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Progressive Infovision Service Desk Engineer Interview Questions and Answers

Updated 5 Feb 2024

Progressive Infovision Service Desk Engineer Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourslf and Work experience .

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

I applied via Wipro and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. What is your company name?
  • Q2. Which place your working?
  • Q3. What are your salary expectations?
  • Ans. My salary expect 10,000 to 15,000
  • Answered by dineshkumardeepak deepak
  • Q4. What is your family background?
  • Ans. Mother father and 1 brother
  • Answered by dineshkumardeepak deepak
  • Q5. What is your name?
  • Q6. What's your current salaries?
  • Q7. What’s Your Dream Job?

Interview Preparation Tips

Interview preparation tips for other job seekers - My dream is technical computer engineering hard work

Service Desk Engineer Interview Questions Asked at Other Companies

Q1. What will you do if zoom application does not open?
Q2. What is the difference between the Distribution Group and Shared ... read more
Q3. What is incident and what is service request.
asked in Wipro
Q4. What are the troubleshooting steps you follow if printer is not w ... read more
Q5. What actions would you take if your system is lagging and the pri ... read more

Interview questions from similar companies

I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basics question on Networking,DHCP,DNS,ServiceNow,

Interview Preparation Tips

Interview preparation tips for other job seekers - The interviewer is very good and polite.

I was interviewed before Feb 2016.

Interview Preparation Tips

Round: Group Activity
Experience: We were a given a grammar test. There were 4 people other than me who had came for the same profile. But I was confident that I am gonna score well in the grammar test. I did score well.
Tips: Easy Grammar Preposition verb adverb noun pronoun. Just brush up you or mug up your old grammar books. And you will be able to clear it.

Round: Speaking on a topic
Experience: Then we had another round of speaking on a particular topic. My topic was " Why tenure is important in a company ". I gave my best answer and waited for the result. I cleared this round as well. This round totally depends on your knowledge about the topics.
Tips: Confidence and Words.

Round: Test
Experience: It was an online test.
There were some question related to Service Desk. Some were related to ITIL.
Some from Hardware / Networking. Technical Interview was a mess. Sometimes the questions were repetitive. I cleared the test as well.
Tips: Knowledge about the operations, ITIL , AD, Hardware and management helped me in clearing the test.
Duration: 50 minutes
Total Questions: -50

Skills: Intelligence, Reasoning Ability, Public Relations, Public Speaking Skills, Technical Questions, Technical Skills
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(4 Questions)

  • Q1. What are the troubleshooting steps you follow if printer is not working
  • Ans. 

    Troubleshooting steps for a non-working printer

    • Check if the printer is turned on and connected to power

    • Ensure the printer is connected to the computer properly

    • Check for any error messages on the printer display or computer

    • Restart the printer and computer

    • Update printer drivers

    • Check for paper jams or low ink levels

  • Answered by AI
  • Q2. We usually ask the user to connect the printer again and disconnect it, if that does not help we remap the printer using IP address and then updated the printer drivers, check of windows updates. Hello
  • Q3. How do you resolve issues with VPn
  • Ans. 

    I resolve VPN issues by troubleshooting network connections, checking VPN settings, and ensuring proper authentication.

    • Troubleshoot network connections to ensure they are stable and properly configured

    • Check VPN settings to ensure they are correct and match the VPN server

    • Ensure proper authentication by verifying credentials and permissions

    • Update VPN client software if necessary

    • Restart VPN services or devices if needed

  • Answered by AI
  • Q4. Close the VPN using task manager, then reopen and add the servers provided by your company, check there authentication application is working or not.
  • Ans. 

    To close and reopen VPN using task manager, then add servers and check authentication application.

    • Open task manager by pressing Ctrl + Shift + Esc

    • Find VPN application in the list of processes and end task

    • Reopen VPN application and add servers provided by company

    • Check authentication application to ensure it is working properly

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - They ask few basic questions like printers and windows troubleshooting

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
-

I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just make sure to prepare for the skill they mentioned in HR mail for the role you apply.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is service desk
  • Ans. 

    Service desk is a centralized point of contact for users to get help with IT issues and requests.

    • Provides technical support and assistance to users

    • Handles IT incidents and service requests

    • Logs and tracks issues in a ticketing system

    • Resolves issues or escalates to higher level support

    • Communicates with users regarding status and resolution

  • Answered by AI
  • Q2. What is dns, domain, dhcp, router, modem
  • Ans. 

    DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.

    • DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

    • Domain is a group of network resources under the same administration (e.g. google...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and strong

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Reasoning,logical, arithmetic, coding

Round 2 - Technical 

(1 Question)

  • Q1. About our self What is java How do we save java program and execute

Interview Preparation Tips

Topics to prepare for Wipro Service Desk Engineer interview:
  • C language
  • Java
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is Active Directory
  • Ans. 

    Active Directory is a directory service developed by Microsoft for Windows domain networks.

    • Centralized database for managing network resources

    • Stores information about users, computers, groups, and more

    • Allows for authentication and authorization of users

    • Enables single sign-on for users across network services

  • Answered by AI

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
-

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tel me something about yourself
  • Q2. What is the role and responsibilities

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment & best working place

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Progressive Infovision Interview FAQs

How many rounds are there in Progressive Infovision Service Desk Engineer interview?
Progressive Infovision interview process usually has 1 rounds. The most common rounds in the Progressive Infovision interview process are One-on-one Round.

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Progressive Infovision Service Desk Engineer Interview Process

based on 1 interview

Interview experience

3
  
Average
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Progressive Infovision Service Desk Engineer Salary
based on 10 salaries
₹2.5 L/yr - ₹3.2 L/yr
22% less than the average Service Desk Engineer Salary in India
View more details

Progressive Infovision Service Desk Engineer Reviews and Ratings

based on 9 reviews

4.7/5

Rating in categories

4.6

Skill development

4.7

Work-life balance

4.7

Salary

4.8

Job security

4.7

Company culture

4.4

Promotions

4.7

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