Progressive Infovision Desktop Support Engineer Interview Questions and Answers

Q1. About Hardware Os Outlook Troubleshooting MS 365
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Q1. How to rejoin domain
Ans. 
To rejoin a domain, you need to disjoin the computer from the domain first and then rejoin it.
• First, disjoin the computer from the domain by going to System Properties > Computer Name > Change > select Workgroup and restart the computer.

• Next, rejoin the computer to the domain by going to System Properties > Computer Name > Change > select Domain and enter the domain name.

• You will need domain admin credentials to rejoin...read more
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Q2. What is active directory
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Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, groups, etc.

• Allows for authentication and authorization of users

• Enables administrators to manage and secure network resources

• Supports single sign-on for users across different applications
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Q3. How to troubleshot system slowness issue
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To troubleshoot system slowness, check for resource usage, run diagnostics, update software, and optimize settings.
• Check CPU, memory, and disk usage to identify resource bottlenecks

• Run system diagnostics to identify any hardware issues

• Update software and drivers to ensure system is running on the latest versions

• Optimize system settings such as startup programs and background processes

• Consider checking for malware or vi
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Q4. What is Dynamic host configuration protocol (DHCP)
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DHCP is a network protocol that automatically assigns IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in reducing manual configuration errors

• Uses a lease mechanism to manage IP address assignments

• Commonly used in home networks, corporate networks, and internet service providers
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Q5. System not booting
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Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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