Ola Cabs Interview Questions, Process, and Tips

Q1. Self introduction last experience
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Q2. How you define your responsibilities relates to job you applied
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Q1. Salary discussion
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Q2. Joining date how immediately you can join
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Q1. Be true with all your documents
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Q1. About your experience
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Q2. How do you work in a pressure
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Q1. About store work for the customer
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Q2. How to handle the customer
Ans. 
Handling customers requires active listening, empathy, and problem-solving skills.
• Listen actively to understand their concerns

• Show empathy and acknowledge their feelings

• Provide solutions to their problems

• Be patient and polite

• Follow up to ensure satisfaction
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Q3. Satisfaction of customer
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Customer satisfaction is crucial for business success.
• Regularly gather feedback from customers

• Address customer complaints promptly and effectively

• Offer personalized solutions to meet customer needs

• Provide excellent customer service at all times

• Continuously improve products and services based on customer feedback
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Q4. How to know about customer requirements
Ans. 
Customer requirements can be known through various methods.
• Conducting surveys and feedback sessions

• Analyzing customer behavior and preferences

• Studying market trends and competition

• Interacting with customers directly

• Keeping track of customer complaints and suggestions
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Q5. Customer satisfaction is our duty
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Simple and effective maths questions

Q1. Say about yourself and having any technical knowledge
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Q2. Say about yourself
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Q3. Share anything about your previous organization
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Q4. What are your hobbies
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Q5. If you got selected what is your question
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Q1. Build an kyc sestem
Ans. 
Build a KYC system for verifying customer identities.
• Collect customer information such as name, address, date of birth, and identification documents.

• Implement verification processes like document scanning, facial recognition, and database checks.

• Store and secure customer data in compliance with regulations like GDPR and KYC laws.

• Automate the verification process to streamline customer onboarding and reduce manual error
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Q1. Difference between project and program management.
Ans. 
Project management focuses on managing individual projects, while program management involves coordinating multiple related projects to achieve strategic goals.
• Project management is temporary, with a defined start and end date.

• Program management is ongoing, with a focus on long-term strategic objectives.

• Project management deals with specific deliverables and outcomes.

• Program management involves managing interdependenci...read more
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Q1. Given example of two project current situation - asked which would you select and why.
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