Progressive Infovision Desktop Support Engineer Interview Questions, Process, and Tips

Desktop support engineers troubleshoot and maintain computer systems, ensuring optimal performance for users.

• Provide technical support for hardware and software issues, e.g., resolving printer connectivity problems.

• Install and configure operating systems and applications, such as setting up Windows or Office software.

• Perform regular maintenance and updates on systems to ensure security and efficiency, like applying pat...read more

I have experience with various ticketing tools for tracking and managing IT support requests efficiently.

• Used ServiceNow for incident management, tracking user issues, and ensuring timely resolution.

• Utilized JIRA for managing project-related tasks and bugs, facilitating collaboration among team members.

• Employed Zendesk for customer support, allowing users to submit tickets and track their status.

• Leveraged Freshservice ...read more

ADID stands for Automatic Device Identification. It is a feature that allows printers to automatically identify and configure themselves on a network.

• ADID helps in simplifying the process of adding printers to a network by automatically detecting and configuring them.

• It eliminates the need for manual configuration of printers on a network.

• ADID is commonly used in enterprise environments where multiple printers need to ...read more

Installation of various software involves understanding system requirements, compatibility, and following installation procedures.

• Check system requirements before installation

• Ensure compatibility with existing software

• Follow installation procedures carefully

• Test software functionality after installation

• Document installation process for future reference

Troubleshooting involves identifying and resolving technical issues in computer systems and networks.

• Identify the problem by asking questions and gathering information

• Use diagnostic tools to isolate the issue

• Apply appropriate solutions to resolve the problem

• Test the system to ensure the issue has been resolved

• Document the problem and solution for future reference