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TaskUs

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3.3

based on 1.6k Reviews

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TaskUs Associate Interview Questions and Answers

Updated 17 May 2023

TaskUs Associate Interview Experiences

1 interview found

Associate Interview Questions & Answers

user image Anonymous

posted on 17 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself? Explain about you, your hobbies your strength, weakness and most importantly your entire professional experiences as well. Your skills as well.
    • Add your answer
  • Q2. What are the important KPI's ( key performance indicators) in reference to taskus? Ans - FCR - first call resolution C - Sat - customer satisfaction and customer retention QA - Quality.
  • Ans. 

    Important KPIs for TaskUs include FCR, customer satisfaction and retention, and quality.

    • FCR (first call resolution) measures the percentage of customer issues resolved on the first call.

    • Customer satisfaction and retention (C-Sat) measures how happy customers are with TaskUs' services and whether they continue to use TaskUs.

    • Quality assurance (QA) measures the accuracy and effectiveness of TaskUs' services.

    • Other potentia...

    • Answered by AI
    Add your answer
  • Q3. What is FCR? FCR or First call/chat resolution is that when a customer is coming to an agent for the proper resolution and we have to make sure that the issue will be resolved and the customer will be sati...
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. The same questions as above and the projects or departments you worked previously and what was new you achieved. The questions will be same but the confidence and communication in English will be preferred...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be confident and motivated before giving an interview as it is a part of our life and you should overcome the fear by preparing yourself at your best. There is nothing impossible and if not selected then you will be having so many other opportunities in which will be be successful one day, do not lose your hope and try to prepare yourself to overcome your fear and be positive always.

Top trending discussions

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Interview Tips & Stories
1w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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    • Add your answer

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posted on 26 Jan 2021

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    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I went through two rounds of interview and documentation part is a very long process took me nearly a month

Senior Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Why this job and what are the special qualities of you that would helps the recruiter to select among the other candidates?
    • Add your answer
  • Q2. If a candidate goes for the an associate role then first answer would be like , to starts my carries as an associate role helps me to improve my communication skills and improve my listening skills.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be get nervous
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Senior Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 10 Mar 2022

I applied via Company Website and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 
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Interview preparation tips for other job seekers - Go for it it's a great company

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Wipro user image Anonymous

posted on 20 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about your self
    • Add your answer
  • Q2. How to Handel irate Customer?
  • Ans. 

    Handling irate customers requires active listening, empathy, and problem-solving skills.

    • Remain calm and professional

    • Listen actively and empathize with the customer's frustration

    • Apologize for the issue and take ownership of finding a solution

    • Offer options for resolution and follow through on commitments

    • Document the interaction for future reference

    • Examples: offering a refund, providing a discount on future purchases, or ...

    • Answered by AI
    View 1 more answer
  • Q3. How to Handel Angry Customer?
  • Ans. 

    Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.

    • Remain calm and composed

    • Listen actively and let the customer vent

    • Empathize with the customer's situation

    • Apologize for the inconvenience caused

    • Find a solution that satisfies the customer

    • Follow up with the customer to ensure satisfaction

    • Answered by AI
    View 1 more answer
  • Q4. Why you want to join Wipro?
    • Add your answer
  • Q5. How long will you work with us?
    • Add your answer
  • Q6. What is your future Plan?
    • Add your answer
  • Q7. What will you do If you found your girlfriend drunk and lying beside road side?
    • Add your answer
  • Q8. Are you comfortable with Rotational and Hardcore Night Shift?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in your self.
Be Confident and calm.
Don't afraid that you will get Rejected.
Remember Failure are the pillar of the success.
Try to give all the answers in Positive way.
Try to learn from Rejection do not lose your hope.
Keep an eye contact while giving face to face interview.
Try to use easy words while communicating.
Give your best 😊
Best of luck
More about working at TaskUs

TaskUs Interview FAQs

How many rounds are there in TaskUs Associate interview?
TaskUs interview process usually has 3 rounds. The most common rounds in the TaskUs interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for TaskUs Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TaskUs. The most common topics and skills that interviewers at TaskUs expect are Information Security, bpo, Access management, Active Directory and Auditing.
What are the top questions asked in TaskUs Associate interview?

Some of the top questions asked at the TaskUs Associate interview -

  1. What are the important KPI's ( key performance indicators) in reference to task...read more
  2. What is FCR? FCR or First call/chat resolution is that when a customer is comin...read more

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TaskUs Associate Salary
based on 98 salaries
₹2.4 L/yr - ₹4.5 L/yr
54% less than the average Associate Salary in India
View more details

TaskUs Associate Reviews and Ratings

based on 14 reviews

3.6/5

Rating in categories

3.3

Skill development

3.6

Work-life balance

2.9

Salary

3.2

Job security

4.0

Company culture

2.5

Promotions

3.4

Work satisfaction

Explore 14 Reviews and Ratings
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