Provana Associate Interview Questions and Answers

Q1. Basic questions. self introduction and education .
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Q2. Expected salary
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Once you selected in aptitude its means your selection is confirm.

Normal . Basic questions were asked. Not so much into maths, rather than the questions are more of situation based. Afterall, you need to handle clients..

Q1. Basic questions related to computer operation. Like RAM, ROM, booting a PC, software and hardware etc.
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Q2. What are your hobbies?
Ans. 
My hobbies include reading, playing guitar, and hiking.
• Reading: I enjoy exploring different genres and authors.

• Playing guitar: I have been playing for several years and enjoy learning new songs.

• Hiking: I love being outdoors and exploring nature trails.
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Q1. Tell me about yourself? Explain about you, your hobbies your strength, weakness and most importantly your entire professional experiences as well. Your skills as well.
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Q2. What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer satisfaction and customer retention QA - Quality.
Ans. 
Important KPIs for TaskUs include FCR, customer satisfaction and retention, and quality.
• FCR (first call resolution) measures the percentage of customer issues resolved on the first call.

• Customer satisfaction and retention (C-Sat) measures how happy customers are with TaskUs' services and whether they continue to use TaskUs.

• Quality assurance (QA) measures the accuracy and effectiveness of TaskUs' services.

• Other potentia...read more
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Q3. What is FCR? FCR or First call/chat resolution is that when a customer is coming to an agent for the proper resolution and we have to make sure that the issue will be resolved and the customer will be sati...read more
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Q1. The same questions as above and the projects or departments you worked previously and what was new you achieved. The questions will be same but the confidence and communication in English will be preferred...read more
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Be good in any of the topic related to your life

Good English grammar skills required to clear this round

Basic maths questions

Q1. Do you have a pan card?
Ans. 
Yes, I have a PAN card.
• I obtained my PAN card a few years ago.

• I use it for various financial transactions.

• It is an important identification document in India.
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Q2. Do you have own bank account?
Ans. 
Yes, I have my own bank account.
• I opened my first bank account when I was 18 years old.

• I use my bank account to manage my finances and pay bills.

• I also have a savings account where I deposit a portion of my income every month.
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Sales and marketing ? Advantages and disadvantages of telesales?

Basic knowledge about medical terminology

Q1. Basic knowledge about medical terminology
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