PVR Inox Operations Associate Interview Questions and Answers for Experienced

Just BAsic English test

Q1. About Custoer Support
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There were MCQs, around 40 questions or so

There was a case study

Q1. Self introduction
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Q2. How to handle angry customer
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, even if the customer is being aggressive

• Apologize for the inconvenience caused, regardless of fault

• Offer solutions to resolve the issue and meet the customer's needs

• Follow up with the customer to ensure
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Q1. Tell about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a proven track record of exceeding customer satisfaction goals

• I am proficient in using CRM systems and other customer service tools
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Customer satisfaction questions

Q1. Tell me about your self
Ans. 
I am a dedicated and detail-oriented professional with a background in marketing and a passion for driving results.
• Background in marketing

• Detail-oriented

• Passion for driving results
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