Ola Cabs Customer Care Executive Interview Questions and Answers

Aptitude test, examination that attempts to determine and measure a person's ability to acquire, through future training, some specific set of

Q1. What is the gud service?
Ans. 
Good service is providing efficient and effective assistance to customers to meet their needs and exceed their expectations.
• Prompt and courteous responses to customer inquiries

• Timely resolution of customer issues

• Personalized assistance tailored to individual customer needs

• Going above and beyond to ensure customer satisfaction

• Consistent follow-up to ensure customer needs are met

• Examples: Providing a refund for a dissati...read more
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Q2. Any gk question
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Q3. Work place in gud service
Ans. 
A workplace with good service is essential for customer satisfaction and loyalty.
• Providing prompt and efficient responses to customer inquiries

• Ensuring clear communication and understanding of customer needs

• Going above and beyond to exceed customer expectations

• Training and empowering employees to deliver exceptional service

• Implementing feedback mechanisms to continuously improve service quality
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Q1. Tell me about your self
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Q2. Why you are split the job
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Q3. Are you comfortable to doing this job
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Q1. What is your hobby’s
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Q2. Who is your anthem
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Q1. Brief introducation
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Q2. Past experiences
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Q1. Tell me something about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have X years of experience in customer service roles.

• I am skilled in active listening and problem-solving.

• I strive to provide excellent customer service and ensure customer satisfaction.

• I am proficient in using CRM systems and handling customer inquiries via phone, email, and chat.

• I have received positive...read more
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An aptitude test is an exam used to determine an individuals skill or propensity to succeed in a given activity.

Q1. Tell me about yourself? Why you want to join this company? Why you skip previous co pany? What are the salary you expect?
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Q2. What is the role of customer care executive? Tell me about strength and weakness?
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Q1. Where i should go for job
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Q1. Where is my job will be
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Q1. Non voice experience
Ans. 
I have 2 years of experience working in a non-voice customer support role for an e-commerce company.
• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses
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Q2. Written English
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Q1. How to use the job
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Q2. What are the anything else
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Q3. How to use job
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Q1. This is my favourite job Flipkart castmar care executive in Kannada language
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Q2. This is my favourite job
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