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Outpace Consulting Services Customer Service Advisor Interview Questions and Answers

Updated 10 May 2024

Outpace Consulting Services Customer Service Advisor Interview Experiences

1 interview found

Customer Service Advisor Interview Questions & Answers

user image Anonymous

posted on 10 May 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 5 interview rounds.

Round 1 - Aptitude Test 

First Round
It will be the Aptitude/Amcat test Round. In this round, your accent, grammar and pronunciation will be checked. It will be checked by an IVR or AI.

Round 2 - One-on-one 

(6 Questions)

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. Why do want to join a BPO?
    • Add your answer
  • Q3. Since, you have high scores in graduation why aren't you going for MCA or trying to get a job in technical role?
    • Add your answer
  • Q4. Cross questions from the introduction. I mentioned travelling as my hobby, so the interviewer asked me about a memorable trip.
    • Add your answer
  • Q5. Are you okay with night shifts?
    • Add your answer
  • Q6. What is the process you have applied for?
    • Add your answer
Round 3 - Versant Round - Voice 

(1 Question)

  • Q1. You can simply search the round name on youtube and you will get the idea about the versant round.
    • Add your answer
Round 4 - Versant Test - Non Voice 

(1 Question)

  • Q1. Search the round name on youtube and you will get the idea about versant test.
    • Add your answer
Round 5 - Personality Assessment 

(1 Question)

  • Q1. There will be 84 questions and you have to attempt all of them within 20 minutes.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Stay calm. Prepare well. And you will see yourself on the other side with concentrix employees.

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Interview questions from similar companies

Customer Service Advisor Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 23 Feb 2022

I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

About knowledge test

Round 3 - Group Discussion 

Particular topic for exmple covid-19

Round 4 - Technical 

(1 Question)

  • Q1. Computer type questions
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Service Advisor interview:
  • PGDCA
Interview preparation tips for other job seekers - Hlo sir im fresher I want this job for my future

Customer Service Advisor Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 1 Aug 2024

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: In my previous role at XYZ Company, I consistently received positive feedback fr...

    • Answered by AI
    Add your answer
  • Q2. Why did you leave your last company?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for career advancement

    • Looking for a new challenge

    • Seeking better work-life balance

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Describe your previous KPI
  • Ans. 

    Handled an average of 50 customer inquiries per day with a 95% resolution rate

    • Maintained a high level of customer satisfaction by resolving issues efficiently

    • Met or exceeded daily targets for number of inquiries handled and resolution rate

    • Utilized effective communication skills to address customer concerns and provide solutions

    • Answered by AI
    Add your answer
  • Q2. Why do you want to join tech-m?
  • Ans. 

    I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.

    • I am impressed by tech-m's track record of developing cutting-edge technology solutions.

    • I am excited about the opportunity to work in a dynamic and fast-paced environment.

    • I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.

    • I am eager to contribute my skills and expertise to help

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you wish to work for tech-m, please keep your brain at home. No use there. if you dont use your brain you will have fun and enjoy. If you use it, you will only get frustrated. Management is not at all organised. If you get selected just follow what they say. Politics? Yes there is lot

Customer Service Advisor Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 31 Jul 2022

I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Call for interview 

(1 Question)

  • Q1. First introduction, then some cross questions regarding to your hobby,native place etc.And some questions about your work interests &knowledge.
    • Add your answer
Round 3 - Computer test 

(1 Question)

  • Q1. There will be some language listening &writing skill test .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on your word, whatever the questions will be.Actually they test your skill on english language& the way of talking, because this job title is customer service associates .

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Nov 2019

I applied via Walk-in and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were asked about my last birthday that how I did spend that.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone should confidence must while given the interviews because they takes your interviews not to seat their only. You have to work for them then only they can provide you the salary. Not for that interview session how did you give that.

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Oct 2020

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. (1)what is sales?
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money.

    • Sales involves identifying potential customers and their needs

    • It also involves promoting and demonstrating the benefits of the product or service

    • Closing the sale by convincing the customer to make a purchase

    • Following up with customers to ensure satisfaction and encourage repeat business

    • Examples include selling cars, insurance polici

    • Answered by AI
    View 4 more answers
  • Q2. (2) what is E-commerce?
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce involves online transactions through websites or mobile apps.

    • It eliminates the need for physical stores and allows businesses to reach a wider audience.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers to customers.

    • Answered by AI
    View 1 more answer
  • Q3. (3) what is the advantages and disadvantages of online shopping?
    • View 1 more answer
  • Q4. (4) what is online shopping?
  • Ans. 

    Online shopping is the process of buying goods or services over the internet.

    • Online shopping allows customers to browse and purchase products from the comfort of their own homes.

    • Customers can compare prices and read reviews before making a purchase.

    • Popular online shopping websites include Amazon, eBay, and Walmart.

    • Online shopping has become increasingly popular due to its convenience and accessibility.

    • Payment methods f...

    • Answered by AI
    View 2 more answers
  • Q5. (5) Tell us some name of e-commerce site.
  • Ans. 

    E-commerce sites are online platforms where you can buy and sell products and services.

    • Amazon - one of the largest e-commerce sites in the world

    • eBay - an online auction and shopping website

    • Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

    • Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...

    • Answered by AI
    Add your answer
  • Q6. (6) Tell us about yourself?
    • Add your answer
  • Q7. (7) what is your strength and weekends?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be positive.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself
    • View 1 more answer
  • Q2. Why you want to join tech Mahindra
    • Add your answer
  • Q3. What's your memorable day of your life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to prepare about yourself and prepared about your desire

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 17 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 23 Sep 2021

I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Intoduce yourself
    • Add your answer
  • Q2. Speak few things about interests
    • Add your answer
  • Q3. Speak few things of the greatest movement in life
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make a connect with Hr, and have good communication skills
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More about working at Outpace Consulting Services

Outpace Consulting Services Interview FAQs

How many rounds are there in Outpace Consulting Services Customer Service Advisor interview?
Outpace Consulting Services interview process usually has 5 rounds. The most common rounds in the Outpace Consulting Services interview process are Aptitude Test, One-on-one Round and Personality Assessment.
What are the top questions asked in Outpace Consulting Services Customer Service Advisor interview?

Some of the top questions asked at the Outpace Consulting Services Customer Service Advisor interview -

  1. You can simply search the round name on youtube and you will get the idea about...read more
  2. Search the round name on youtube and you will get the idea about versant te...read more
  3. There will be 84 questions and you have to attempt all of them within 20 minute...read more

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