NTT Data Senior Technical Support Associate Interview Questions and Answers

First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Python code snippets for different codes
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Q2. SQL Queries on Joins
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Talk about one of three topics for 2 mins

Q1. What is DHCP and why do we use it what is dns How does DHCP work in a network What is the role of a router What is a gateway How to boot into safemode
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices, DNS translates domain names to IP addresses, routers connect networks, gateways connect networks with different protocols, booting into safe mode allows troubleshooting.
• DHCP automatically assigns IP addresses to devices on a network

• DNS translates domain names to IP addresses for easier access

• Routers connect different networks together to ena...read more
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Q2. What is IP address What are the classes of IP What is workgroup and domain What is BSOD What is 32 bit and 64 bit OS SSD vs HDD explain windows boot process System keeps restarting. Steps to resolve how to...read more
Ans. 
IP address is a unique identifier assigned to each device connected to a network. Classes of IP include A, B, C, D, and E. Workgroup and domain are network organization structures. BSOD is Blue Screen of Death.
• IP address is a unique numerical label assigned to each device on a network

• Classes of IP include A, B, C, D, and E with different ranges of addresses

• Workgroup is a peer-to-peer network where each computer has its...read more
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Q1. Tell about the oops ocncpets
Ans. 
Object-oriented programming concepts focus on classes, objects, inheritance, encapsulation, and polymorphism.
• Classes: Blueprint for creating objects with attributes and methods.

• Objects: Instances of classes that contain data and behavior.

• Inheritance: Allows a class to inherit attributes and methods from another class.

• Encapsulation: Bundling data and methods that operate on the data into a single unit.

• Polymorphism: Abil...read more
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Q1. Tell me about your self
Ans. 
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
• Experience in handling customer queries and providing solutions through chat support

• Strong communication skills and ability to multitask effectively

• Familiarity with CRM systems and troubleshooting technical issues

• Ability to work well under pressure and meet targets

• Passion for delivering excell
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Q2. Previous company role and responsibilities
Ans. 
I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.
• Handled customer inquiries via phone, email, and chat

• Provided technical support for software and hardware issues

• Resolved customer complaints and issues in a timely manner
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Q1. Self introduction
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Q2. Content moderation
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Q1. Tell me about yourself
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Q2. Last working experience
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Q1. DHCP DNS ACTIVE DIRECTORY
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Q2. Tell me about your job roles
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Q3. How do you troubleshoot system slowness issue
Ans. 
To troubleshoot system slowness, check for resource usage, run diagnostic tools, update software, and optimize settings.
• Check CPU, memory, and disk usage to identify any bottlenecks

• Run diagnostic tools like Task Manager, Resource Monitor, or Performance Monitor

• Update software and drivers to ensure compatibility and performance

• Optimize system settings such as startup programs, background processes, and power settings
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60 question in 20 minutes