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Dhanush InfoTech Interview Questions and Answers

Updated 23 Dec 2024

Q1. 2. One of your associate is continuously performing below in terms of quality. Share your experience what you have done in this kind of situation

Ans.

I have addressed the issue by identifying the root cause and providing necessary training and support.

  • Conducted a performance review to identify the root cause of the issue

  • Provided additional training and coaching to improve skills and knowledge

  • Set clear expectations and goals for improvement

  • Monitored progress and provided ongoing feedback and support

  • Implemented a performance improvement plan if necessary

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Q2. How you are doing SLA Management

Ans.

SLA management involves monitoring and ensuring compliance with service level agreements.

  • Define clear SLAs with stakeholders

  • Monitor performance metrics regularly

  • Identify and address any deviations from SLAs

  • Implement corrective actions to improve SLA compliance

  • Communicate with stakeholders to manage expectations

  • Use technology tools for tracking and reporting

  • Provide regular reports on SLA performance

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Q3. How to calculate the quality

Ans.

Quality can be calculated by measuring the conformance to requirements and customer satisfaction.

  • Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

  • Customer satisfaction surveys can provide insights into the quality of a product or service.

  • Defect rates, error rates, and rework rates can be used as indicators of quality.

  • Quality can also be assessed through feedback from stakeholders and continuous improvement process...read more

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Q4. What is meant by the term "plant"?

Ans.

A plant is a living organism that typically grows in soil and has roots, stems, leaves, and often flowers.

  • Plants are multicellular organisms

  • They obtain energy through photosynthesis

  • Examples include trees, flowers, grass, and vegetables

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Q5. What is the process of photosynthesis?

Ans.

Photosynthesis is the process by which plants, algae, and some bacteria convert light energy into chemical energy to produce glucose and oxygen.

  • Photosynthesis occurs in the chloroplasts of plant cells.

  • During photosynthesis, plants take in carbon dioxide and water, and using sunlight, convert them into glucose and oxygen.

  • The equation for photosynthesis is: 6CO2 + 6H2O + light energy -> C6H12O6 + 6O2.

  • Chlorophyll, a pigment in chloroplasts, absorbs light energy to drive the proc...read more

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Q6. What are your KRAs

Ans.

Key Result Areas (KRAs) are specific areas of responsibility that a Delivery Manager is expected to focus on to achieve organizational goals.

  • Managing and overseeing the delivery of projects within budget and timeline

  • Ensuring high quality of deliverables and customer satisfaction

  • Leading and motivating the delivery team to meet targets

  • Identifying and mitigating risks in project delivery

  • Collaborating with stakeholders to understand requirements and expectations

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