...

    • Answered by AI
    Add your answer
  • Q3. What is Change and Problem Management
  • Ans. 

    Change and Problem Management are ITIL processes that aim to minimize disruptions and improve service quality.

    • Change Management involves controlling and managing changes to IT infrastructure, applications, and services.

    • Problem Management involves identifying and resolving the root cause of incidents and problems.

    • Both processes aim to minimize disruptions and improve service quality.

    • Change Management includes assessing ...

    • Answered by AI
    Add your answer
  • Q4. Write an Email to the client stating any IT related issue
  • Ans. 

    Email to client regarding IT issue

    • Introduce yourself and your role in the company

    • Explain the issue briefly and clearly

    • Provide any relevant details such as error messages or steps taken

    • Offer a solution or next steps to resolve the issue

    • Thank the client for their patience and understanding

    • Answered by AI
    Add your answer
  • Q5. What is Active Directory
  • Ans. 

    Active Directory is a Microsoft service that manages network resources and user accounts.

    • It is used to authenticate and authorize users and computers in a Windows domain network.

    • It stores information about users, groups, computers, and other network objects.

    • It provides a centralized location for network administration and management.

    • It allows for the implementation of security policies and access controls.

    • Examples of r...

    • Answered by AI
    Add your answer
  • Q6. Draw the hierarchy of Active directory services and computers
  • Ans. 

    Active Directory hierarchy includes domains, trees, and forests.

    • Active Directory is organized into domains, which are collections of objects, including computers and users.

    • Domains can be grouped into trees, which are collections of domains that share a common namespace.

    • Multiple trees can be grouped into forests, which are collections of trees that share a common schema and global catalog.

    • Active Directory also includes ...

    • Answered by AI
    Add your answer
  • Q7. Tell us about our Company's Website
    • Add your answer
  • Q8. Why do you want this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There were two rounds of Interview 1) Telephonic HR round 2) Technical Round. Technical round was very good as i had practical knowledge and experience to answer the questions directed to me. I would like to advise everyone to prepare a day before the interview for example : go through the company's website to check the services provided to the clients etc... Be confident while giving answers.

Skills evaluated in this interview

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Interview Tips & Stories
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honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Technical Support Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 15 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why you want to join Teleperformance?
  • Ans. 

    I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.

    • Teleperformance has a strong reputation for providing excellent customer service

    • I am impressed by the company's commitment to employee training and development

    • I believe that working at Teleperformance will provide me with opportunities for career growth and advancement

    • Answered by AI
    Add your answer
  • Q2. Memorable day of your life?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. How soon you can join?
    • Add your answer

Desktop Support Engineer Interview Questions & Answers

Microsoft Corporation user image Anonymous

posted on 28 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Trouble shooting steps
    • Add your answer
  • Q2. Challenge situation
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Why Microsoft you choose
  • Ans. 

    I chose Microsoft because of its widespread use in the industry and the variety of tools and technologies it offers.

    • Microsoft products are widely used in the industry, giving me valuable experience and skills

    • Microsoft offers a wide range of tools and technologies for desktop support, making it easier to troubleshoot and resolve issues

    • Microsoft certifications are highly recognized and can help advance my career in IT su

    • Answered by AI
    Add your answer
  • Q2. Diversity inclusion related topic
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Deloitte user image Anonymous

posted on 5 Dec 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication round 

(1 Question)

  • Q1. Brief self introduction
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
    • Add your answer

Customer Support Executive Interview Questions & Answers

Sutherland Global Services user image Navin Kumar

posted on 31 Oct 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. What was the pervious work experience
  • Ans. 

    I have 3 years of experience in customer support roles at various companies.

    • Worked as a Customer Support Representative at Company X for 2 years

    • Handled customer inquiries, resolved issues, and provided product information

    • Managed a team of support agents at Company Y for 1 year

    • Answered by AI
    Add your answer
Round 2 - Group Discussion 

Any topic did you speak about fluently

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepare before the interview

Technical Support Engineer Interview Questions & Answers

BYJU'S user image Anonymous

posted on 4 Oct 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql constraint , primary key, unique and foreign key
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Desktop Support Engineer Interview Questions & Answers

Reliance Retail user image Anonymous

posted on 20 Sep 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Software related
  • Ans. 

    Company new software installation and new apps Activity in admin login and billing test check

    • Answered Anonymously
    Add your answer
  • Q2. OS and Inventory related
  • Ans. 

    New system company OS Installation and PC Ghosting and SCCM Done and antivirus software installation

    • Answered Anonymously
    Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Network related
  • Ans. 

    Switch and Access Point Congratulations and System assigned IP Address admin login

    • Answered Anonymously
    Add your answer
  • Q2. Hardware related
    • Add your answer
Round 3 - Group Discussion 

Daily group discussion

Round 4 - HR 

(2 Questions)

  • Q1. Discuss with company format
    • Add your answer
  • Q2. Discuss with salary related
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No

Customer Support Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 11 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Which colour do you like and why?
    • Add your answer
  • Q2. Why did you left previous job?
    • Add your answer

Application Support Engineer Interview Questions & Answers

EXL Service user image Anonymous

posted on 2 Aug 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Ask about the Linux, jira
    • Add your answer
  • Q2. Ask about SQL, SQL statements
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are in IT having high CTC then don't join... They don't have much projects... Bench period is 30 days only.. after that they will terminate the contract

Customer Support Executive Interview Questions & Answers

HDB Financial Services user image Gurasala Bhoomika

posted on 8 Sep 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
    • Add your answer
More about working at Securetech LLC

Securetech LLC Interview FAQs

What are the top questions asked in Securetech LLC Service Support Executive interview?

Some of the top questions asked at the Securetech LLC Service Support Executive interview -

  1. Write an Email to the client stating any IT related iss...read more
  2. Draw the hierarchy of Active directory services and comput...read more
  3. What is Change and Problem Managem...read more

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Securetech LLC Service Support Executive Reviews and Ratings

based on 1 review

4.0/5

Rating in categories

4.0

Skill development

3.0

Work-Life balance

3.0

Salary & Benefits

4.0

Job Security

3.0

Company culture

3.0

Promotions/Appraisal

3.0

Work Satisfaction

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