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Ripton Solutions Servicenow Developer Interview Questions and Answers

Updated 12 Sep 2022

Ripton Solutions Servicenow Developer Interview Experiences

3 interviews found

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

The most topic that cover in my organization was based on time and distance, height distance, missing numbers and lastly the most important was blood relationship

Round 2 - Coding Test 

There were 2 coding section by using any language

1.) Remove duplicates
2.)Print left view or bottom view of the binary tree( any 1 view)

Round 3 - HR 

(1 Question)

  • Q1. 1.) Tell me about yourself 2.)How could you handle the situation if you are unable to work on a given task? 3.)What is Polymorphism? 4.)What is linked list? 5.)What is the concept of OOPs that are introduc...

Interview Preparation Tips

Topics to prepare for Ripton Solutions Servicenow Developer interview:
  • C
  • C++
  • Javascript
  • Core Java
  • Python
Interview preparation tips for other job seekers - Its for the freshers who are going to give interview or willing to attend the interview
1.) Don't start to bluff in-front of Interviewer
2.) Make sure all your concepts are clear
3.)Don't say everything like you know everything that will lead to know some interviewer that you are cheating.
4.)Make a good Eye contact with interviewer
5.)Make sure that you tell all your skills on which you are Excellent.

I applied via LinkedIn and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is difference between ITIL and ITIL admin role
  • Ans. 

    ITIL is a framework for IT service management, while ITIL admin role is a job role responsible for implementing and managing ITIL processes.

    • ITIL is a set of best practices for IT service management

    • ITIL admin role involves implementing and managing ITIL processes

    • ITIL admin role is responsible for ensuring that ITIL processes are followed and optimized

    • ITIL admin role requires knowledge of ITIL framework and experience in...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Don't say any wrong and be generic

Skills evaluated in this interview

Servicenow Developer Interview Questions Asked at Other Companies

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I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Difference between after business rule an async business rule
  • Ans. 

    After business rules run synchronously after a record is saved, while async business rules run asynchronously.

    • After business rules are executed immediately after a record is saved.

    • Async business rules are executed in the background, allowing the user to continue working.

    • After business rules are useful for immediate actions or validations.

    • Async business rules are useful for long-running or non-blocking tasks.

    • After busin...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic ITSM KNOWLEDGE is must in addition if you have experience in different modul that would be great .CSA certification is must

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Approached by Company and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - Technical 

(8 Questions)

  • Q1. Tell me About your Self ?
  • Ans. 

    I am a dedicated Servicenow Developer with 5 years of experience in designing and implementing solutions for various organizations.

    • 5 years of experience in Servicenow development

    • Strong expertise in designing and implementing solutions

    • Proven track record of delivering successful projects

    • Excellent communication and problem-solving skills

  • Answered by AI
  • Q2. Explain all (Incident, Problem, Change, Request Management) ITSM life cycles ?
  • Ans. 

    ITSM life cycles include Incident, Problem, Change, and Request Management.

    • Incident Management: Focuses on restoring normal service operation as quickly as possible.

    • Problem Management: Focuses on identifying and solving the root cause of recurring incidents.

    • Change Management: Involves controlling changes to the IT infrastructure to minimize impact on services.

    • Request Management: Handles user requests for IT services or

  • Answered by AI
  • Q3. Write code to auto-close parent incident when all child incidents are closed ?
  • Ans. 

    Code to auto-close parent incident when all child incidents are closed

    • Create a script that runs on child incident closure

    • Check if all child incidents are closed

    • If all child incidents are closed, close the parent incident

  • Answered by AI
  • Q4. Write code such that the input field will accept only alphanumeric characters ?
  • Ans. 

    Use JavaScript to restrict input field to alphanumeric characters only.

    • Use JavaScript event listeners to detect input in the field.

    • Check each character entered using regular expressions to allow only alphanumeric characters.

    • Display an error message if a non-alphanumeric character is entered.

  • Answered by AI
  • Q5. Can we hide the hamburger (Context menu chooser ) for a user ?
  • Ans. 

    Yes, the hamburger (Context menu chooser) can be hidden for a user in ServiceNow.

    • The hamburger menu can be hidden by modifying the UI policies and client scripts.

    • You can use CSS to hide the hamburger menu for specific users or roles.

    • Alternatively, you can customize the UI to remove the hamburger menu altogether.

  • Answered by AI
  • Q6. Write a script to mask a single line text field to mask the value ?
  • Ans. 

    Script to mask a single line text field value

    • Use the 'onLoad' client script to mask the value on form load

    • Use the 'onSubmit' client script to mask the value before saving

    • Use the 'getDisplayValue' and 'setDisplayValue' methods to manipulate the field value

  • Answered by AI
  • Q7. How do you make integrations in ServiceNow ?
  • Ans. 

