Premium Employer

i

This company page is being actively managed by PolicyBazaar Team. If you also belong to the team, you can get access from here

PolicyBazaar Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

PolicyBazaar Customer Service Associate Interview Questions and Answers for Experienced

Updated 29 Jan 2025

PolicyBazaar Customer Service Associate Interview Experiences for Experienced

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Brief introduction
  • Q2. About customer service assignment
Round 2 - One-on-one 

(1 Question)

  • Q1. Email assessment
Round 3 - One-on-one 

(1 Question)

  • Q1. Brief details about customer services job

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Pay attention while you were interviewing with HR
2. Keep eye contact with HR while giving all details about job.
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous experience
Round 3 - HR 

(1 Question)

  • Q1. Previous experience

Customer Service Associate Interview Questions Asked at Other Companies for Experienced

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Customer Service Associate Jobs at PolicyBazaar

View all

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The assessment included English grammar test, Versant Test , Process Knowledge tests , aptitude tests etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon hires candidates that are analytical , has good communication skills , talented and hardworking. The assessment to get hired has been structured well. You need to be very calm , sit in a quiet place before proceedings , make sure there is no disturbances. Read the questions clearfully before selecting the answers as the assessment is made to get you confused , to judge your analytical and multitasking skills . Practice a lot of grammer, vocabulary and typing if you need to . You have to be good at logical reasonings too and active listening. Most importantly, don't toogle between the tabs otherwise your assessment will not be taken forward and that is system generated. Lastly , be honest enough with your aptitude test and do not take much time there . Please focus on the questions and do not miss out a thing . Re-check you have answered everything. Get some insight about how customers service associates work before the test . Do not panic ! Be very calm cause the examination takes 2-3 hours , do not get impatient. Finish and submit the assessment and then wait for the mail regarding the update.

I applied via Campus Placement and was interviewed before Oct 2019. There were 6 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. What is your biggest strength
  • Q2. My biggest strength is that I am capable enough to adapt the ambiance, I can fit myself in an ambiance without many difficultly and hence I become good learner
  • Q3. Where do you see yourself after 5 years
  • Q4. I see myself in a position where I can make adequate usage of my skills which gives me feel of success as for me success is the satisfactory feeling of minimal wastage of skills with maximum output

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be fully groomed, confident and must opt for a position which matches your skills

Interview Questionnaire 

2 Questions

  • Q1. Do you have any work experience?
  • Q2. I have a 1 year work experience in an engineering company, where I worked as a design engineer

I applied via Company Website and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Most of the csa interview questions will be based on general English and aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Be strong and confident on English speaking and listening skills

I applied via Naukri.com and was interviewed in Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. General questions like introduce myself and what I feel about doing this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be your self don't be nervous, they will not ask you very hard questions. Just always remember that amazon thinks for the customer more then anything and it is learning every day with amazon.

I applied via Company Website and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself?
  • Q2. Why do you want to do this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while answering anything. Do no feel nervous.

I appeared for an interview in Aug 2020.

Interview Questionnaire 

1 Question

  • Q1. Sentence completion, passage reconstruction, email writing

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice the speed of typing without grammatical error.

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Aptitude, grammar, personal infofmation

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to always be friendly with the interviewer, start with a smile, your smile makes a lot of difference, talk to the interviewer as if you are having a very normal conversation with your friend, never get nervous that will be your drawback in an interview, just smile be casual and talk like you are talking to a friend! This worked for me and will work for anyone

PolicyBazaar Interview FAQs

How many rounds are there in PolicyBazaar Customer Service Associate interview for experienced candidates?
PolicyBazaar interview process for experienced candidates usually has 3 rounds. The most common rounds in the PolicyBazaar interview process for experienced candidates are One-on-one Round, HR and Resume Shortlist.
How to prepare for PolicyBazaar Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at PolicyBazaar. The most common topics and skills that interviewers at PolicyBazaar expect are BPO, Blended Process, CSE, Customer Care and Customer Handling.
What are the top questions asked in PolicyBazaar Customer Service Associate interview for experienced candidates?

Some of the top questions asked at the PolicyBazaar Customer Service Associate interview for experienced candidates -

  1. What do you know about policybaz...read more
  2. Tell me about the plase you bel...read more
  3. What is customer suppo...read more

Tell us how to improve this page.

PolicyBazaar Customer Service Associate Interview Process for Experienced

based on 2 interviews

Interview experience

3
  
Average
View more
Join PolicyBazaar Let's find you the Best Insurance
PolicyBazaar Customer Service Associate Salary
based on 148 salaries
₹2.3 L/yr - ₹4.5 L/yr
12% more than the average Customer Service Associate Salary in India
View more details

PolicyBazaar Customer Service Associate Reviews and Ratings

based on 29 reviews

2.8/5

Rating in categories

2.9

Skill development

2.4

Work-life balance

3.5

Salary

3.2

Job security

2.5

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 29 Reviews and Ratings
Customer Service Associate

Gurgaon / Gurugram

2-4 Yrs

₹ 0.5-3 LPA

Explore more jobs
Sales Executive
1.2k salaries
unlock blur

₹1.6 L/yr - ₹5 L/yr

Associate Sales Consultant
1.1k salaries
unlock blur

₹1.5 L/yr - ₹5.5 L/yr

Relationship Manager
910 salaries
unlock blur

₹2.3 L/yr - ₹5.7 L/yr

Team Lead
377 salaries
unlock blur

₹3.1 L/yr - ₹12.2 L/yr

Sales Associate
364 salaries
unlock blur

₹1.5 L/yr - ₹5 L/yr

Explore more salaries
Compare PolicyBazaar with

Amazon

4.0
Compare

Flipkart

3.9
Compare

Indiamart Intermesh

3.6
Compare

BigBasket

3.9
Compare
Did you find this page helpful?
Yes No
write
Share an Interview