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MSG24 Carrier Relationship Manager Interview Questions and Answers
MSG24 Carrier Relationship Manager Interview Experiences
1 interview found
Selected
I applied via Walk-in and was interviewed in Mar 2024. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. About Yourself, Why you want to join this Institute. About Company info
(1 Question)
- Q1. Typing Test, Vocabulary
Interview Preparation Tips
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Interview questions from similar companies
Customer Care Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 13 Dec 2024
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(4 Questions)
- Q1. What is a Business Process Outsourcing (BPO)?
- Ans.
BPO is the practice of contracting specific business tasks to a third-party service provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO companies include Accenture, Conve
- Q2. What motivates you to pursue this job?
- Ans.
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
I have a passion for providing excellent customer service and building positive relationships with customers.
I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.
I enjoy the challenge of problem-solving and...
- Q3. How much salary did you expect?
- Ans.
I am looking for a competitive salary that reflects my experience and skills in customer care.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that is commensurate with my qualifications and experience.
I am also interested in discussing benefits and opportunities fo
- Q4. What are the main kpi in bpo
- Ans.
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.
First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.
Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.
Group discussion is the best.
(2 Questions)
- Q1. What is your responsibility
- Q2. I will the best product
(2 Questions)
- Q1. What is the best time
- Q2. What is the fascible
Non Voice Customer Care Executive Interview Questions & Answers
Genpact
Anonymous
posted on 2 Oct 2024
Selected
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(4 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer care executive with a strong background in providing excellent service and resolving customer issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a proven track record of meeting and exceeding customer satisfaction goals
- Q2. Why we hire you
- Ans.
I am a dedicated and experienced customer care executive with a proven track record of providing excellent service and resolving customer issues efficiently.
I have strong communication skills and can effectively interact with customers to understand their needs and concerns.
I am highly organized and detail-oriented, ensuring that all customer inquiries are addressed promptly and accurately.
I have previous experience in...
- Q3. Good morning My self Yuvaraju Mahaboob Nagar is my home town . I have a small family . I have a mother, father and 2 siblings . I live with my parents . I'm single. I have a degree in Bsc/BZC. I graduat...
- Q4. Iam a fresher, iam looking for new opportunities in my career. Iam interested to work at your company because my skills are suitable for this job.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Excellent communication and interpersonal skills
Proficient in using CRM software and handling customer inquiries
Received multiple awards for outstanding customer satisfaction ratings
- Q2. Why should I hire you
- Ans.
I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.
I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.
I possess excellent communication skills, both written and ver...
A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Non Voice Customer Care Executive Interview Questions & Answers
Cognizant
Anonymous
posted on 6 Aug 2024
I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about you self
- Ans.
I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
I have a background in customer service, where I have honed my communication skills and ability to problem-solve.
I am empathetic and patient, which allows me to effectively listen to customers' concerns and provide solutions.
I am detail-oriented and organized, ensuring that I can efficiently handle multiple task
- Q2. Any topic and company history
- Ans.
Company history of XYZ Corporation
XYZ Corporation was founded in 1995 by John Smith
The company started as a small software development firm
XYZ Corporation expanded its services to include customer care in 2008
The company has grown to become a global leader in customer care solutions
Aptitude test is general knowledge questions and maths related
(2 Questions)
- Q1. Tell me about you self and college life experience
- Ans.
I am a dedicated and hardworking individual with a passion for customer service. My college life was filled with learning experiences and personal growth.
Studied [Your Major] at [Your College/University]
Participated in various extracurricular activities such as [Club/Team]
Completed internships at [Company/Institution] to gain practical experience
Developed strong communication and problem-solving skills through group pr
- Q2. Are you comfortable with night shift and salary ready to work from office
- Ans.
Yes, I am comfortable with night shifts and working from the office.
I have previous experience working night shifts and am comfortable with the schedule.
I understand the requirements of the job and am willing to work from the office.
I am flexible with my schedule and can adapt to working at night.
I am motivated to perform well in this role and am ready to meet the demands of the job.
Interview Preparation Tips
- Social Media
Selected
I applied via Company Website and was interviewed in Aug 2024. There was 1 interview round.
(5 Questions)
- Q1. What do you have experience
- Ans.
I have experience working in customer service roles for over 5 years.
Worked as a Customer Service Representative for XYZ Company for 3 years
Handled customer inquiries, resolved complaints, and provided product information
Trained new employees on customer service best practices
Utilized CRM software to track customer interactions and feedback
- Q2. What do you have qualifications
- Ans.
I have a Bachelor's degree in Business Administration and 2 years of experience in customer service.
Bachelor's degree in Business Administration
2 years of experience in customer service
- Q3. Where do you live
- Ans.
I live in a cozy apartment in downtown Seattle.
I live in downtown Seattle
I have a cozy apartment
My neighborhood is vibrant and lively
- Q4. What is the favorite platform for calling job
- Ans.
My favorite platform for calling job is the phone.
Phone calls are more personal and allow for better communication
Phone calls are more immediate and can help resolve issues quickly
Phone calls can help build rapport with customers
Examples: using a company-provided phone, using a personal cell phone
- Q5. What do you have
Selected
I was interviewed in Dec 2024.
(4 Questions)
- Q1. Tell me something about yourself.
- Q2. Work experience.
- Q3. What do you see yourself in next 5 years?
- Q4. Weakness and strength
(2 Questions)
- Q1. In next 5 years.
- Q2. What are yours goals? Weakness and strength. Know about company.
Muskan
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
Fundamental knowledge of English and mathematics.
(2 Questions)
- Q1. Introduction, basic knowledge of bank like cheque details,RTGS, NEFT
- Q2. Can you relocate?
- Ans.
Yes, I am open to relocating for the right opportunity.
I am willing to relocate for the job.
I have no restrictions on moving to a new location.
I am excited about the possibility of experiencing a new city or country.
I am flexible and adaptable to new environments.
Interview Preparation Tips
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MSG24 Carrier Relationship Manager Interview Process
based on 1 interview
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