OSB India Interview Questions, Process, and Tips

Q1. Tell me about yourself
Ans. 
Experienced customer service professional with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm under pressure and handle difficult customers

• Proven track record of meeting and exceeding customer satisfaction goals
Answered by AI
Add your answer
Q2. Explain about your professional experience
Ans. 
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.
• Managed customer inquiries via phone, email, and in-person

• Resolved customer complaints and issues in a timely and professional manner

• Provided product support and information to customers

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM systems to track cust
Answered by AI
Add your answer

Versant test. Minimum cutoff is 65/100

Q1. Walk me through your resume?
Ans. 
I have a diverse background in customer service roles, showcasing strong communication and problem-solving skills.
• Started my career as a customer service representative at XYZ Company

• Promoted to team leader role due to exceptional performance in resolving customer issues

• Completed a customer service training program to enhance skills

• Currently working as a Customer Service Officer at ABC Company
Answered by AI
Add your answer
Q2. Given scenarios and asked how you deal with that scenario?
Add your answer

Q1. Explain your credit risk project
Ans. 
Developed a credit risk project to assess the likelihood of default by analyzing financial data and creating predictive models.
• Collected and cleaned financial data from various sources

• Performed statistical analysis to identify key risk factors

• Built machine learning models to predict credit risk

• Evaluated model performance using metrics like accuracy, precision, and recall
Answered by AI
Add your answer
Q2. Why do you want to have a role in model validation, since your exp is in model development.
Ans. 
I believe model validation is crucial for ensuring the accuracy and reliability of models, which ultimately impacts decision-making and outcomes.
• Model validation helps identify potential errors or biases in the model

• It ensures the model performs well on new data and in real-world scenarios

• Validation is essential for building trust in the model's predictions

• Experience in model development provides insights into potentia...read more
Answered by AI
Add your answer

UK banking case study was given, submitted my responses over email

Q1. SAS technical questions
Add your answer
Q2. Work Culture/behavioral questions
Add your answer

Q1. Why enter a banking field?
Add your answer
Q2. What do you know about OSB India
Add your answer

Q1. Difference between Process and Workflow
Ans. 
Process is a series of tasks or activities to achieve a specific goal, while workflow is the automation of these tasks in a sequence.
• Process is a broader concept that includes all the activities involved in achieving a specific goal.

• Workflow is a more specific concept that focuses on the automation and optimization of these activities in a sequence.

• Processes can be manual or automated, while workflows are typically aut...read more
Answered by AI
Add your answer
Q2. What is business analysis
Ans. 
Business analysis is the process of evaluating business needs, identifying solutions, and facilitating change.
• Analyzing business processes and systems

• Identifying opportunities for improvement

• Gathering and documenting requirements

• Facilitating communication between stakeholders

• Assessing the impact of changes on the organization

• Creating business cases and project plans
Answered by AI
Add your answer

Q1. Tell me about yourself.
Ans. 
Experienced operations professional with a background in managing teams and optimizing processes.
• Over 5 years of experience in operations management

• Skilled in team leadership and process improvement

• Strong analytical and problem-solving abilities

• Previously managed a team of 20+ employees at XYZ Company

• Implemented new procedures that increased efficiency by 20%
Answered by AI
Add your answer

Q1. Strong questions on Selenium
Add your answer
Q2. Java Coding
Add your answer