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OSB India Customer Service Associate Interview Questions and Answers

Updated 19 Dec 2024

OSB India Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 19 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide more details about your experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues efficiently and effectively

    • Provided excellent customer support and ensured customer satisfaction

    • Trained new team members on customer service best practices

    • Answered by AI
    Add your answer
  • Q2. What are your expectations regarding this position?
  • Ans. 

    I expect to provide excellent customer service, resolve issues efficiently, and contribute positively to the team.

    • Expect to handle customer inquiries and issues professionally

    • Strive to meet or exceed customer satisfaction goals

    • Work collaboratively with team members to improve overall customer experience

    • Answered by AI
    Add your answer
Round 2 - Case Study 

Strategies for managing customer experience in account management.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Mr Cooper user image Anonymous

posted on 16 Nov 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
    • Add your answer
  • Q2. English communication
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
    • Add your answer
  • Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
    • Add your answer
Round 3 - Aptitude Test 

Online Assessment test

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend if you are a fresher there is no use if you have a experience because they give same salary for both

Customer Service Associate Interview Questions & Answers

Synchrony user image Pushpala Surendran

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Asked me tell abt myself

Round 2 - Group Discussion 

My experience with my previous employer

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with HR manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you speak need to be presice and to the point don't lie or exaggerate,be true to your words Because they the HR can easily make out whether you are telling the truth.

Customer Service Executive Interview Questions & Answers

Pine Labs user image Anonymous

posted on 26 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What is about your abilities
  • Ans. 

    I possess strong communication skills, problem-solving abilities, and a customer-centric approach.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-centric approach - always prioritize customer satisfaction and strive to exceed their expectations

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

SBI Cards & Payment Services user image Anonymous

posted on 14 Aug 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Test to check grammar knowledge.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient when dealing with customers

    • Answered by AI
    Add your answer
  • Q2. Explain a difficult situation which you handled yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared for everything. It's on luck too if you get selected. I felt I was not going to get pass when I first interacted with the senior interviewer.

Customer Relation Officer Interview Questions & Answers

Ocwen Financial Solutions user image Meghana Ganesh Yadav

posted on 13 Feb 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Technical 

(1 Question)

  • Q1. What does a voice and accent test typically entail?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company to work with

Customer Relation Officer Interview Questions & Answers

NJ India Invest user image Anonymous

posted on 18 Apr 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Quant, GK , Reasoning & English for 40 marks.

Round 2 - HR 

(1 Question)

  • Q1. Introduce yourself, What is Mutual Fund, how many mutual funds are there all related to mutual fund.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay positive.

Customer Service Executive Interview Questions & Answers

Axis Direct user image Anonymous

posted on 27 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Related my education
    • Add your answer
  • Q2. Related my experience
    • Add your answer

Interview Preparation Tips

Topics to prepare for Axis Direct Customer Service Executive interview:
  • Tally ERP
  • Advanced Excel
  • MS Office
Interview preparation tips for other job seekers - Customer service experience because experience in profile

Customer Service Associate Interview Questions & Answers

Mr Cooper user image Anonymous

posted on 16 Nov 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about yourself
    • Add your answer
  • Q2. English communication
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
    • Add your answer
  • Q2. If your experienced they will ask questions regarding that , if you are a fresher they check your communication
    • Add your answer
Round 3 - Aptitude Test 

Online Assessment test

Interview Preparation Tips

Interview preparation tips for other job seekers - Attend if you are a fresher there is no use if you have a experience because they give same salary for both

Customer Service Associate Interview Questions & Answers

Synchrony user image Anonymous

posted on 24 Nov 2020

I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join the company
  • Ans. 

    I want to join the company because of its strong reputation, commitment to customer satisfaction, and opportunities for growth.

    • Strong reputation: The company has a proven track record of providing excellent customer service and has built a positive reputation in the industry.

    • Commitment to customer satisfaction: The company places a high value on ensuring customer happiness and goes above and beyond to meet their needs.

    • ...

    • Answered by AI
    Add your answer
  • Q2. What do you think about the current teaching system
  • Ans. 

    The current teaching system has its strengths and weaknesses.

    • The current teaching system has evolved over time and has its benefits.

    • However, it also has its limitations and can be improved upon.

    • One of the strengths of the current teaching system is its emphasis on critical thinking and problem-solving skills.

    • On the other hand, the system can be rigid and inflexible, making it difficult for students with different learn...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - When you're giving an interview, do a brief research about the company online or if you know some body already working in that company try to know about the company from them. Also while giving the interview be your normal self don't try to be someone you aren't. Be confident with any answer you give. Try to be clear with your words and pronunciation. Try not to leave the sentences incomplete. Do not cut off the speaker.
More about working at OSB India

OSB India Interview FAQs

How many rounds are there in OSB India Customer Service Associate interview?
OSB India interview process usually has 2 rounds. The most common rounds in the OSB India interview process are One-on-one Round and Case Study.

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OSB India Customer Service Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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