Sr. CSE Interview Questions and Answers

Customer requirements can be known through various methods.

• Conducting surveys and feedback sessions

• Analyzing customer behavior and preferences

• Studying market trends and competition

• Interacting with customers directly

• Keeping track of customer complaints and suggestions

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party provider.

• BPO is a cost-effective way for companies to outsource non-core business activities such as customer support, data entry, and accounting.

• BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.

• Customer support is a common BPO service, where a third-party provider handles customer inquiries and complaints...read more

Handling customers requires active listening, empathy, and problem-solving skills.

• Listen actively to understand their concerns

• Show empathy and acknowledge their feelings

• Provide solutions to their problems

• Be patient and polite

• Follow up to ensure satisfaction

To pitch a customer, understand their needs, offer a solution, and show the benefits.

• Research the customer's needs and pain points

• Offer a solution that meets their needs and solves their problems

• Highlight the benefits of your solution, such as cost savings or increased efficiency

• Tailor your pitch to the customer's industry and specific situation

• Be confident and enthusiastic about your product or service

• Address any objections or concerns the customer may have

• Follow up with the...read more