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To increase loyal customer base, focus on customer satisfaction, personalized experiences, loyalty programs, and social media engagement.
Provide excellent customer service and address any issues promptly
Offer personalized experiences and tailor products/services to individual needs
Implement a loyalty program with rewards and incentives
Engage with customers on social media and respond to feedback
Create a sense of commun...
Retaining customers is crucial for business growth. Here are some ways to do it.
Provide excellent customer service
Offer loyalty programs and rewards
Personalize communication and offers
Regularly ask for feedback and act on it
Stay in touch through email, social media, or newsletters
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posted on 15 Jul 2021
I applied via Walk-in
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
Bank policies may not be transparent due to various reasons.
Some policies may be complex and difficult to explain in simple terms
Certain policies may be subject to change frequently
Some policies may be confidential and cannot be disclosed to the public
The bank may not want to disclose certain policies to avoid giving competitors an advantage
Lack of communication between different departments within the bank may lead to
I appeared for an interview before Sep 2016.
Sales & Marketing involves promoting and selling products or services to customers.
Sales is the process of directly selling products or services to customers.
Marketing is the broader process of promoting and creating awareness about products or services.
Sales focuses on closing deals and generating revenue, while marketing focuses on building brand awareness and attracting potential customers.
Sales involves personal in...
Repo rate is the rate at which the central bank lends money to commercial banks.
Repo rate stands for repurchase rate.
It is used by central banks to control inflation and liquidity in the economy.
When the repo rate is increased, borrowing becomes more expensive, leading to reduced liquidity.
Conversely, when the repo rate is decreased, borrowing becomes cheaper, leading to increased liquidity.
For example, if the repo rat...
I applied via Naukri.com and was interviewed in Apr 2020. There was 1 interview round.
posted on 26 Dec 2023
posted on 24 Nov 2024
I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.
posted on 2 Dec 2023
I applied via Campus Placement and was interviewed in Nov 2023. There were 2 interview rounds.
I have 5 years of experience as a Relationship Officer in a leading bank.
Managed a portfolio of high net worth clients, providing personalized financial solutions
Developed and maintained strong relationships with clients, resulting in increased customer satisfaction and retention
Identified and pursued new business opportunities, resulting in a 20% growth in client base
Collaborated with cross-functional teams to ensure ...
I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.
I applied via Referral and was interviewed in May 2021. There was 1 interview round.
based on 25 reviews
Rating in categories
Relationship Officer
355
salaries
| ₹1.5 L/yr - ₹5 L/yr |
Area Sales Manager
222
salaries
| ₹4.5 L/yr - ₹13 L/yr |
Branch Credit Manager
161
salaries
| ₹4.5 L/yr - ₹13 L/yr |
Customer Service Manager
139
salaries
| ₹2.7 L/yr - ₹6.7 L/yr |
Assistant Manager
108
salaries
| ₹3 L/yr - ₹8.5 L/yr |
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