    Integrations in ServiceNow are made using APIs, web services, and scripting.

    • Use REST APIs to integrate with external systems

    • Leverage SOAP web services for bi-directional communication

    • Utilize scripting such as JavaScript to automate processes

    • Use MID Server for secure communication with on-premise systems

  • Answered by AI
  • Q8. What is the difference between inbound & outbound in ServiceNow ?
  • Ans. 

    Inbound refers to data coming into ServiceNow, while outbound refers to data going out of ServiceNow.

    • Inbound data is typically received through integrations, email, web services, etc.

    • Outbound data is usually sent to external systems, APIs, email notifications, etc.

    • Inbound actions can trigger workflows or create records in ServiceNow.

    • Outbound actions can update external systems or send notifications to users.

  • Answered by AI
Round 2 - Technical 

(7 Questions)

  • Q1. Brief Introduction on yourself ?
  • Ans. 

    Experienced Servicenow Developer with expertise in customizing and implementing solutions for various organizations.

    • Over 5 years of experience in Servicenow development

    • Proficient in creating custom applications, workflows, and integrations

    • Strong knowledge of ITSM processes and best practices

    • Certified Servicenow Developer with hands-on experience in Service Portal development

  • Answered by AI
  • Q2. Write a program to get the Palindrome sub-string from the given string ?
  • Ans. 

    Program to find Palindrome sub-strings in a given string.

    • Iterate through each character in the string and check for palindromes.

    • Use two pointers to expand around the center of each character to find palindromes.

    • Store the palindromes in an array of strings.

  • Answered by AI
  • Q3. Write a program to separate numbers and alphabets in a given array of elements ?
  • Ans. 

    Program to separate numbers and alphabets in a given array of elements.

    • Iterate through each element in the array

    • Check if the element is a number or alphabet using regular expressions

    • Store numbers and alphabets in separate arrays

  • Answered by AI
  • Q4. How do you deal with a performance issue reported on a report you have created ?
  • Ans. 

    I would analyze the report structure, query efficiency, and data volume to identify the root cause of the performance issue.

    • Review the report query to ensure it is optimized and only fetching necessary data

    • Check if there are any unnecessary calculations or complex logic impacting performance

    • Consider indexing on relevant fields to improve query performance

    • Evaluate the data volume being processed and consider implementin...

  • Answered by AI
  • Q5. How do we use REST APIs in ServiceNow ?
  • Ans. 

    REST APIs in ServiceNow allow users to interact with the platform programmatically.

    • REST APIs in ServiceNow can be used to create, read, update, and delete records in tables.

    • Authentication is required to access REST APIs, using basic authentication or OAuth.

    • REST API endpoints in ServiceNow follow a standard format: https://.service-now.com/api/now/

    • REST APIs can be tested using tools like Postman or cURL.

Answered by AI
  • Q6. How do you create a flow for automation of a business process ?
  • Ans. 

    To create a flow for automation of a business process, you can use a workflow automation tool like Servicenow Flow Designer.

    • Identify the business process that needs to be automated

    • Map out the steps involved in the process

    • Use Servicenow Flow Designer to create a visual workflow

    • Add conditions, actions, and approvals as needed

    • Test the flow to ensure it functions correctly

    • Deploy the automated flow to streamline the busines

  • Answered by AI
  • Q7. Why are you leaving your current organization ?
  • Ans. 

    Seeking new challenges and growth opportunities in a different environment.

    • Desire for professional growth

    • Seeking new challenges

    • Looking for a change in work environment

  • Answered by AI
    Round 3 - HR 

    (2 Questions)

    • Q1. Brief Introduction on yourself
    • Ans. 

      I am a dedicated Servicenow Developer with 5 years of experience in implementing and customizing Servicenow solutions.

      • 5 years of experience in Servicenow development

      • Proficient in implementing and customizing Servicenow solutions

      • Strong knowledge of IT service management processes

    • Answered by AI
    • Q2. Salary negotiation with HR

    Skills evaluated in this interview

    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    Less than 2 weeks
    Result
    Not Selected

    I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

    Round 1 - Technical 

    (5 Questions)

    • Q1. Types of business rules with example
    • Ans. 

      There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.

      • Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

      • Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

      • UI policies are used to set mandatory, read-only,...

    • Answered by AI
    • Q2. How to add approval in flow designers.
    • Ans. 

      To add approval in flow designers, use the 'Approval' activity and configure the approval settings.

      • Drag and drop the 'Approval' activity onto the flow designer canvas

      • Configure the approval settings such as approvers, conditions, and notifications

      • Connect the 'Approval' activity to the relevant steps in the flow

      • Test the flow to ensure the approval process works correctly

    • Answered by AI
    • Q3. Difference between UI policy and data policy
    • Ans. 

      UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.

