Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by NIFTEL COMMUNICATIONS Team. If you also belong to the team, you can get access from here

NIFTEL COMMUNICATIONS Verified Tick

Compare button icon Compare button icon Compare
3.2

based on 208 Reviews

Play video Play video Video summary

Filter interviews by

NIFTEL COMMUNICATIONS Trainer and Team Lead Interview Questions and Answers

Updated 14 Sep 2023

NIFTEL COMMUNICATIONS Trainer and Team Lead Interview Experiences

1 interview found

Trainer and Team Lead Interview Questions & Answers

user image Anonymous

posted on 14 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Sep 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. The interviewer was quick to ask, why are you here ?... meaning the intent of a company relies totally on the personality of the character they would be paying for and relying for the company day to day co...
    • Add your answer
  • Q2. Part 2, the hopeful surprise. unaware of the work type , ingredients or the recipe, i joined the day after. Altogether relying on my observations techniques 😅 to grabs what the atmosphere had to offer, ...
    • Add your answer
  • Q3. Bravocharliesugararcher
    • Add your answer
  • Q4. Xraylimayankeezulu
    • Add your answer
  • Q5. Novemberumpbrellashine
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read part one and two, and shine 🤟

Top trending discussions

View All
Interview Tips & Stories
1w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
Got a question about NIFTEL COMMUNICATIONS?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 2 Nov 2022

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me why would you want to work as customer service assistant?
  • Ans. 

    I enjoy helping people and providing excellent customer service.

    • I have a passion for assisting others and ensuring their needs are met.

    • I have strong communication and problem-solving skills.

    • I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

    • I have previous experience in customer service roles and have received positive feedback from customers.

    • I believe in the importance of buildin...

    • Answered by AI
    Add your answer
  • Q2. What is your best customer service experience?
  • Ans. 

    My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.

    • I patiently listened to the customer's problem and empathized with their frustration.

    • I asked probing questions to gather all the necessary information to understand the issue.

    • I researched and explored different solutions to find the best resolution.

    • I communicated the steps clearly to the customer a...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great communication
Tips of good customer service

Customer Support Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 11 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about urself
    • Add your answer
  • Q2. How many years you have experience
    • Add your answer
  • Q3. How long you work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No comments

Customer Support Executive Interview Questions & Answers

Adroit Synergies user image Anonymous

posted on 9 Aug 2020

I applied via Walk-in and was interviewed before Aug 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. I had asked firstly tell me about yourself. About your education and family detail How much you have the experience . Have you ever worked in any BPO before it. What the salary expects from us. What is yo...
    • Add your answer
  • Q2. My name Is anil sharma and I born and brought up in aligarh. There are six members in my family . Firstly , father does work In a private factory and mother is home maker . Me and my brother and sister al...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all , Tell me about yourself , family background , what is your education , what is your experience , what is your skill , what is your hobby , what is your strength .

Customer Service Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 2 May 2021

Interview Questionnaire 

2 Questions

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.

    • Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

    • Skilled in using CRM software to track customer interactions and ensure follow-up.

    • Recognized for maintaining a positive attitude and providing exceptional service, leading to...

    • Answered by AI
    Add your answer
  • Q2. Tell about your previous company
  • Ans. 

    I worked at XYZ Corp, a leading tech company focused on innovative customer solutions and exceptional service delivery.

    • XYZ Corp specialized in providing software solutions for small to medium-sized businesses.

    • I was part of a team that handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rate.

    • We implemented a new ticketing system that reduced response times by 30%, enhancing overall c...

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Konexions Back Office Services user image Anonymous

posted on 28 May 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before May 2024, where I was asked the following questions.

  • Q1. What does BPO mean?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies delegate specific business tasks to third-party service providers.

    • BPO allows companies to focus on core activities while outsourcing non-core functions.

    • Common BPO services include customer support, technical support, and payroll processing.

    • Examples of BPO companies are Accenture, Teleperformance, and Concentrix.

    • BPO can be categorized into front-office (custom...

    • Answered by AI
    Add your answer
  • Q2. What does the term "customer support executive" mean?
  • Ans. 

    A customer support executive assists customers by addressing inquiries, resolving issues, and ensuring a positive experience with a company.

    • Acts as the first point of contact for customers seeking assistance.

