PolicyBazaar Client Servicing Executive Interview Questions and Answers

Experienced client servicing executive with a strong background in building and maintaining client relationships.

• Over 5 years of experience in client servicing roles

• Skilled in communication, problem-solving, and relationship management

• Successfully managed a portfolio of key clients, increasing retention rates by 20%

• Proficient in CRM software and client communication tools

IndiaMART is India's largest online B2B marketplace connecting buyers with suppliers.

• Founded in 1996 by Dinesh Agarwal and Brijesh Agarwal

• Over 60 million registered users and 5 million suppliers

• Offers a platform for businesses to list their products and services

• Facilitates transactions between buyers and sellers across various industries

• Provides a wide range of products from machinery to consumer goods

Experienced client servicing executive with a strong background in building and maintaining client relationships.

• Over 5 years of experience in client servicing roles

• Skilled in communication, problem-solving, and relationship management

• Successfully managed a portfolio of key clients, increasing retention rates by 20%

• Proficient in CRM software and data analysis tools

I choose field work because I enjoy interacting with clients and solving problems face-to-face.

• I thrive in dynamic environments where I can think on my feet

• I value building strong relationships with clients through personal interactions

• I find satisfaction in seeing the direct impact of my work in real-time

• I enjoy the challenge of problem-solving on the spot

I chose IndiaMART because of its strong reputation in the industry and the opportunity to work with a diverse range of clients.

• IndiaMART is a well-established company in the B2B marketplace, known for its reliable services and wide network.

• I am attracted to the dynamic nature of the client servicing role at IndiaMART, where I can interact with clients from various industries and provide tailored solutions.

• The job descr...read more

Strength: Strong communication skills. Weakness: Overthinking.

• Strength: Effective verbal and written communication abilities

• Strength: Ability to build and maintain strong client relationships

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others

I chose IndiaMART for its extensive network of suppliers and quality customer service.

• Extensive network of suppliers allows for a wide range of products and services

• Quality customer service ensures smooth transactions and timely resolution of issues

• User-friendly platform makes it easy to search for products and connect with suppliers