      • UI policy is used to set mandatory, read-only, or visible conditions on form fields

      • Data policy is used to enforce data validation rules on form fields

      • UI policy is client-side, while data policy is server-side

      • Example: UI policy can make a field read-only when a certain condition is met, while data pol...

    • Answered by AI
    • Q4. Difference between client side script and server side script.
    • Ans. 

      Client side scripts run on the user's browser, while server side scripts run on the server.

      • Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

      • Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

      • Client side scripts are written in languages like JavaScript, while server side scripts

    • Answered by AI
    • Q5. Write a code to show last 10 incident created in background script
    • Ans. 

      Code to display last 10 incidents in background script

      • Query incident table to get last 10 records

      • Use GlideRecord to fetch incident records

      • Sort records by created date in descending order

    • Answered by AI

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Go for basics first

    Skills evaluated in this interview

    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    No response
    Round 1 - Coding Test 

    Display the count of incident records based on the category

    Interview experience
    5
    Excellent
    Difficulty level
    Easy
    Process Duration
    Less than 2 weeks
    Result
    Selected Selected

    I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.

    Round 1 - Technical 

    (2 Questions)

    • Q1. What is incident and problem
    • Ans. 

      An incident is an unplanned interruption to an IT service, while a problem is the underlying cause of one or more incidents.

      • An incident is a single event that disrupts the normal operation of a service.

      • A problem is the root cause of one or more incidents and needs to be resolved to prevent further incidents.

      • Incidents are usually resolved quickly to restore service, while problems require investigation and long-term sol...

    • Answered by AI
    • Q2. What all change types have you seen
    • Ans. 

      Common change types include standard, emergency, normal, and major.

      • Standard change

      • Emergency change

      • Normal change

      • Major change

    • Answered by AI
    Round 2 - HR 

    (1 Question)

    • Q1. Do you want to continue in technical side or management side?
    • Ans. 

      I am passionate about the technical side and want to continue advancing my skills in that area.

      • I enjoy problem-solving and working with technology

      • I want to deepen my expertise in Servicenow development

      • I am not interested in transitioning to a management role at this time

    • Answered by AI
    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    2-4 weeks
    Result
    Selected Selected

    I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

    Round 1 - Technical 

    (5 Questions)

    • Q1. Proejcts you have done
    • Ans. 

      Developed a service portal for IT ticketing system

      • Created custom widgets for user-friendly interface

      • Integrated with ServiceNow API for ticket management

      • Implemented role-based access control for different user types

    • Answered by AI
    • Q2. Difference bw catalog item and record producer
    • Ans. 

      Catalog item is a predefined item in the service catalog, while record producer allows users to create custom records.

      • Catalog item is predefined and created by admins, while record producer allows users to create custom records

      • Catalog items are used to request services or products, record producers are used to create records in tables

      • Catalog items have predefined variables and workflows, record producers allow users to

    • Answered by AI
    • Q3. What are macros
    • Ans. 

      Macros are automated scripts that can be used to perform repetitive tasks in Servicenow.

      • Macros in Servicenow are used to automate tasks and reduce manual effort.

      • They can be used to update multiple records at once, send notifications, or perform calculations.

      • Macros can be triggered manually or automatically based on certain conditions.

      • Example: Creating a macro to automatically close all resolved incidents in Servicenow.

    • Answered by AI
    • Q4. How to get logged in user details in form
    • Ans. 

      Use GlideUser class to get logged in user details in a form

      • Use GlideUser class to get the current user's details

      • Access user details like name, email, roles, etc. using GlideUser methods

      • Example: var user = gs.getUser(); var userName = user.getName();

    • Answered by AI
    • Q5. Is javascript synchronous language?
    • Ans. 

      Yes, JavaScript is a synchronous language.

      • JavaScript is single-threaded, meaning it can only execute one piece of code at a time.

      • It follows a top-down execution flow, where each line of code is executed in order.

      • Asynchronous behavior can be achieved using callbacks, promises, and async/await.

      • Example: setTimeout function in JavaScript delays the execution of a function.

      • Example: Fetch API in JavaScript allows making asyn

    • Answered by AI

    Interview Preparation Tips

    Interview preparation tips for other job seekers - Prepare well

    Skills evaluated in this interview

    Interview experience
    4
    Good
    Difficulty level
    Moderate
    Process Duration
    Less than 2 weeks
    Result
    Not Selected

    I was interviewed in Jul 2024.

    Round 1 - Technical 

    (2 Questions)

    • Q1. Case Management Questions
    • Q2. Scripting Questions
    Interview experience
    5
    Excellent
    Difficulty level
    Moderate
    Process Duration
    Less than 2 weeks
    Result
    Not Selected

    I applied via LinkedIn and was interviewed in Nov 2023. There was 1 interview round.

