ReSource Pro Interview Questions, Process, and Tips for Experienced

Good but completely different type of recruitment

Q1. 1)Introduce yourself
Add your answer
Q2. Tell about our company
Add your answer

Q1. Personal information
Add your answer

Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
Answered by AI
Add your answer
Q2. They are asking situational questions for capacity planner
Add your answer
Q3. About previous experience in bpo domain
Add your answer
Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
Answered by AI
Add your answer

Q1. Explained about the role, profile briefing, understanding on salary expectations
Add your answer

Q1. In-depth questions on cloud and architecture
Add your answer

Q1. Behavioral, situational, discussion on the fitment
Add your answer

Prepare 2 cases to illustrate the presentation, leadership, strategic abilities

Q1. As part of leadership position, the test was triggered
Add your answer

Demonstrating the 2 cases as part of assignment and other people management, quality, metric questions

Q1. What are your KRAs
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that a Delivery Manager is expected to focus on to achieve organizational goals.
• Managing and overseeing the delivery of projects within budget and timeline

• Ensuring high quality of deliverables and customer satisfaction

• Leading and motivating the delivery team to meet targets

• Identifying and mitigating risks in project delivery

• Collaborating with stakeholders to
Answered by AI
Add your answer
Q2. What is that your could have done better to avoid attrition.
Add your answer

Criteria Corp Assessment

Procedure Writing Assessment

10 question with 15 mins of time