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OSB India Customer Service Associate Interview Questions and Answers

Updated 19 Dec 2024

OSB India Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 19 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide more details about your experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues efficiently and effectively

    • Provided excellent customer support and ensured customer satisfaction

    • Trained new team members on customer service best practices

    • Answered by AI
    Add your answer
  • Q2. What are your expectations regarding this position?
  • Ans. 

    I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.

    • Expect to handle customer inquiries and issues professionally

    • Strive to meet or exceed customer satisfaction goals

    • Work collaboratively with team members to improve overall customer experience

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Strategies for managing customer experience in account management.

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a senior software engineer
45 Days Into Notice & No Offers – What Should I Do?
I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Synchrony user image Anonymous

posted on 19 Nov 2020

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why do you want to join synchrony
    • Add your answer
  • Q2. What is that one challenge you have faced in the previous organization and how did you come out
    • View 1 more answer
  • Q3. Speak about any topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process is really very nice at Synchrony and easy to crack if you are aware about the company and if you know how to put forth your skills and mention as to how will it useful for their firm

Customer Service Associate Interview Questions & Answers

Mr Cooper user image Anonymous

posted on 16 Nov 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. English communication
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
    • Add your answer
  • Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
    • Add your answer
Round 3 - Aptitude Test 

Online Assessment test

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend if you are a fresher there is no use if you have a experience because they give same salary for both

Senior Associate Interview Questions & Answers

Mr Cooper user image Anonymous

posted on 28 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It’s very easy and simple maths

Round 2 - Group Discussion 

Tell about family and hobbies and ambitions

Senior Associate Interview Questions & Answers

Synchrony user image Anonymous

posted on 23 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - Group Discussion 

Not required depends on the project

Round 2 - One-on-one 

(1 Question)

  • Q1. Depends on the process and qualifications
    • Add your answer

Customer Service Associate Interview Questions & Answers

Synchrony user image Anonymous

posted on 24 Nov 2020

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join the company
  • Ans. 

    I want to join the company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.

    • Strong reputation: The company has a proven track record of providing excellent customer service and has built a positive reputation in the industry.

    • Commitment to customer satisfaction: The company places a high value on ensuring customer happiness and goes above and beyond to meet their needs.

    • ...

    • Answered by AI
    Add your answer
  • Q2. What do you think about the current teaching system
  • Ans. 

    The current teaching system has its strengths and weaknesses.

    • The current teaching system has evolved over time and has its benefits.

    • However, it also has its limitations and can be improved upon.

    • One of the strengths of the current teaching system is its emphasis on critical thinking and problem-solving skills.

    • On the other hand, the system can be rigid and inflexible, making it difficult for students with different learn...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you're giving an interview, do a brief research about the company online or if you know some body already working in that company try to know about the company from them. Also while giving the interview be your normal self don't try to be someone you aren't. Be confident with any answer you give. Try to be clear with your words and pronunciation. Try not to leave the sentences incomplete. Do not cut off the speaker.

Customer Service Associate Interview Questions & Answers

Synchrony user image Anonymous

posted on 20 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. How do you make a customer happy How did you handle failure
    • Add your answer
  • Q2. Is talent or Hard work important for career growth
    • Add your answer
  • Q3. Describe your memorable day Describe your favourite holiday destination
    • Add your answer
  • Q4. Ethics and good character can be taught? Yes or no
    • Add your answer
  • Q5. Why do want to join our company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your fluency in English and grammar

Customer Service Associate Interview Questions & Answers

Synchrony user image Pushpala Surendran

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Asked me tell abt myself

Round 2 - Group Discussion 

My experience with my previous employer

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with HR manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you speak need to be presice and to the point don't lie or exaggerate,be true to your words Because they the HR can easily make out whether you are telling the truth.

Senior Associate Interview Questions & Answers

Synchrony user image Anonymous

posted on 6 Feb 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Self introduction, educational information, earlier job experience if experienced if not no need
    • Add your answer
  • Q2. Describing about a topic or a situation
    • Add your answer
  • Q3. Why do they have select me
    • Add your answer
  • Q4. What would i do i was given the opportunity to become a prime minister for one day
    • Add your answer
  • Q5. Why do i want to join synchrony
  • Ans. 

    I want to join Synchrony because of its strong reputation, career growth opportunities, and commitment to innovation.

    • Synchrony has a strong reputation in the industry for its financial services

    • The company offers excellent career growth opportunities and invests in employee development

    • Synchrony is known for its commitment to innovation and staying ahead of market trends

    • I believe joining Synchrony will provide me with a

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Synchrony Senior Associate interview:
  • Target Achievement
Interview preparation tips for other job seekers - Do not bihard the resume also do not present a resume in which there are content which you are not aware of.

Senior Associate Interview Questions & Answers

SBI Cards & Payment Services user image Anonymous

posted on 28 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Google

Interview Preparation Tips

Interview preparation tips for other job seekers - Be kindvsvzvsvabsjz hsbsbsnsk

Be urself and make sure to know about ndfc
More about working at OSB India

OSB India Interview FAQs

How many rounds are there in OSB India Customer Service Associate interview?
OSB India interview process usually has 2 rounds. The most common rounds in the OSB India interview process are One-on-one Round and Case Study.

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