    Round 1 - Technical 

    (11 Questions)

    • Q1. What is the stages of HRSD cases
    • Ans. 

      The stages of HRSD cases include New, In Progress, On Hold, Resolved, Closed

      • New - when a new case is created

      • In Progress - when the case is being actively worked on

      • On Hold - when the case is temporarily paused

      • Resolved - when the issue is resolved but awaiting confirmation

      • Closed - when the case is officially closed

    • Answered by AI
    • Q2. What is case suspension
    • Ans. 

      Case suspension is the temporary halt of a case in a workflow process.

      • Case suspension allows for pausing a case in a workflow without closing it.

      • It can be used to wait for additional information or approvals before proceeding.

      • Once the suspension is lifted, the case can continue its workflow.

      • Commonly used in service management platforms like Servicenow.

    • Answered by AI
    • Q3. Signification of cascade variable in order guide
    • Ans. 

      Cascade variables in order guide allow for dynamic population of subsequent variables based on previous selections.

      • Cascade variables are used to create a dependency between variables in an order guide.

      • When a user selects a value for a cascade variable, it triggers the population of subsequent variables based on that selection.

      • This helps streamline the ordering process by only showing relevant options based on previous

    • Answered by AI
    • Q4. What is data police and ui police
    • Ans. 

      Data police and UI police are terms used in ServiceNow to refer to the enforcement of data and UI standards.

      • Data police refers to the enforcement of data standards and best practices within ServiceNow instances.

      • UI police refers to the enforcement of UI standards and best practices within ServiceNow instances.

      • Data police ensures data integrity, accuracy, and security.

      • UI police ensures consistent and user-friendly interf...

    • Answered by AI
    • Q5. Difference between subject to and opened for ?
    • Ans. 

      Subject to refers to the person or entity affected by an incident, while opened for refers to the person or entity responsible for resolving the incident.

      • Subject to is the entity that is impacted by an incident, such as a user or a department.

      • Opened for is the entity responsible for resolving the incident, such as a support team or an individual.

      • For example, a ticket may be subject to a specific department but opened f

    • Answered by AI
    • Q6. Which is better Rest or soap integration ?
    • Ans. 

      It depends on the specific requirements of the integration. REST is generally preferred for its simplicity and flexibility, while SOAP is more rigid but offers more security features.

      • REST is lightweight and easier to use for simple integrations

      • SOAP has built-in security features like WS-Security

      • Consider the complexity of the data being exchanged and the level of security required when choosing between REST and SOAP

    • Answered by AI
    • Q7. What is ACL and types
    • Ans. 

      ACL stands for Access Control List, which defines the permissions and restrictions for users on records in ServiceNow.

      • ACL stands for Access Control List

      • It defines the permissions and restrictions for users on records in ServiceNow

      • Types of ACLs include Read, Write, Create, Delete, and Execute

      • ACLs can be applied at the table, field, or record level

      • Example: An ACL can restrict certain users from deleting records in a spec

    • Answered by AI
    • Q8. What will happen if we give none . * in ACL ?
    • Ans. 

      Using none.* in ACL will allow access to all fields in the table for all users.

      • Using none.* in ACL grants access to all fields in the table for all users.

      • This can be a security risk as sensitive data may be exposed to unauthorized users.

      • It is recommended to specify individual fields or use more restrictive ACL conditions.

    • Answered by AI
    • Q9. How does ACL wok General to specific or vice versa
    • Ans. 

      ACL works from general to specific

      • ACL evaluates rules from general to specific based on order of precedence

      • If a user has multiple roles, the most specific role takes precedence

      • Explicit rules take precedence over inherited rules

      • ACL rules can be defined at table, field, and record levels

    • Answered by AI
    • Q10. Explain cell edit and on change client script
    • Ans. 

      Cell edit allows users to edit fields directly in a list without opening a form. OnChange client script triggers when a field value changes.

      • Cell edit enables inline editing in list views for quick updates

      • OnChange client script is used to perform actions when a field value changes

      • Cell edit can improve user experience by reducing the need to open individual records for editing

    • Answered by AI
    • Q11. Different triggers in SLA other than Incident
    • Ans. 

      Triggers in SLA other than Incident

      • Change Requests

      • Problem Tickets

      • Service Requests

      • Major Incidents

    • Answered by AI

    Skills evaluated in this interview

    Ripton Solutions Interview FAQs

    How many rounds are there in Ripton Solutions Servicenow Developer interview?
    Ripton Solutions interview process usually has 3 rounds. The most common rounds in the Ripton Solutions interview process are Aptitude Test, Coding Test and HR.
    What are the top questions asked in Ripton Solutions Servicenow Developer interview?

    Some of the top questions asked at the Ripton Solutions Servicenow Developer interview -

    1. What is difference between ITIL and ITIL admin r...read more
    2. Difference between after business rule an async business r...read more

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