    • Handles inquiries via phone, email, or chat, providing timely responses.

    • Resolves customer complaints by identifying the issue and offering solutions, such as refunds or replacements.

    • Maintains customer records and d...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Proceed to complete the task.

Customer Support Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 22 Jan 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction about my self
  • Ans. I explained everything about me and professional career
    • Answered Anonymously
    Add your answer
  • Q2. Hr asked me to take a mock call of my previous company in different languages
  • Ans. I did everything in every languages
    • Answered Anonymously
    Add your answer
Round 2 - Aptitude Test 

Everything was a general knowledge questions but these peoples want a twisted answer not a correct answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For the customer support job role you people's can test the communication skills not bad but in aptitude test you people's want twisted answers not the correct exact answers which made me to feel bad that to you waited me for such a long time
Are these interview questions helpful?

Customer Service Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 20 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is your name and about your self
    • Add your answer
  • Q2. Previous day routine
  • Ans. 

    My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.

    • Started the day by checking emails and voicemails for any customer inquiries

    • Responded to customer inquiries via phone, email, or chat

    • Resolved customer issues and complaints in a timely and professional manner

    • Provided product information and assistance to customers

    • Maintained accurate records of customer intera...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

Ascent test for English

Interview Preparation Tips

Interview preparation tips for other job seekers - Please read before the interview about customer support

Customer Support Executive Interview Questions & Answers

FiveS Digital user image Anonymous

posted on 24 Mar 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Your salary expectation & what kind of experience do you hold in bpo sector
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best for your interview my advice is to go prepared with the BPO process

Customer Support Executive Interview Questions & Answers

FiveS Digital user image Samer bhavikatti

posted on 10 Sep 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Communication test
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. How do you handle the customers
  • Ans. 

    I handle customers with empathy, active listening, and problem-solving skills.

    • Listen actively to understand the customer's issue

    • Show empathy and understanding towards the customer's situation

    • Provide clear and concise solutions to their problems

    • Follow up to ensure the issue is resolved to their satisfaction

    • Answered by AI
    Add your answer
  • Q2. Be polite in every situation and try to explain
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be real at interview and don't hesitate
More about working at NIFTEL COMMUNICATIONS

NIFTEL COMMUNICATIONS Interview FAQs

How many rounds are there in NIFTEL COMMUNICATIONS Trainer and Team Lead interview?
NIFTEL COMMUNICATIONS interview process usually has 2 rounds. The most common rounds in the NIFTEL COMMUNICATIONS interview process are Resume Shortlist and One-on-one Round.

Tell us how to improve this page.

NIFTEL COMMUNICATIONS Interviews By Designations

Overall Interview Experience Rating

4/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
View more

Interview Questions from Similar Companies

ICCS Interview Questions
3.1
 • 61 Interviews
Office Beacon Interview Questions
4.7
 • 54 Interviews
FiveS Digital Interview Questions
3.6
 • 52 Interviews
Adroit Synergies Interview Questions
3.4
 • 37 Interviews
Credence Resource Management Interview Questions
3.3
 • 33 Interviews
Invensis Technologies Interview Questions
3.7
 • 30 Interviews
Marble Box Interview Questions
4.0
 • 28 Interviews
EXO Edge Interview Questions
3.9
 • 28 Interviews
Sand Martin Consultants Interview Questions
3.1
 • 27 Interviews
Konexions Back Office Services Interview Questions
2.9
 • 26 Interviews
View all
NIFTEL COMMUNICATIONS Salaries in India
Financial Advisor
101 salaries
unlock blur

₹1.2 L/yr - ₹3.5 L/yr

Customer Support Executive
42 salaries
unlock blur

₹1.2 L/yr - ₹3.5 L/yr

Customer Service Associate
21 salaries
unlock blur

₹1.5 L/yr - ₹2.4 L/yr

Customer Service Executive
18 salaries
unlock blur

₹1 L/yr - ₹2.4 L/yr

Customer Care Executive
17 salaries
unlock blur

₹1.4 L/yr - ₹3 L/yr

Explore more salaries
Compare NIFTEL COMMUNICATIONS with

ICCS

3.1
Compare

Credence Resource Management

3.3
Compare

Office Beacon

4.7
Compare

FiveS Digital

3.6
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
write
Share an Interview