Info Edge Client Servicing Executive Interview Questions and Answers

Q1. What can you bring to the company
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Genral knowledge
communication skills
English grammar etc

Gernal known

Multiple choice questions

What is the scope of electric vehicles (EVs) in India?

Basic Maths, Business Knowledge, English and Reasoning Questions.

Q1. Difference between Sales and Marketing.
Ans. 
Sales focuses on selling products or services, while marketing involves creating awareness and interest in those products or services.
• Sales involves direct interaction with customers to close deals, while marketing involves creating strategies to attract and retain customers.

• Sales is more focused on short-term goals and revenue generation, while marketing is focused on long-term brand building and customer relationship...read more
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Q2. Why should we hire you or what makes you fit for this job role?
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I have a strong background in client servicing, excellent communication skills, and a proven track record of exceeding client expectations.
• I have X years of experience in client servicing roles

• I have excellent communication skills, both written and verbal

• I am highly organized and detail-oriented, ensuring client needs are met efficiently

• I have a proven track record of exceeding client expectations and building strong r...read more
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Q1. Tell me about yourself
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Experienced client servicing executive with a strong background in building and maintaining client relationships.
• Over 5 years of experience in client servicing roles

• Skilled in communication, problem-solving, and relationship management

• Successfully managed a portfolio of key clients, increasing retention rates by 20%

• Proficient in CRM software and client communication tools
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Q2. About internship in details
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Q1. Normal introduction
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Q2. Tell me about IndiaMART
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IndiaMART is India's largest online B2B marketplace connecting buyers with suppliers.
• Founded in 1996 by Dinesh Agarwal and Brijesh Agarwal

• Over 60 million registered users and 5 million suppliers

• Offers a platform for businesses to list their products and services

• Facilitates transactions between buyers and sellers across various industries

• Provides a wide range of products from machinery to consumer goods
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Q1. Tell me about yourself in briefly
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Experienced client servicing executive with a strong background in building and maintaining client relationships.
• Over 5 years of experience in client servicing roles

• Skilled in communication, problem-solving, and relationship management

• Successfully managed a portfolio of key clients, increasing retention rates by 20%

• Proficient in CRM software and data analysis tools
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Q2. About internship
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Q3. About marketing and sales
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Q4. Why do you choose the field work
Ans. 
I choose field work because I enjoy interacting with clients and solving problems face-to-face.
• I thrive in dynamic environments where I can think on my feet

• I value building strong relationships with clients through personal interactions

• I find satisfaction in seeing the direct impact of my work in real-time

• I enjoy the challenge of problem-solving on the spot
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Q5. About IndiaMART
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Q6. Why do you choose the IndiaMART and job description
Ans. 
I chose IndiaMART because of its strong reputation in the industry and the opportunity to work with a diverse range of clients.
• IndiaMART is a well-established company in the B2B marketplace, known for its reliable services and wide network.

• I am attracted to the dynamic nature of the client servicing role at IndiaMART, where I can interact with clients from various industries and provide tailored solutions.

• The job descr...read more
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Q7. What is your strength and weakness
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Strength: Strong communication skills. Weakness: Overthinking.
• Strength: Effective verbal and written communication abilities

• Strength: Ability to build and maintain strong client relationships

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
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Q8. Skills and hobbies and achievements
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Q1. About yourself in briefly
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Q2. Hobbies
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Q3. Skills
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Q4. Achivement
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Q5. About IndiaMART or job descriptions
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Q6. Why do you choose IndiaMART
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I chose IndiaMART for its extensive network of suppliers and quality customer service.
• Extensive network of suppliers allows for a wide range of products and services

• Quality customer service ensures smooth transactions and timely resolution of issues

• User-friendly platform makes it easy to search for products and connect with suppliers
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Q1. Sell the remote
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The remote allows you to control your devices from a distance with ease.
• The remote offers convenience by allowing you to operate your devices from a distance.

• It saves time and effort by eliminating the need to manually adjust settings on each device.

• The remote enhances user experience by providing a seamless control interface.

• Examples: TV remote, air conditioner remote, car key fob.
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Q1. What is your understanding of sales, and can you describe your past job experience?
Ans. 
Sales is the process of selling products or services to customers, involving building relationships, understanding needs, and closing deals.
• Sales involves identifying potential customers and persuading them to purchase a product or service.

• It requires building relationships with clients, understanding their needs, and offering solutions that meet those needs.

• Closing deals involves negotiating terms, handling objections...read more
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Q2. Do you have a laptop that you have been using for one month?
Ans. 
Yes, I have been using a laptop for one month.
• Yes, I have been using a laptop for one month.

• I use my laptop for work and personal tasks.

• I have installed necessary software and applications on my laptop.

• I ensure to keep my laptop updated with the latest software patches.

• I have a laptop bag to carry it safely.
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